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Topic: BTC.com | Bitcoin & Bitcoin Cash WALLET Mobile & Web | Secure & trusted. - page 7. (Read 33629 times)

legendary
Activity: 1492
Merit: 1021






Now it's easier to manage your bitcoin and bitcoincash! One log in & seamless switch between your funds at http://wallet.btc.com














legendary
Activity: 1492
Merit: 1021
legendary
Activity: 1492
Merit: 1021
A bug or made in purpose? Each time I open my android wallet I get that message regarding the BitcoinCash wallet and that developers will make one wallet in order to switch between them etc. It become annoying after a while.

It's a bug. Already being worked on.
staff
Activity: 3500
Merit: 6152
A bug or made in purpose? Each time I open my android wallet I get that message regarding the BitcoinCash wallet and that developers will make one wallet in order to switch between them etc. It become annoying after a while.
legendary
Activity: 1492
Merit: 1021
Hi there, i have a bcc wallet on your site and it doesnt appear to be working? been trying to get on for days and all i get when i click the wallet link is the loading screen and it never gets any further, can you help me man?

Thanks

Sent DM
legendary
Activity: 1492
Merit: 1021
Hi there, i have a bcc wallet on your site and it doesnt appear to be working? been trying to get on for days and all i get when i click the wallet link is the loading screen and it never gets any further, can you help me man?

Thanks

We are looking into this issue, your funds are safe, please stand by.
newbie
Activity: 36
Merit: 0
Hi there, i have a bcc wallet on your site and it doesnt appear to be working? been trying to get on for days and all i get when i click the wallet link is the loading screen and it never gets any further, can you help me man?

Thanks
staff
Activity: 3500
Merit: 6152
Hi,
I just sent a transaction from your system !

A BTC value of 100$ ... and imagine what ar the fees:
https://www.blocktrail.com/BTC/tx/314e64347c851252b728b87676e8225961f9f08a2874f417a4896c89667defff

Is this serious ?! How to recover my BTC please ? How to set the minimum fees required for a transaction ?!

WTF ... When i tried to use your accelerator it ask for 15$ in order to accelerate it Shocked

Please manage to recover my transaction, and want it to be sent with minimum fees of 0.0001 BTC.

You have two options while sending: low fees (I believe you used this one) and optimal and there is no possibility to change the fees other then that. I can see that your transaction got confirmed but in case you want to switch to another wallet, you could go to recovery.blocktrail.com and follow the given instructions.
member
Activity: 75
Merit: 10


Dear neutraLTC! why silent? help please to regain access to my wallet! with support I communicate via email, answered all possible questions!all the data provided, all transactions from the exchange on the wallet. but today, support is silent.
My Ticket ID 144027
member
Activity: 75
Merit: 10
NeutraLTC, I implore you! Help! It is necessary to disable 2FA on my wallet. My ticket ID 144003
member
Activity: 75
Merit: 10
I created the purse on iMac, and PDF and qr code with the password for google auth I photographed on the phone from the computer screen! These photos and removed my child. All that I now have is my mail, the password from the wallet! I ask for support to disable 2fa so that I can use my wallet.
staff
Activity: 3500
Merit: 6152
Dear BTC.com and the team! Just beg you for help! I am users of your wallet for bitcoin cache! Defended it 2FA, but my little child removed all the photos from the phone! There was a secret key, a backup and a password for 2FA! Help me, I'm in the purse itself, but I can not disable 2FA or send tokens, everywhere I need an authentication code! Please disconnect it, in support sent a photo of your document! Thanks in advance, I really hope for your help.

What photos are you talking about? If you are referring to the PDF document then you don't need it to spend your funds and If you are referring to 2FA, then It make no sense because there is no photo to delete as Google authenticator generate a new code each 30 seconds which makes any old codes invalid.
member
Activity: 75
Merit: 10
Dear BTC.com and the team! Just beg you for help! I am users of your wallet for bitcoin cache! Defended it 2FA, but my little child removed all the photos from the phone! There was a secret key, a backup and a password for 2FA! Help me, I'm in the purse itself, but I can not disable 2FA or send tokens, everywhere I need an authentication code! Please disconnect it, in support sent a photo of your document! Thanks in advance, I really hope for your help.
newbie
Activity: 23
Merit: 0
Hi,

I just sent today a transaction from your service, and imagine what are the fees ? 0.00009 BTC !!!

Why in the earth you can't set minimal fees to 0.0001 BTC in order to use accelerator to solve the issue ! I am sure you did that just in order to use your accelerator that cost x3 amount of the transaction !

PLEASE FIX IT ASAP
staff
Activity: 3500
Merit: 6152
Have you guys removed your 'free send' feature? where our transaction can be sent with almost zero fees and are included in your blocks? I'm sure I had credits left but I don't even see the option now.
hero member
Activity: 588
Merit: 500
From what i can see right now, there are at least 3 users affected by perhaps a bug in the btc.com site. Streamplus, mombay and bitasker. I understand that the blockchain fees are high right now but i don't think that's the reason for 3 people to have similar problems with the same wallet at once.

Asking for $400 is sort of ridiculous, imo. I don't think that any transaction apart from mass payments with tons of inputs and outputs which i assume you guys don't even offer on your site would require such high fees.

Please fix this up whoever's in charge. You're really putting your reputation on the line here.


Hi all, sorry for delay we're looking into it. Sorry for the inconvenience, and thank you for your patience.

Has there been any progress/update so far?

Have you found out what has been causing this ridiculously high fee bug, and a fix for the users yet?

Personally i haven't had the issue when using BTC.com but there has been a few users complaining, so just wanted to get your attention to resolve this matter as soon as possible. Thank you for your time again, neutra.


BTW, congrats on the jaxx partnership.
legendary
Activity: 1492
Merit: 1021
Hi all, please send an email to [email protected] if you have any issues with the API. That should always be your number one plan of action if you encounter any issue with the API, thank you
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