Casino behavior that turn you off - page 7.

davis196

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

Why are you even asking this question?
Can't you just use your brain and come up with multiple examples of bad/shady behavior by a crypto casino?
Withdrawals taking forever,really slow customer support,scam accusations left without any answer and proof.
The fairness of the games cannot be verified.Having rigged games,where you are guaranteed to lose,if you bet a big amount.
The list can go on and on.

Quote from: ?? on ??

read the post to know what make me to leave duckdice.io
https://bitcointalksearch.org/topic/duckdiceio-5381469

OP,are you obsessed with duckdice.io?Did they scam you with a big amount of money?
You have already made a forum thread about duckdice.io.There's no point of posting on other forum threads about your problems with this casino.Maybe duckdice.io is a scam and a bad casino.I don't know.
I haven't used that casino and I never will.

BitcoinAccepted

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Quote from: mm2543363580 on January 26, 2022, 01:13:00 AM

From what I can see, many people say that it is the professionalism of customer service, i.e. moderators and support agents, that is the most important. Your example perfectly shows how important it is to treat gamblers seriously and, above all, with respect. I also believe that this is what the success of the casino depends on and whether I will use it myself.

Well said. Customer service is crucial to the image of any casino, whether known or not. By providing good customer service, they also look after their relationship with their players, while also focusing on the betterment of their services through looking on customers’ complaints and feedbacks. Consequently, if the support system of the casino is bad, then they would most likely lose players and would also result being in a not so good position among the others.

YOSHIE

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

For this second and at this time for I have not experienced any badness from the casino operator, hopefully it doesn't happen, maybe other people experience a lot of bad behavior, it can be seen from the accusations on this forum against the casino and the way the operator does it, you can say 1001 cases.

For that I am very careful in trusting gambling sites and betting at their casinos, of course, which have a good reputation and have operated for a minimum of 3-10 years.

If there's a new casino site i actually test it based on what they say, no regrets i lost $10 instead of having to lose $1000, with 100s of nonsense excuses.

mm2543363580

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Quote from: ?? on ??

read the post to know what make me to leave duckdice.io
https://bitcointalksearch.org/topic/duckdiceio-5381469

From what I can see, many people say that it is the professionalism of customer service, i.e. moderators and support agents, that is the most important. Your example perfectly shows how important it is to treat gamblers seriously and, above all, with respect. I also believe that this is what the success of the casino depends on and whether I will use it myself.

Cryptock

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I usually choose cryptocurrency casinos from Bitcointalk announcement threads. In the beginning, forum users always have a lot of questions for the owner or the person who represents the casino here. If the casino support does not answer questions, or contact is very difficult, I do not even check the casino.

Wiwo

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Quote from: magneto on January 26, 2022, 12:01:17 AM

Unresponsive support for sure.

The fact that some casinos still have the audacity to hold user funds and pretend that nothing has happened is beyond me.

Before investing new games or whatnot, a casino must have a working customer support that is not understaffed. If that's the case, then you're just going to have clients leaving you for other casinos that actually care.

That is true, customers service is very important and it goes a long way in representing the image of the casino because some casinos will just refer the players to security support who just ditch out automated responses to clients complaints thereby leaving the real case unattended to or unresolved for year's that act is scammy.

magneto

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Unresponsive support for sure.

The fact that some casinos still have the audacity to hold user funds and pretend that nothing has happened is beyond me.

Before investing new games or whatnot, a casino must have a working customer support that is not understaffed. If that's the case, then you're just going to have clients leaving you for other casinos that actually care.

btc78

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

First in my list is the Support , if this cannot be handling the cases and issues by players then this is a BS site.

Second on my list is the Withdrawal fees , Im sure many of us will favor here because like us who is small players we are always seeking for shorter fees.

Third on my list is the Advertising , this is one of the most important for me because this shows how capable the site to handle business by spending funds for them to lure players.

jrrsparkles

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

Bad customer support and changing terms to avoid issuing rewards for the win without prior notice are important things which really makes a casino to look like a bad one so people won't be playing again there if they faced problems related to this. Reputation matters but it is one of the thing we need to watch out before depositing our money into a casino so I didn't include into the list.

Darker45

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The number one thing, of course, is when the casino steals money from its users. That could happen in so many ways. For example, the casino freezes the user's funds all of a sudden without proper explanation why, or the casino did not pay the prize money, or the casino suddenly withholds withdrawal and requests KYC, and so on.

These are all stealing. This turns me off. Especially if the casino has a mountain of unsolved complaints of this kind, I would label that casino scam right away.

bitgov

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I don't risk a lot of money in casinos, I rather look for bonuses and free spins, so I pay a lot of attention to promotions. But when it comes to what puts me off, it's probably like everyone else, i.e. the requirement of KYC verification and dishonesty.

Wexnident

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Ignoring customer reviews and queries. Honestly, if they just answered back some replies and queries, even if the casino is bad, at the very least the user would have some closure to it, and maybe leave for good (or stay, depending on the answer), but no, if they just leave it hanging, it hurts pretty much both them and the user. If they bothered to actually answer, most problems could easily be resolved such as withdrawal issues, game fixes, scam accusations, etc.

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

We do not want to see the casino is not responsible for anything happening to their site and pretend that everything is okay. Every gambling site will have its problem but that depends on how it will solve that. If the casino does not try to solve it right away or slow response, we do not need to return to their site because we do not want to have a problem. We can prevent getting bad experiences from the casino operators if we search from this forum as we will have many good casinos lists that will provide us with a good experience.

lienfaye

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

For me withdrawal issues, existing scam accusations and poor customer support. These are often my concern when im choosing on where casino to gamble. I stayed away with casinos who has a withdrawal issues because its a pain if you're the one who already experiencing it. Then scam accusation and they are not addressing it. Because its an indication how they managed to maintain their reputation, not able to resolved it just shows their casino is something you cant trust. Lastly, poor customer support who cant enlighten the gamblers on their problem. They should be the one to resolved the issue and if the casino has a poor customer support its a disadvantage for players.

Haunebu

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Quote from: swogerino on January 25, 2022, 04:02:32 PM

This is true but fortunately this is being fixed (not at 100%) as most reputable casinos tell you before in their term and conditions that if you hit some big win you most likely will undergo KYC but if you play for example up to 1000 or 2000 USD withdraw then there is no need for KYC.

I know this is not the most perfect solution as these reputable casinos need to change this to at least a 10000 USD withdraw because they have huge amount of money readily available but I see this is going this way so after a few more people will request the same we should see this being fixed.I personally have withdrawn even more than 2000 USD without being asked for KYC from most reputable casinos so I am hopeful they will increase the limit further as that is the way crypto casinos should be.

Some crypto casino sites are relaxing their KYC rules as you mentioned, but they are part of the minority since the majority are enforcing their KYC rules in a more aggressive manner based on what I observed.

Also, this isn't the only way they enforce KYC. They enforce it for other reasons too and gamblers are left with no choice, but to comply if they wish to retrieve their winnings.

aioc

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The majority of us here have voted and will vote for lack of reputation as the main turn off among gamblers, gamblers are depositing money, spending their time, and taking the risk in the hope not only to enjoy the game but win money,m it's not right to kill that hope if they are not able to cash out what is rightly belong to them, even one scam valid accusation is a big turn off for players not to play in that casino.

Rengga Jati

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

..this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

Simply, it is about trust, breaking the trust means that I have lost respect and trust in the site. The trust includes many things, not only about the relation to the feature but also services and also how the team can ensure and prove with the evidence, including solving the problem with a solution.
Moreover to the site with big scam accusations. Sites with high scam accusations will commonly have a bad reputation, moreover with the prooves that will ensure the accusation, it means that we must be careful of the sites. I will leave them as soon as possible.

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Quote from: sovie on January 25, 2022, 06:15:45 PM

Unfortunately, I must be unlucky, because it seems to me that there are quite frequent misunderstandings with the bookmaker. Then it is necessary to consult with a support agent. Sometimes it happens that they are absolutely incompetent and only spoil the reputation of their casino. It's just that support is the most important for me and if it doesn't work well, I give up.

Have you ever tried the support of 1xbit? Do they really work well that's why you are promoting them?

Some of these casino doesn't have a good customer service though but they somehow manage to fulfill their duties without failure unlike the other casino platform. Although, it's still annoying because of the long time to wait for their response which is not a good practice but I understand though but I don't like that kind of response that's why I switched sometimes to other platform in which I could casually play without having a problem. I guess it depends on every users/gamblers.

bitbollo

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Scam Is obviously to reply. And Is true.
But each accusations should be interpreted wisely. Personally I take very seriously any trusted accusation because I dont want waste money and time.
Another negative aspect Is related on rules. If a site change rules/terms It could be a bad sign and the reason should be pointed out very clearly and honestly.

coin-investor

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Quote from: RILWAN on January 25, 2022, 11:09:33 AM

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

Scammers like 1XBIT not only scam you of your money they accuse you of cheating and violating their terms even if you are innocent they are doing this if you are withdrawing a huge amount of money, another one is a delay in payment and support not addressing issues in time, gamblers just want to get their payout because they deserve it but casinos like 1XBIT steal your money and waste your time and effort.

Topic: Casino behavior that turn you off - page 7. (Read 1144 times)