I am currently addressing a problem gambling addiction and have taken proactive measures by permanently self-excluding myself from participating in any form of gambling with legal and licensed operators within Australia. This self-exclusion was intended to ensure that I could not engage in gambling activities, even if I were inclined to do so.
In September 2022, I encountered a troubling situation when I received marketing communications from Cloudbet. These communications explicitly encouraged my participation, stating phrases such as "join the club" and claiming that Cloudbet had been "serving Australia's crypto community since 2013." I possess substantial evidence documenting these marketing materials.
Moreover, when accessing Cloudbet's website from an Australian IP address, their homepage boldly declared, "The best Bitcoin sports betting site in Australia." Once again, I have gathered concrete evidence to support this claim.
Regrettably, these marketing tactics successfully lured me into activating an account with Cloudbet. Over the course of my account's existence, I made deposits exceeding $40,000. During this period, it became increasingly evident that my vulnerability to problem gambling was exploited rather than addressed.
Eventually, I encountered a disconcerting situation where I could no longer access Cloudbet's website, as it displayed a government notice stating that they were "banned." Upon conducting further research, it became apparent that the Australian Government and the Australian Communications and Media Authority (ACMA) had formally banned Cloudbet and conveyed this decision in July 2022. This action occurred two months prior to the distribution of the misleading marketing material and my account activation. I am prepared to provide documented proof of the public notice and correspondence between the Australian government, Cloudbet, and Curacao Egaming regarding this matter.
I am deeply troubled by these circumstances, as I feel I have been deceived, misled, and deliberately targeted by Cloudbet. Had Cloudbet genuinely held an Australian license, as they professed, I would not have been able to create an account in my excluded state.
Upon contacting Cloudbet's support and raising my concerns, they consistently maintained that my understanding was incorrect and asserted that they were legally operating under full licensure within Australia's jurisdiction. This, I firmly believe, is a manifest falsehood.
Cloudbet's own licensing requirements explicitly dictate that operators must have a thorough understanding of the laws governing the jurisdictions in which they offer games of chance. Furthermore, their terms and conditions, which I reviewed carefully, unambiguously state that they do not accept registrations from individuals residing in jurisdictions that prohibit online sports betting, gambling, gaming, and games of skill, particularly when involving cryptocurrency.
“7.1.1. Before you are able to start playing on the Website, we will require you to first register with us.
7.1.2. We do not accept registration from persons resident in jurisdictions that prohibit you from participating in online sports betting, gambling, gaming, and/or games of skill, for and/or with Cryptocurrency.“
The issue transcends my personal experience; it raises a significant concern regarding Cloudbet's actions and the broader implications of their conduct. By allowing individuals from banned jurisdictions to register, Cloudbet potentially manipulates the situation to its advantage, misleading players with marketing materials while retaining the ability to deny payouts should a player win significantly.
There are plenty of examples I can provide where Cloudbet refused to pay users from banned jurisdictions and rather than paying out winnings, decided to void all bets and refund deposits. Cloudbet should remain consistent and do that for the losers too.
dont forget to say that u lose the 40k and u want it back
LOL
