Cloudbet_victim - It’s now been over 24 hours since I first asked for your account name so that we could investigate this issue. Even though you have been unwilling to provide details our Support Team have invested significant time trying to understand your claim, but we can find no evidence to support the timeline laid out in your scam accusation. I will leave it to the community to conclude what that implies.
The thing I’d like to stress here is that there are always two sides to every story. I’ll admit that over the years Cloudbet hasn’t always been perfect when it comes to customer support, but we are taking the time to invest heavily in this area in order to improve the quality and speed of our responses.
It’s interesting that many of the accounts that were so quick to respond in support of the accusation have now gone silent, but I suppose that’s to be expected.
Lastly, I’d like to personally thank the members who were calling for evidence and transparency instead of immediately reaching for the pitchforks.
@manosqq - Thanks for sharing! Hopefully we'll be able to expand the list of regions we are able to operate in and welcome you back sometime in the future
Thanks,
Ronnie @ Cloudbet
I sent you my account details already. Check it out yourself. Don’t claim that you don’t know who am I and pretend innocent as always, Ronnie.
Strange enough, while you were claiming that you don't know who I am, I was being contacted by your team, after weeks of waiting (coincidentally Lol):
"As we do not accept players from Hong Kong, and you have circumvented the system to gain access to our services, we have terminated your account. All bets placed, which otherwise would not have been accepted, have been cancelled."
You asked for address proof, I sent you one with a Hong Kong address. However, I am not holding HK passport as I provided you. Also, I have an HK address proof doesn't mean that when I was placing the bets I was in HK. Instead, I was in a place where online gambling is legally allowed.
We are now in 2018, people can be travelling around the world all the time! There's no point at all you just cancelled my Winning bets simply like that. The story is crystal clear, Cloudbet is using lame excuses for not paying players.
Put it that way, if my bets are losing, I m sure you wouldn’t cancel those bets to return my initial deposits. You have rights to terminate any accounts as you wish, but what you can do is to pay out whatever inside the account on the cutoff day. Definitely not
CANCELLING THE WINNING BETS CHEATER@CLOUDBET !If you are strict, then why don’t you ask for all passports upon account opening, instead of just asking for email and taking deposits. If players lose, you happily take everything. If players win, you delay / challenge every single thing to give you reasons for not paying out! Free options like that, that’s CLOUDBET SCAM game !
Now I got back my initial deposit, 25BTC.
Still missing my winnings of 4BTC! CLOUDBET THIEVES HAS NO LICENSE, account opening and deposit they just don’t give a shit and take every single cent. Yet
you pretend as if you are following strictest compliance on Earth upon withdrawals time. SCAMBET !
