@Get-Paid.com - Thanks for getting in touch! The vast majority of our withdrawals are processed instantly, which is why I make it my mission to track down the root cause for any delay that's been reported to us on bitcointalk. I'll be staying in contact with the player above and updating them with information as our teams investigate the issue.
As you can see from our OP on this thread, we've been around for 5 years now and have always looked to put our players first and correct any issues as soon as possible when they are reported. I can understand that you might be hesitant to promote a service when seeing a report of delays, and I hope we can earn your trust over time with our responses to any issues raised.
Thanks very much, have a great day!
Ronnie @ Cloudbet
Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 134. (Read 466288 times)
November 14, 2018, 06:09:04 AM
November 14, 2018, 05:21:49 AM
@viotiov - Thanks for getting in touch, and sorry to hear your withdrawal has been delayed. I've sent a message to our payments teams with your details and will let you know their response asap.
Thanks,
Ronnie @ Cloudbet
Thanks,
Ronnie @ Cloudbet
We were contacted by you to promote your site on our website/wall/crypto sites, we do apologize but if users experience withdrawal issues we cannot send our users to your site. Please sort out the mess first and then let us know when you're ready.
We will inform your contact about this as of today, thanks.
November 14, 2018, 04:29:43 AM
@viotiov - Thanks for getting in touch, and sorry to hear your withdrawal has been delayed. I've sent a message to our payments teams with your details and will let you know their response asap.
Thanks,
Ronnie @ Cloudbet
Thanks,
Ronnie @ Cloudbet
November 13, 2018, 03:40:01 AM
My withdrawal is delayed. I'm waiting over 72h. My cloudbet account is verified. I have no idea why does it take so long. 72h is too long IMO.I hope cloudbet will process my payment soon.
November 12, 2018, 04:52:05 AM
This is from live support:
Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?
Quote
Matthew: We strive to process Bitcoin and Bitcoin Cash withdrawals as soon as possible. In most cases, withdrawals are instant, but as a general rule, you should expect this process to take up to 24 hours on weekdays and up to 48 hours on weekends.
Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?
@BlackMambaPH - Really sorry to hear you have encountered a delay, I've just checked and I can't see any withdrawals from you in the manual queue. Has this been resolved? If not please let me know and I'll chase it for you now.
I did receive a similar report over the weekend so i've already got our payment teams investigating the cause of the delays, I'll report back with any info I'm allowed to share asap.
@4x4et - That seems pretty unlikely considering the fact that we credited players with fork funds to celebrate the last one!
@LTU_btc - Still waiting for an update I'm afraid, but I have been told that this is a high priority investigation for this week, so hopefully I'll have some information for you soon.
Thanks very much,
Ronnie @ Cloudbet
November 11, 2018, 09:33:01 PM
Did anyone experience here about weekend withdrawals that taking 48hrs? This is my 1st time that I withdrew on weekends that take 48hrs before the funds credited to my account.
November 11, 2018, 07:27:55 PM
@LTU_btc - Was it the same leagues as before (European Basketball)? I'll pass on the details to our sportsbook teams for further investigation, I was hoping it had been solved so apologies for the disruption.
Ronnie @ Cloudbet
November 11, 2018, 11:27:07 AM
This is from live support:
Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?
Quote
Matthew: We strive to process Bitcoin and Bitcoin Cash withdrawals as soon as possible. In most cases, withdrawals are instant, but as a general rule, you should expect this process to take up to 24 hours on weekdays and up to 48 hours on weekends.
Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?
Probably Bitcoin Cash hard fork
they want to take profits
November 10, 2018, 03:57:54 PM
This is from live support:
Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?
Quote
Matthew: We strive to process Bitcoin and Bitcoin Cash withdrawals as soon as possible. In most cases, withdrawals are instant, but as a general rule, you should expect this process to take up to 24 hours on weekdays and up to 48 hours on weekends.
Why withdrawal taking so long at this time? Cloudbet is not like that before. What happened?
November 09, 2018, 04:54:58 PM
I love the timeline. The history of Cloudbet is impressive. I like how you guys places the points of reference (ie Ethereum network launch) in the timeline.
Very nice. I also liked the sportsbook. Way to go!
Very nice. I also liked the sportsbook. Way to go!
November 09, 2018, 06:15:32 AM
Morning all!
@brecarv - I just responded to your message on Twitter but i'll post here too just in case, I believe that the overnight grading issues have been solved, but please let me know if this is not the case and I'll chase the issue for you right away.
Thanks,
Ronnie @ Cloudbet
@brecarv - I just responded to your message on Twitter but i'll post here too just in case, I believe that the overnight grading issues have been solved, but please let me know if this is not the case and I'll chase the issue for you right away.
Thanks,
Ronnie @ Cloudbet
Hello Ronnie, thank you for help me with this issue, all is ok now.
November 09, 2018, 03:56:51 AM
Morning all!
@brecarv - I just responded to your message on Twitter but i'll post here too just in case, I believe that the overnight grading issues have been solved, but please let me know if this is not the case and I'll chase the issue for you right away.
Thanks,
Ronnie @ Cloudbet
@brecarv - I just responded to your message on Twitter but i'll post here too just in case, I believe that the overnight grading issues have been solved, but please let me know if this is not the case and I'll chase the issue for you right away.
Thanks,
Ronnie @ Cloudbet
November 08, 2018, 03:41:58 PM
Hello @cloudbet, i'm have a problem, today i'm maked two bets on the match FC BATE Borisov v Chelsea FC(Chelsea -0.5 Asian Handicap placed at 0x0, and Chelsea -0.25 Asian Handicap placed at 0x1) and the problem is: The first bet have resolved by the cloudbet at Push, but it's not push, i'm win the bet, and the second problem is because the second bet Chelsea -0.25 have been resolved at Loss, when in reality i'm lost only a half of the stake. Please help me, i'm talked with the live chat but she only tell me to wait.
November 08, 2018, 05:43:36 AM
This week one of our Bitcoin Casino players won big on Lightning Roulette with a massive 49.22 BTC payoff on a single spin of the wheel!
That's pretty damn impressive in itself, but what's more impressive is that by the end of their session they managed to climb up to a whopping 87 BTC total!
Find out how at the Cloudbet blog!
November 05, 2018, 05:24:48 AM
@LTU_btc - Was it the same leagues as before (European Basketball)? I'll pass on the details to our sportsbook teams for further investigation, I was hoping it had been solved so apologies for the disruption.
Ronnie @ Cloudbet
November 05, 2018, 04:35:44 AM
Morning all,
Hope you all had a great weekend!
@borgiatrade - Sorry for the delay, I believe we have been in contact on Twitter already and the funds have been paid, but please let me know if this is not the case and I'll chase the problem for you.
@LTU_btc - Was it the same leagues as before (European Basketball)? I'll pass on the details to our sportsbook teams for further investigation, I was hoping it had been solved so apologies for the disruption.
Thanks,
Ronnie @ Cloudbet
Hope you all had a great weekend!
@borgiatrade - Sorry for the delay, I believe we have been in contact on Twitter already and the funds have been paid, but please let me know if this is not the case and I'll chase the problem for you.
@LTU_btc - Was it the same leagues as before (European Basketball)? I'll pass on the details to our sportsbook teams for further investigation, I was hoping it had been solved so apologies for the disruption.
Thanks,
Ronnie @ Cloudbet
November 04, 2018, 09:20:34 AM
@LTU_btc Thanks for getting in touch, it looks like something is missing from the screenies you posted. There were some issues with our odds provider over the weekend so it could be the cause. Could you please PM me your Cloudbet nickname so I can investigate? If it's just as case of us not having the lines for that league I'll make a request to our sportsbook teams to add them for you.
Ronnie @ Cloudbet
It's not just over the weekend. I have this problem for more than week. I'm mainly missing European basketball leagues lines. For example, check Eurocup or Basketball Champions league. There are plenty of games will be played tomorrow but I can bet only on few games. Also, I'm missing plenty of smaller fotball leagues lines, one guy on this thread mentioned that only few tennis matches are available.Ronnie @ Cloudbet
I don't think there is a issue with my account, but seems that something is still wrong with your odds provider.
November 03, 2018, 05:46:51 PM
@cloudbet
First of all Happy 5th year
Second I am getting very bad experience . Its my first time using cloudbet and its really disappointing.
I requested withdrawal multiple times and status is pending for over 12 hrs !
I don't know why it needs manual process just because i had little winnings so this means restrictions !
Best Regards
Redmoe
First of all Happy 5th year
Second I am getting very bad experience . Its my first time using cloudbet and its really disappointing.
I requested withdrawal multiple times and status is pending for over 12 hrs !
I don't know why it needs manual process just because i had little winnings so this means restrictions !
Best Regards
Redmoe
November 02, 2018, 06:21:40 AM
Morning all!
There's only a couple of days left to get involved with our 5th Birthday Bitcoin Meme Creation Competition!
Entry is free with a 0.75 BTC prize pool up for grabs! Check out the details and enter here
@hopenotlate - Good question! The short answer is that it usually depends on the promotion awarding the free spins.
I have an allocation for my competitions and promotions and I set the rollover requirements manually when gifting them to player's accounts, I usually try to set them to as low as possible (without breaking the bank!) so you are usually looking at around 10-20x rollover.
Hope that helps!
Ronnie @ Cloudbet
There's only a couple of days left to get involved with our 5th Birthday Bitcoin Meme Creation Competition!
Entry is free with a 0.75 BTC prize pool up for grabs! Check out the details and enter here
@hopenotlate - Good question! The short answer is that it usually depends on the promotion awarding the free spins.
I have an allocation for my competitions and promotions and I set the rollover requirements manually when gifting them to player's accounts, I usually try to set them to as low as possible (without breaking the bank!) so you are usually looking at around 10-20x rollover.
Hope that helps!
Ronnie @ Cloudbet
November 02, 2018, 05:57:07 AM
Am looking for your free spins winnings policy butstill didn't find it.
Saw you are offering promotional free spins quite often but am not sure about wagering requirements of winnings coming from those free spins : are they withdrawable right away, as it happens on at least one of your competitors ( not going to name it in your own thread) , or are there some wagering requirements for winnings coming from promotional free spins?
Thanks in advance for your cooperation
Saw you are offering promotional free spins quite often but am not sure about wagering requirements of winnings coming from those free spins : are they withdrawable right away, as it happens on at least one of your competitors ( not going to name it in your own thread) , or are there some wagering requirements for winnings coming from promotional free spins?
Thanks in advance for your cooperation
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