Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 63. (Read 465733 times)

Don't post any private information here or PM certain users asking you for it, that's not what I meant. But you should provide the proof to their support to help your case. If you are a US citizen who was outside of the US when you gambled, some bit of proof should exist to confirm that. I hope you are able to solve this to your satisfaction. 

So when you were in Mexico and were gambling on Cloudbet, where were you staying? Friends, family, hotel, rented apartment? Do you have any way of proving that when you gambled on Cloudbet, you did so outside of USA? A hotel bill, proof of a rented apartment or anything else that might help your case? How did you g online? Did you purchase an internet plan, Mexican sim card?

So you never have accessed the site from an IP address from USA, and only connected to cloudbet with VPN in other countries?

I would never connect to the account from home. 

We could determine whether Cloudbet is really guilty of this and has acted unjustly. I assume that you also visited the Cloudbet site from your computer at home in the USA? Or did Cloudbet then block you with a page as mentioned above? If Cloudbet has allowed you to visit the website (and therefore also create an account and log in) then Cloudbet is wrong and they must take their responsibility and pay you all winnings. If you have had a block page in the USA, then I think Cloudbet is in its right. We leave out the VPN element here for a while, to get to the heart of the situation.

With great interest I have Followed this topic. There are a number of points at play. The first thing I ask myself; and whatever someone has raised here, why does Cloudbet allow players to register from a country that is not allowed under their terms and conditions? There are several conceivable scenarios. Assuming you are a resident of the United States, there have been 3 possibilities with registration in my opinion.
1. You were in the USA and registered in the USA
2. You were in the USA and used a VPN to hide the USA IP address
3. You were not in the USA and logged in from that country.
4. You were not in the USA and used a VPN in from another country.

Can you confirm which situation was yours?


Cloudbet must block your access to the site if you want to log in from a location that is prohibited. If not, this still seems like a nice form of easy money making what they have now done, and only make problems out of situations when you have won money.

Good point how they've created an account and how he continued to play in their platform if he is located in a place where you don't allow access, it's not reasonable, it's hard for a player to accept the fact the he deserves his winnings but the gambling operators are circumventing
the rules and the circumstances to favour them, he deserves his money even the one he deposited like what logfiles stated  

I can confirm that the only thing that applies to me is that I am a citizen of the United States.  I travel abroad when playing poker on places like GG poker and party poker and betting on restricted USA sites.  My only proof of residence for the most part recently an apartment back in the USA.

As I stated I do use a VPN when connecting to these sites, and sometimes it defaults to USA but that's all I can think of.  When providing documents the most recent document I had on hand was an expired internet bill that went to my home address in USA and since I haven't been there for about 6 months I just stopped paying internet and that was like the last bill I could find.  I guess it was my mistake but I am looking for ways to prove I have been living abroad and working online in France and Mexico.

Regardless, it is definitely an out and it's not good practice.  It causes all sorts of problems when you freeze and take funds from someone.  This needs to be resolved somehow.  Please, I really really really would like to just move on.  If there's any way you can pay me out, cloudbet, I will appreciate it.  I have sent in the note from my landlord and let me know if there's anything else to show you that I am a US citizen living abroad during these pandemic times.  I appreciate it so much.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

I still don't understand how they let you create an account with them from a restricted jurisdiction. I just connected my VPN to an IP address from London and this is what I get when I try loading their website



Meaning i have even zero chance of creating and account or even accessing the website from this restricted location

Maybe what cloudbet can improve on is not to let any player from a restricted location to place even a single bet. Just let them only withdraw their deposit to avoid such disputes because one thing am sure about is efxes  was counting on those winnings, and he won't be happy with the decision not to refund him anything.

Hello there, efxes,

I'm sorry to hear, that you've been having some difficulties with your account.

I have followed up on the matter with the Sports and Player Safety team now, and I can provide you with accurate information now.

The relevant team confirm, that the negative balance on your account was due to some bets that were graded as pushed incorrectly although they should have been settled as losses.

Once the bets were graded, you have withdrawn the funds that were incorrectly credited to you, thus the balance became negative as soon as these bets have been regraded accordingly.

Regardless of the negative BTC balance, you continued playing on our website using BCH, without informing our support team or crediting the funds back to your account, thus documentation was requested to verify the account.

Our Player Safety team confirmed, that they have verified your account and emailed you accordingly now, but I'm afraid as you have breached our Terms & Conditions by registering from a prohibited jurisdiction, you will not be able to continue playing on the site in the future.

In this particular email, you are stating that you've also had an account created before you started using this specific account, which means you have breached not one, but two of our terms, thus your account must remain closed, unfortunately.

Thanks for your understanding.

Let me know if there is anything else I can help you with.

Best regards,
Team Cloudbet

Dear @efxes; Opening an account from a prohibited jurisdiction is in violation of Cloudbet's Terms & Conditions, thus the account has been permanently closed. Bets that have been placed which otherwise would not have been accepted would, under normal circumstances be void and funds deposited returned. In your case, you have withdrawn far more than originally deposited so the remaining funds are not due to you.

@cloudbet
If you put that in your terms and conditions that players from certain countries are not welcome, why can they register via their IP address? A bit of good software and structure should easily ensure that you exclude those countries when visiting the site. This seems like an easy way to deceive people. They are allowed to create an account and deposit money, but if they want to pay out, you will check where they come from. That is not true. Why not an IP filter? I think this is really ridiculous for words how you deal with this customer now. Accept deposits, but you cannot withdraw. Then you have to be so professional and honest and make sure that people from the excluded countries do not even have access to the site. You use the claim of wrong land only when it suits you.

Maybe exfes should have know about his restricted country, but Cloudbet should have used more advanced technology and now it looks like they only want to use their tac when it is in their advantage. If somebody would have lost 100k, I am sure they would not void all the bets. I support exfes in this case.