Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 63. (Read 466164 times)

Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
 
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.

so I advise you to create a flag here:

https://bitcointalk.org/index.php?action=trust;addflag=154563

choose the first option and then (Next) you must put the  Scam Accusations link in the box that will appear


now i agree with you, it looks like they want to keep @efxes money

 post wrong thread

They accepted his action and he didn't break any terms.  They owe him an apology and his entire account balance.

Yes I made many withdrawals in the past few weeks, as well as very large deposits.  But they kept the last of what I had when I made those 125 BCH deposits, they kept the last 65 BCH when I lost half of it and wanted to withdraw.

you never made withdrawals on Cloudbet before this problem?

Basically in short,

Please do not deposit onto the site until stuff like this gets resolved.  I deposited 125 bitcoin cash that day (around 2.5 bitcoins or $27,500) and they confiscated all of the funds even the deposits.  This needs to be resolved now, please do not deposit.  I will warn anyone I can until it is resolved.

My last deposit was 50BCH (and a few deposits before that in addition, the 50BCH was adding on), so really that would be so much appreciated to receive this back!
Here is the very last deposit:
https://blockchair.com/bitcoin-cash/transaction/07e225dfb96a2e36b3375b6580cf52b879f24bec6b6e325910c2eed13affee44
And here are 4 other deposits I made that day, I was losing badly, the total deposits in the day were
24 BCH https://blockchair.com/bitcoin-cash/transaction/0aa77c3a5bc46f9dcd68f5cc5a8b3bc0022a489e6cb52169ec2f068d6200ac5c
20 BCH https://blockchair.com/bitcoin-cash/transaction/4a38b8c78869faac477e7599e3203c35aeb45df952bc47d0913668434f432a83
16 BCH https://blockchair.com/bitcoin-cash/transaction/2e7d94c62df064ca773b1d5f070bd66fa9f8e6dd43ecc3561f8eb8f3b9a054b1
11 BCH https://blockchair.com/bitcoin-cash/transaction/b18dc22fcc787e1bbcc36d9137b4debbdb8e923dcf52dcce9bb10eee1f5763d3
and last one was 50 BCH

Then when go to withdraw, they freeze 65 BCH and tell me you can't cash it out, it's ours now.

I created the account when I moved to France back in March or April as of my recollection.  I haven't logged on in the USA.  I provided my permanent residence utility bill of an expired internet bill because that's all I could find for verifying the account with utilities.


Note: so really if they wanted to void the bets since the last day of deposits it would total 125 BCH (around 2.6 bitcoins)  

Do you remember when you created a cloudbet account and when did you make your first withdrawal?

Do you remember if you ever made a withdrawal when you were in the USA? and if so, do you remember the day?


it is really something very sad especially in this time of pandemic where many people are losing jobs and are broke


If they never notified you of this issue immediately, why would you be responsible for their mistake?

My position would be that the cloudbet return your last deposit to you

Of course I provided my documents.  Still no resolution to the 65 bitcoin cash (around $15,000) sitting in the account.  I provided everything I could, I am patiently waiting to figure out how I can unlock the funds again.  I have sent in all the proof that I am living outside of the US since the virus measures, and recently out of europe as well.  

It is really really really upsetting.  I appreciate your support to everyone who has chimed in.  I am patiently waiting and hoping I can receive the life changing money.  It is so awful.


To imstillthebest above,
There was some error with a mis-grade in two different balances, a BTC balance and a bitcoin cash balance.  They told me in an email that since I didn't contact support about it, that all wagers would be voided afterwards- I didn't even see the changed balance.  Not only that, the total value of their mis-grade error in the bitcoin balance was -.23 or .26.  The total value in my bitcoin cash balance at the time was like 100 coins or more which has a value of like 2.0 bitcoins or more.  So the mis-grade wasn't even noticed because it's two separate accounts, two separate balances basically in the same account.  Then when I go to withdraw, I assume they will take it out of the main balance.

So now they're saying I'm trying to steal money from them and then that all bets after the mis-grade are void even if I don't notice it.

These things are just wild stretches to secure a good amount of coin and not pay out. 

However to sum it all up, they have said in the end probably since those reasonings for voiding my bet are so unbelievably angle-shooty and ridiculous, that it's just because of my jurisdiction and the permanent residence document I provided- even if I have been abroad since the virus happened and don't have a permanent residence outside of the USA but can prove I'm here.


How would you feel about the situation especially given you are doing everything right.  please Cloudbet, just return the money, I won't mess with your site if you don't want my action but give me a chance at a life again.  Need the money, I just deposited like 100 BCH before that, and I lost a bunch, and you can't even pay me out the last 65 BCH?  please.

he said he was playing for days already . if cloudbet requires a kyc they should have conduct it before . i research cloudbet rules and kyc but i havent see that they require it  .

what did you do to secure your capital . by withdrawing it or  by holding the funds on your account and by not playing it ? but both acts are not suspicious  imo  . all gamblers withdrew or take a break  . maybe you have done other violations , try to remember it and update your post   .

@efxes. That is normal practice for all casinos and gambling services against money laundering. Have you given your identification or has Cloudbet asked for your documents? You should have them ready, I reckon.

Yes, I was depositing and withdrawing large sums for many days.  Then they flagged it for review and froze the funds when I went on a downswing and was trying to secure my bankroll.

and in the past you were able to make withdrawals from this site ?

No, I sent them documents proving my travel itinerary and rentals, now they need to do what is right.  The funds are still locked, no withdrawal processed. 

Did Cloudbet updated their case?
I think the biggest problem is that you have deliberately hidden the location of the USA, Cloudbet cannot do much about that in my opinion.

OK working on it.  Definitely have a bunch of stuff I'm sending over.  Appreciate it so so much.  Yeah it's disturbing all of this

Don't post any private information here or PM certain users asking you for it, that's not what I meant. But you should provide the proof to their support to help your case. If you are a US citizen who was outside of the US when you gambled, some bit of proof should exist to confirm that. I hope you are able to solve this to your satisfaction. 

Listen, I'm happy to provide whatever I can in order to get paid whatever the winnings were.  I deposited tons of times and deserve to get paid.

I'm happy to provide stuff- but it's starting to get mad personal and this is all serious stuff.  I don't want this to leak into my personal life.  It is already affecting a lot.  It's really upsetting to me and I hope you can understand.  I don't want my entire life to be on display at this point.  I just want to get paid the large sum that was grabbed from under my finger tips.  Please if you guys can help, I'm happy to provide whatever I can.  I just don't want things to get too personal, do you understand?

So when you were in Mexico and were gambling on Cloudbet, where were you staying? Friends, family, hotel, rented apartment? Do you have any way of proving that when you gambled on Cloudbet, you did so outside of USA? A hotel bill, proof of a rented apartment or anything else that might help your case? How did you g online? Did you purchase an internet plan, Mexican sim card?