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Topic: Cloudbet | Sportsbook and Casino | Bet with BTC and BCH | 100% Deposit Bonus - page 84. (Read 465733 times)

legendary
Activity: 2338
Merit: 1261
Heisenberg
-snip-
So to sum up:
Two people agree a bet is void. The bet then loses and they charge me double. Does anyone here think if the bet had won I could have wrote them saying “hey you voided my bet I got my money back and spend it on another bet. But I would also like the winnings for the bet you voided” :-)
Well that's one hell of a weird situation and honestly it's not fair. May be Cloudbet should come out and explain the situation here. You are most likely to receive a response on Monday
hero member
Activity: 1862
Merit: 601
The Martian Child
My first bet here in Cloudbet. I went all in to Philadelphia 76ers -6.5. Game result;

Knicks 95
76ers 101

Philly only won with a 6 points lead. That 0.5 difference hurts.😭 But thanks for the nice odds.
newbie
Activity: 6
Merit: 0
Hey.

I am having a pretty weird case with cloudbet.

Would like your folks take on it.

The case is the following:

On Sunday I place a bet. I bet the following:
0.12 btc Cagliari win game.
0.25 btc Cagliari -0.25 (Asian).
0.25 btc Cagliari -0.25 (Asian).

The Cagliari bet to win gets voided as the match is moved to the next day.
But the 2 -0.25 bets remain.
I spend the 0.12 btc from the Cagliari to win, on another bet expecting it’d void both sides.

Monday Cagliari plays and loses.
They are not paying me out on the -0.25 so I write them to fix this.

Now I should have 0.25 btc back. As -0.25 pays out half if draw.
Instead they credit me with 0.125. I say they are missing one bet to grade.

They say all bets were graded. Which means the bet that was voided for BOTH of us they charged me as a loss.

No MATTER the outcome I would never ever have gotten it as a win if it won nor would I ever have asked. It was voided for both a day before the game even started.

I obviously lost it on something else but that’s not the point. The point is that if Cagliari had won I could not have told them that the bet that was voided has to be paid out as I spend the money.
So they gave me the money back before the game which means it’s even for both of us. I had no money placed on that bet. I took photos of the brutal chat I had with them.

Also have photos of the bet being pushed on Sunday.

Btw I’m down huge in the account. This 0.12 won’t make a different but it’s the principal.

So to sum up:
Two people agree a bet is void. The bet then loses and they charge me double. Does anyone here think if the bet had won I could have wrote them saying “hey you voided my bet I got my money back and spend it on another bet. But I would also like the winnings for the bet you voided” :-)
newbie
Activity: 2
Merit: 0
@Cloudbet

Confirmed! received my btc, thank you so much for the quick response and helping me take care of this.

Cheers.
legendary
Activity: 2478
Merit: 1492
Hello Ronnie, how are you ?


Almost 5 months has passed since New predictor Competition being planned - Feedback welcomed! 🗣️👂. Are there any news? Or the Cloudbet is kinda busy dealing with user issues?

Cheers
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
Hello,

I am having a great deal of stress with withdrawing on your site and have been patient but have not received any help from live chat or email and I am wondering if you could please help me resolve this issue.

I made a withdrawal  Nov 20th I proceeded to receive a request for further verification which I sent shortly after, since then it has been 5 days and I have not received my pending withdrawal. I have made a continual effort to contact customer support but they have not helped me at and has not given me any reason to hold my withdrawal. I used your site because of the great reviews I saw on here but I do not understand why you are not letting me do my withdrawal when I have sent you everything you request, please help me look into this.

(Cloudbet I have sent you a DM with my account information, please help me resolve this asap!)

Thanks in advance

Hi Canpolas,

I have escalated this and will be get back to you as soon as I have an update.

@Canpolas,

Further update on this. The withdrawal has now processed. Apologies for any delay and frustration on your part.
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
Hello,

I am having a great deal of stress with withdrawing on your site and have been patient but have not received any help from live chat or email and I am wondering if you could please help me resolve this issue.

I made a withdrawal  Nov 20th I proceeded to receive a request for further verification which I sent shortly after, since then it has been 5 days and I have not received my pending withdrawal. I have made a continual effort to contact customer support but they have not helped me at and has not given me any reason to hold my withdrawal. I used your site because of the great reviews I saw on here but I do not understand why you are not letting me do my withdrawal when I have sent you everything you request, please help me look into this.

(Cloudbet I have sent you a DM with my account information, please help me resolve this asap!)

Thanks in advance

Hi Canpolas,

I have escalated this and will be get back to you as soon as I have an update.
newbie
Activity: 2
Merit: 0
Hello,

I am having a great deal of stress with withdrawing on your site and have been patient but have not received any help from live chat or email and I am wondering if you could please help me resolve this issue.

I made a withdrawal  Nov 20th I proceeded to receive a request for further verification which I sent shortly after, since then it has been 5 days and I have not received my pending withdrawal. I have made a continual effort to contact customer support but they have not helped me at and has not given me any reason to hold my withdrawal. I used your site because of the great reviews I saw on here but I do not understand why you are not letting me do my withdrawal when I have sent you everything you request, please help me look into this.

(Cloudbet I have sent you a DM with my account information, please help me resolve this asap!)

Thanks in advance
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
Please i placed a withdrawal of 0.01613355btc on Nov 25th, today is 27th and its still pending Cry
This isn't a huge amount tho...i've sent mails and got replies that it'll be processed shortly but its still the same.


Update: I just recieved it in my wallet.Long live cloudbet Cool

Glad this got sorted before I had to step in. Long live Dani4tech.
newbie
Activity: 77
Merit: 0
Please i placed a withdrawal of 0.01613355btc on Nov 25th, today is 27th and its still pending Cry
This isn't a huge amount tho...i've sent mails and got replies that it'll be processed shortly but its still the same.


Update: I just recieved it in my wallet.Long live cloudbet Cool
newbie
Activity: 77
Merit: 0
Please i placed a withdrawal of 0.01613355btc on Nov 25th, today is 27th and its still pending Cry
This isn't a huge amount tho...i've sent mails and got replies that it'll be processed shortly but its still the same.
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
Where can you get better value Champions League odds?

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If you aren't sure what margins mean and why they are so important to betting, read this first.

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legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
I made this winning wager

Cal Poly Mustangs +9.5
North Dakota State Bison v Cal Poly Mustangs
BET ID
13987429



Its ridiculous how bad this sportsbook is becoming.

I make a bet on College Basketball 1st half and its been 3 hours since game is finished and they still dont grade the bets.

The customer service staff and live chat are so bad.  They are robots and give this same response:


"Thank you for contacting Cloudbet support.

We have escalated your query on to the relevant team. We will be in touch as soon as possible.

Should you have any further questions please don't hesitate to ask, we're available 24/7.

Kind regards,

Molly
Cloudbet Support team"


I got the same reply 4 times.  Their customer service doesnt do anything and they take almost 1 day to grade. its pathetic.  Its like they borrow your coins and dont have enough to give back


I think it's automated message and whenever you send a new message you will get  the same reply. And maybe the best thing you could do for now is to message them directly on their personal account here so that they will notice your issue since they mostly active in this thread and hopefully it will be sorted out.

And it's bothering to see this issue floating up since I'm looking to bet again on this site since basketball is getting more intensified and want to bet and join the bettors excitement.

If you are interested in basketball and especially NBA we are offering a featured game each day with guaranteed best odds. More information here
legendary
Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
I made this winning wager

Cal Poly Mustangs +9.5
North Dakota State Bison v Cal Poly Mustangs
BET ID
13987429



Its ridiculous how bad this sportsbook is becoming.

I make a bet on College Basketball 1st half and its been 3 hours since game is finished and they still dont grade the bets.

The customer service staff and live chat are so bad.  They are robots and give this same response:


"Thank you for contacting Cloudbet support.

We have escalated your query on to the relevant team. We will be in touch as soon as possible.

Should you have any further questions please don't hesitate to ask, we're available 24/7.

Kind regards,

Molly
Cloudbet Support team"


I got the same reply 4 times.  Their customer service doesnt do anything and they take almost 1 day to grade. its pathetic.  Its like they borrow your coins and dont have enough to give back


Hi blocksimple9,

The Grading Team escalated your ticket and you should find that it has been settled. Apologies for all the back-and-forth with our Customer Service Team.
hero member
Activity: 2632
Merit: 787
Jack of all trades 💯
I made this winning wager

Cal Poly Mustangs +9.5
North Dakota State Bison v Cal Poly Mustangs
BET ID
13987429



Its ridiculous how bad this sportsbook is becoming.

I make a bet on College Basketball 1st half and its been 3 hours since game is finished and they still dont grade the bets.

The customer service staff and live chat are so bad.  They are robots and give this same response:


"Thank you for contacting Cloudbet support.

We have escalated your query on to the relevant team. We will be in touch as soon as possible.

Should you have any further questions please don't hesitate to ask, we're available 24/7.

Kind regards,

Molly
Cloudbet Support team"


I got the same reply 4 times.  Their customer service doesnt do anything and they take almost 1 day to grade. its pathetic.  Its like they borrow your coins and dont have enough to give back


I think it's automated message and whenever you send a new message you will get  the same reply. And maybe the best thing you could do for now is to message them directly on their personal account here so that they will notice your issue since they mostly active in this thread and hopefully it will be sorted out.

And it's bothering to see this issue floating up since I'm looking to bet again on this site since basketball is getting more intensified and want to bet and join the bettors excitement.
newbie
Activity: 4
Merit: 0
I made this winning wager

Cal Poly Mustangs +9.5
North Dakota State Bison v Cal Poly Mustangs
BET ID
13987429



Its ridiculous how bad this sportsbook is becoming.

I make a bet on College Basketball 1st half and its been 3 hours since game is finished and they still dont grade the bets.

The customer service staff and live chat are so bad.  They are robots and give this same response:


"Thank you for contacting Cloudbet support.

We have escalated your query on to the relevant team. We will be in touch as soon as possible.

Should you have any further questions please don't hesitate to ask, we're available 24/7.

Kind regards,

Molly
Cloudbet Support team"


I got the same reply 4 times.  Their customer service doesnt do anything and they take almost 1 day to grade. its pathetic.  Its like they borrow your coins and dont have enough to give back
sr. member
Activity: 1877
Merit: 389

So my player broke his hand after 15min of play and you set my bet as a loss? This is the biggest unfair bookie in the world

All bookmakers (bookies) are the same in regards to this.
When you bet on a player to score a certain amount of points you have to consider all risks involved ... if for instance that player would have fouled 6 times (in Europe 5 times) then he would ejected from the game.

Alternatively, if he would start a fight with another player - he could also be ejected from the game.
And yes, if he gets injured - he also gets "ejected" from the game.

You have to consider all these scenarios, even though in most cases players just play as long as their coach lets them play, but considering these scenarios is something where the onus falls on you, the bettor, and not on the bookmaker ....

The bookmaker only states that if the player hasn't played at all - then yes, in this case, there isn't any fair betting - and in that case the bet would be void.

Regarding tennis - many bookmakers settle Tennis matches after 1 set is completed, but some don't since the match hasn't been completely played.

Please be aware of how sports betting works, if you can't deal with the losses - then don't bet. When the fun stops - stop.
jr. member
Activity: 248
Merit: 2
"Boston Celtics guard Gordon Hayward has suffered a fractured left hand"

Over 16.5
San Antonio Spurs v Boston Celtics
MARKET
Gordon Hayward (Points)(must start)
STAKE
BTC0.00475
LOSS

So my player broke his hand after 15min of play and you set my bet as a loss? This is the biggest unfair bookie in the world
That's unfortunate even though he didn't reach the over, in those 15 mins it was possible for him to score 17 points. I don't think the settlement was unfair, it only becomes unfair if the bet won and they settled it as a loss. Or if he didn't play and it lost.

So why when a tennis player retires its void?
legendary
Activity: 3374
Merit: 1922
Shuffle.com
"Boston Celtics guard Gordon Hayward has suffered a fractured left hand"

Over 16.5
San Antonio Spurs v Boston Celtics
MARKET
Gordon Hayward (Points)(must start)
STAKE
BTC0.00475
LOSS

So my player broke his hand after 15min of play and you set my bet as a loss? This is the biggest unfair bookie in the world
That's unfortunate even though he didn't reach the over, in those 15 mins it was possible for him to score 17 points. I don't think the settlement was unfair, it only becomes unfair if the bet won and they settled it as a loss. Or if he didn't play and it lost.
jr. member
Activity: 248
Merit: 2
"Boston Celtics guard Gordon Hayward has suffered a fractured left hand"

Over 16.5
San Antonio Spurs v Boston Celtics
MARKET
Gordon Hayward (Points)(must start)
STAKE
BTC0.00475
LOSS

So my player broke his hand after 15min of play and you set my bet as a loss? This is the biggest unfair bookie in the world
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