it's been clear for a long time that coins.game is done with the forum and there's little chance we will see them again...
It would be foolish to jump to a conclusion based on only one side. We have not heard anything from the other side.
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Well that's right its hard to jump on certain conclusion while we didn't here on both sides yet. So maybe its best to wait for certain things based on what they have been discussed...
The thing is that Coins.game doesn't respond to complaints anywhere...so the chances are very slim that we will hear their side of the story. They don't respond to complaints on review sites either.
Complaints and accusations are not the problem, every casino faces those things. The problem is that coins.game management decided, for some reason, to go silent rather than respond to the allegations. They could show that they are interested in finding solutions when a player encounters a problem and that they are present (the support is doing their job) and ready to communicate. But there was nothing of that, only silence... they could have shown themselves much better, after all, these accusations they have are not for very big money for the casino (at least according to some of my calculations). The bottom line, they could have handled this better.