COINS.GAME | THE MOST REWARDING CRYPTO CASINO | SPORTSBOOK & CASINO - page 5.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: panjul07 on January 20, 2024, 08:06:00 AM

Quote from: dimonstration on January 20, 2024, 06:25:20 AM

The only problem you might encounter on asking for Dennis help is if he is just forwarding the issue to other support too because I remember that he mention before on one of his reply here about an issue that he is just forwarding the issue to casino support.

This is same with personal support on telegram. They are just forwarding my issue to the support so it might still go back to the support that you talk before and made the decision. If you want to save time on waiting, You should use CG and AG now so that you can discuss with them with arbitrator that can help you to look what evidence they are holding.

Forwarding the issue to the relevant team is basically normal, because live support or forum representative is just responsible to give basic information.
I'm pretty sure all casinos do the same thing when players are experiencing an issue in the site because a single person on the site may not cover all things.
The same applies in CG or AG, they will also need to ask the casino about the issue and waiting the response from the casino first.
Well, I hope this issue will be resolved soon, coins.game need to explain more details about the issue especially because they accuse this player did something against the term.

The thing on this case was there’s already a verdict on the casino side as per @GekkelBelg post which the security already seize his profit due to the reason stated on the thread. Forwarding the issue on same department will just result the same unless there’s a 3rd party involvement that will arbitrate the case like the forum and CG/AG.

So if the reps here will just forward the result without any further evaluation and help on the case then I don’t see any difference does it makes to change the decision on this problem now that they are already less active here.

But I really hope this case will resolved because I already invested a lot of wager for my VIP level on this casino. Roll Eyes

iv4n

legendary

Activity: 3122

Merit: 1171

Quote from: GekkeBelg on January 19, 2024, 11:34:48 AM

I contacted Little Mouse on TG yesterday and he promised to chase this up. It would be wise for Denis to come back into this topic and explain and solve the situation because if he does not do that this topic will no doubt have a big red flag above it in about 1 or 2 weeks.
But first, let's give them a chance to solve the situation. I will also go submit a complaint at Askgamblers and/or Casinoguru but that will be a later step.

Sorry to hear about this issue Gekke, I really hope that Coins.Game will do the right thing here and solve this as fast as possible. I never had similar problems, but I don't bet a lot on sports... I'm more for slots and some other lucky-based games.

And Coins.Game should think about this BTC withdrawal fee... fees are not so high anymore, so I am not sure why they still keep the 1 mBTC fee.

tranthidung

legendary

Activity: 2170

Merit: 3858

Farewell o_e_l_e_o

Quote from: panjul07 on January 20, 2024, 08:06:00 AM

Forwarding the issue to the relevant team is basically normal, because live support or forum representative is just responsible to give basic information.
I'm pretty sure all casinos do the same thing when players are experiencing an issue in the site because a single person on the site may not cover all things.
The same applies in CG or AG, they will also need to ask the casino about the issue and waiting the response from the casino first.

Answer to support issue sometimes is complicated and must be forwarded to a responsible team to handle it. In cases that need for escalation in support, it will take more time and I am quite sure the answer will be officially given by a corresponding team, to avoid misinformation through idea expression and text composing to the user.

More rounds of information to be forwarded around, more probability it will be understood incorrectly more and more.

Quote

Well, I hope this issue will be resolved soon, coins.game need to explain more details about the issue especially because they accuse this player did something against the term.

Me too as Coins.Game have been here a long time and they already spent significant resources for their existence here and there, they will be professional with their answer and take care of their business. My words don't mean I am in favor of the user.

panjul07

legendary

Activity: 3472

Merit: 1351

Quote from: dimonstration on January 20, 2024, 06:25:20 AM

The only problem you might encounter on asking for Dennis help is if he is just forwarding the issue to other support too because I remember that he mention before on one of his reply here about an issue that he is just forwarding the issue to casino support.

This is same with personal support on telegram. They are just forwarding my issue to the support so it might still go back to the support that you talk before and made the decision. If you want to save time on waiting, You should use CG and AG now so that you can discuss with them with arbitrator that can help you to look what evidence they are holding.

Forwarding the issue to the relevant team is basically normal, because live support or forum representative is just responsible to give basic information.
I'm pretty sure all casinos do the same thing when players are experiencing an issue in the site because a single person on the site may not cover all things.
The same applies in CG or AG, they will also need to ask the casino about the issue and waiting the response from the casino first.
Well, I hope this issue will be resolved soon, coins.game need to explain more details about the issue especially because they accuse this player did something against the term.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: GekkeBelg on January 19, 2024, 11:34:48 AM

Quote from: dimonstration on January 19, 2024, 11:03:40 AM

Quote from: GekkeBelg on January 18, 2024, 10:24:10 PM

Today coins.game decided to confiscate all my fair winnings. I am shocked and disgusted:

https://bitcointalksearch.org/topic/m.63520302

It’s sad to see how things turn out to be this way on your case. Dennis last online is last January 3 which I doubt you can get any answer from him here immediately. Your best chance is to ask for help of @little_mouse to connect you with the team and discuss properly your case.

I’ve been off playing on this casino too due to my problem on my live games screen bug. Reading your case makes me feel cold feet to play further despite my VIP level is already high. Do you try to open a case on CG and AG?

I contacted Little Mouse on TG yesterday and he promised to chase this up. It would be wise for Denis to come back into this topic and explain and solve the situation because if he does not do that this topic will no doubt have a big red flag above it in about 1 or 2 weeks.
But first, let's give them a chance to solve the situation. I will also go submit a complaint at Askgamblers and/or Casinoguru but that will be a later step.

The only problem you might encounter on asking for Dennis help is if he is just forwarding the issue to other support too because I remember that he mention before on one of his reply here about an issue that he is just forwarding the issue to casino support.

This is same with personal support on telegram. They are just forwarding my issue to the support so it might still go back to the support that you talk before and made the decision. If you want to save time on waiting, You should use CG and AG now so that you can discuss with them with arbitrator that can help you to look what evidence they are holding.

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: 3kpk3 on January 20, 2024, 02:42:52 AM

Quote from: GekkeBelg on January 18, 2024, 10:24:10 PM

Today coins.game decided to confiscate all my fair winnings. I am shocked and disgusted:

https://bitcointalksearch.org/topic/m.63520302

Damn. That sucks. Did they state their reasoning behind this move in a detailed manner or were they vague about it? Site representatives don't really check this forum regularly which is why you have a better chance at resolving your issue through their site itself.

I guess he already do that but nothing happen with his raised issue to them that's why he goes here since there's a lot of people can able to read his case and might they do more faster action since to many people are watching this case to be solve. But since he has the word of Little Mouse stating that he will help to solve this issue then I guess he might get a fast solution on his issue since for sure they don't want this or any issue became more bigger and bigger since this could possibly stain their reputation and discourage other people to use their casino.

What things needed to do now is to wait for another update since he is willing to wait for their answer and hopefully we can see both parties satisfied with the result especially of OP to get what he supposed to have from them.

3kpk3

full member

Activity: 882

Merit: 148

Quote from: GekkeBelg on January 18, 2024, 10:24:10 PM

Today coins.game decided to confiscate all my fair winnings. I am shocked and disgusted:

https://bitcointalksearch.org/topic/m.63520302

Damn. That sucks. Did they state their reasoning behind this move in a detailed manner or were they vague about it? Site representatives don't really check this forum regularly which is why you have a better chance at resolving your issue through their site itself.

Quote from: OcTradism on January 20, 2024, 12:31:41 AM

It looks like you are still calm and give Coins.game team more time to check your case and response here before escalate it. That is your friendly action for their business so I hope this case will end with both good and happy action for you and Coins.game.

Agreed. If he didn't do anything shady, I hope his issue gets resolved quickly thanks to this professional behaviour primarily.

OcTradism

hero member

Activity: 1722

Merit: 801

Quote from: GekkeBelg on January 19, 2024, 11:34:48 AM

I contacted Little Mouse on TG yesterday and he promised to chase this up. It would be wise for Denis to come back into this topic and explain and solve the situation because if he does not do that this topic will no doubt have a big red flag above it in about 1 or 2 weeks.
But first, let's give them a chance to solve the situation. I will also go submit a complaint at Askgamblers and/or Casinoguru but that will be a later step.

You seem to try to use many gambling sites and I read some of your accusations which as I saw, end with favor to your side. But it does not mean you will always be paid by those sites and do you think it is good to take risk by using many sites than just using some sites you know their existences, operations and reputation for years.

It looks like you are still calm and give Coins.game team more time to check your case and response here before escalate it. That is your friendly action for their business so I hope this case will end with both good and happy action for you and Coins.game.

GekkeBelg

full member

Activity: 498

Merit: 101

Quote from: dimonstration on January 19, 2024, 11:03:40 AM

Quote from: GekkeBelg on January 18, 2024, 10:24:10 PM

Today coins.game decided to confiscate all my fair winnings. I am shocked and disgusted:

https://bitcointalksearch.org/topic/m.63520302

It’s sad to see how things turn out to be this way on your case. Dennis last online is last January 3 which I doubt you can get any answer from him here immediately. Your best chance is to ask for help of @little_mouse to connect you with the team and discuss properly your case.

I’ve been off playing on this casino too due to my problem on my live games screen bug. Reading your case makes me feel cold feet to play further despite my VIP level is already high. Do you try to open a case on CG and AG?

I contacted Little Mouse on TG yesterday and he promised to chase this up. It would be wise for Denis to come back into this topic and explain and solve the situation because if he does not do that this topic will no doubt have a big red flag above it in about 1 or 2 weeks.
But first, let's give them a chance to solve the situation. I will also go submit a complaint at Askgamblers and/or Casinoguru but that will be a later step.

newblackbetty

newbie

Activity: 15

Merit: 1

All provably fair games are unverifiable. They dont even provide server seed. The chat support confirmed that its unverifiable and that you have to contact their team if you want to verify bets lol. So much for provably fair.

dimonstration

hero member

Activity: 2562

Merit: 659

Dimon6969

Quote from: GekkeBelg on January 18, 2024, 10:24:10 PM

Today coins.game decided to confiscate all my fair winnings. I am shocked and disgusted:

https://bitcointalksearch.org/topic/m.63520302

It’s sad to see how things turn out to be this way on your case. Dennis last online is last January 3 which I doubt you can get any answer from him here immediately. Your best chance is to ask for help of @little_mouse to connect you with the team and discuss properly your case.

I’ve been off playing on this casino too due to my problem on my live games screen bug. Reading your case makes me feel cold feet to play further despite my VIP level is already high. Do you try to open a case on CG and AG?

Rating Place

legendary

Activity: 3675

Merit: 1058

Quote from: GekkeBelg on January 18, 2024, 10:24:10 PM

Today coins.game decided to confiscate all my fair winnings. I am shocked and disgusted:

https://bitcointalksearch.org/topic/m.63520302

@Coins.game, I saw the complaint by GekkeBelg and hope that you can reply in scam accusations. I've been running a rating's guide here since 2014 https://bitcointalksearch.org/topic/1-ratings-of-bitcoin-sportsbooks-since-2014-kyc-rankings-bonuses-scam-accus-717790 and it would greatly help me with ratings. Thank You

GekkeBelg

full member

Activity: 498

Merit: 101

Today coins.game decided to confiscate all my fair winnings. I am shocked and disgusted:

https://bitcointalksearch.org/topic/m.63520302

iv4n

legendary

Activity: 3122

Merit: 1171

Quote from: GekkeBelg on January 16, 2024, 03:20:45 PM

I am now watiting a total of 20 days of which 13 are working days for my uploaded driving license to be verified.
I will wait 2 more working days when the total of 15 has been reached, before I will submit a complaint on CasinoGuru.
My experience at Coins.game has been very bad because of this long waiting time, I have never experienced something even close to this waiting time.

I feel you, nobody likes to wait! Who knows what is the reason behind this delay, but I hope that it will be sorted out soon and maybe Denis will give some answers about this situation. I don't play with some big amounts so I don't think about going through the KYC process...

Quote from: panjul07 on January 16, 2024, 10:06:29 AM

Looking forward for another contest from coins.game but seems that it wont happen soon as they seems to be evaluating what they have done here in this forum.
Hope they get good result so they can continue their promotion in this forum.

Well, I would like to see & participate in another contest... I would prefer slots again, but I would join even if they decide to try something else. Regardless of the result of the evaluation, I think that the casino should stay active on the forum and do some competitions & promotions from time to time.

GekkeBelg

full member

Activity: 498

Merit: 101

I am now watiting a total of 20 days of which 13 are working days for my uploaded driving license to be verified.
I will wait 2 more working days when the total of 15 has been reached, before I will submit a complaint on CasinoGuru.
My experience at Coins.game has been very bad because of this long waiting time, I have never experienced something even close to this waiting time.

panjul07

legendary

Activity: 3472

Merit: 1351

Quote from: komisariatku on January 15, 2024, 04:08:37 PM

Seriously, you can get $11 from 8 freespins? that's a great win guys. I'm level 6 and got 10 FS, do you know how much I got? $0.14, very sad

Once you shared it with me yesterday, I was not interested to claim the code because of the selected game but I claimed it eventually.
What I won is better than you LOL, I won $0.4 from 8 free spins and I left it away Wink

Looking forward for another contest from coins.game but seems that it wont happen soon as they seems to be evaluating what they have done here in this forum.
Hope they get good result so they can continue their promotion in this forum.

komisariatku

sr. member

Activity: 868

Merit: 456

Quote from: xLays on January 15, 2024, 12:21:12 PM

Quote from: komisariatku on January 15, 2024, 03:39:14 AM

-SNIP-

Maybe next time instead of posting an image for the code, could you just copy-paste the code and quote it so that I can easily copy paste the code too.Just kidding. 😂😂

I deliberately used images so that you couldn't copy paste them, so that you put in a little effort. Lol Grin

Quote from: xLays on January 15, 2024, 12:21:12 PM

I already claimed that code and I got 8 free spins with 0.4 USD per spin for Level 5 rank and turned it to 11 USD. I'm going to bet it on sports. Coins.game is giving us free spins, totally free without any wager requirement. Last time they also gave us free spins for Aviator but that one requires us to deposit 5 USD (not a big deal). Hopefully we can see again a contest sponsored by coins.game her in BitcoinTalk.

Seriously, you can get $11 from 8 freespins? that's a great win guys. I'm level 6 and got 10 FS, do you know how much I got? $0.14, very sad

Quote from: iv4n on January 15, 2024, 03:55:01 PM

For level 6 I got 10 free spins and I won $2.5, so I guess we can say that you won a nice amount from those 8 free spins. San Quentin is a high-volatility slot, and it's not easy to win a bonus round in just a few spins ...

You're still much better than what I got, I only got $0.14. wtf Cry

. Yes, I really agree with you, no limit providers are very brutal and it's not easy to win there, for me slot machines from no limit are a nightmare

iv4n

legendary

Activity: 3122

Merit: 1171

Quote from: xLays on January 15, 2024, 12:21:12 PM

Quote from: komisariatku on January 15, 2024, 03:39:14 AM

-SNIP-

Maybe next time instead of posting an image for the code, could you just copy-paste the code and quote it so that I can easily copy paste the code too.Just kidding. 😂😂

I already claimed that code and I got 8 free spins with 0.4 USD per spin for Level 5 rank and turned it to 11 USD. I'm going to bet it on sports. Coins.game is giving us free spins, totally free without any wager requirement. Last time they also gave us free spins for Aviator but that one requires us to deposit 5 USD (not a big deal). Hopefully we can see again a contest sponsored by coins.game her in BitcoinTalk.

For level 6 I got 10 free spins and I won $2.5, so I guess we can say that you won a nice amount from those 8 free spins. San Quentin is a high-volatility slot, and it's not easy to win a bonus round in just a few spins. Generally, No Limit is a great provider with many nice slots with crazy high max payouts, but even thou I won & bought many bonuses my max win never crossed x3k.

Enjoy your winnings, I will probably do the same, there are some nice games for tomorrow so I will make parlay and try to hit some higher odds. Good luck all! I hope that someone will hit the bonus round from these free spins!

xLays

sr. member

Activity: 1596

Merit: 358

https://shuffle.com?r=nba

Quote from: komisariatku on January 15, 2024, 03:39:14 AM

-SNIP-

Maybe next time instead of posting an image for the code, could you just copy-paste the code and quote it so that I can easily copy paste the code too.Just kidding. 😂😂

I already claimed that code and I got 8 free spins with 0.4 USD per spin for Level 5 rank and turned it to 11 USD. I'm going to bet it on sports. Coins.game is giving us free spins, totally free without any wager requirement. Last time they also gave us free spins for Aviator but that one requires us to deposit 5 USD (not a big deal). Hopefully we can see again a contest sponsored by coins.game her in BitcoinTalk.

komisariatku

sr. member

Activity: 868

Merit: 456

Jackpot moment on crash game at coins.game. A multiplier of more than 10 appears 4 times in a row and the peak is at a multiplier of 500x. But I didn't place a bet there, because I didn't expect it to happen. Usually after a multiplier above 10 appears it will crash at a multiplier below 1.5x but this doesn't happen instead a multiplier of 500x appears. Too bad I di don't get it

Claim freespin from telegram group guys

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