Most probably you are accused of doing arbitrage betting since it’s the only violation that is related to what the support accused you. Sadly it’s very hard to win a case like this especially from a casino that has a dead support already here in the forum.
You can check this issue on casinoguru https://casino.guru/coins-game-casino-player-s-winnings-confiscated-and about same complaint but coins.game never cooperate to answer the issue. It’s painful but there’s nothing you can do about this.
Someone has already shared this complaint, so some of us from here are already familiar with this case. This is a different story... this guy played only casino games, while Elegigglebets bet only on sports. Anyway, it doesn't look good when casino decide to close players accounts and confiscating the deposits and profits they made without any discussion. Looks like they just do it and they don't answer to anyone...
I already give a neutral feedback on their account. I’m still waiting for there support to come back with their senses and start answering concerns here since all this unanswered issue even though seems like a real arbitrage betting case can be a real deal issue against them if not handled properly.
I already contacted them via chat support since I still have funds in there that use to casually play.
So far I still don’t encounter any issue on this casino but I already stop playing using huge fund ever since they abandoned this thread. I’m only using my bonuses that I collect on daily basis to play.