It's disheartening to see their reputation going down the drain in this manner which is why I hope they rectify these allegations asap.
All matter on how they take action regarding on the issues what their casino facing and right now to many people are not satisfied with the action they do so maybe they need to step up more then try to answer then solve those existing issue so that it can't ruin their good run in this forum.
But if they still avoid any of those and will not solve the issue posted by these users I guess there reputation will slowly go downhill. For sure all of the efforts they have done will be wasted especially for marketing they have done in this forum. So they need to figure out those things if they want people to trust their casino and don't make any issue last long since its giving a red flag impression to the players.