No reply on ticket and still processing.. 4 days waiting transaction or cancelling is too long, I trade for 2 years on Cryptopia and this is first time such situation (
Take a look at your ticket , should be sorted now !
Topic: Cryptopia Cryptocurrency Platform Services and Development - page 138. (Read 173234 times)
Take a look at your ticket , should be sorted now !
Hi, Lafu
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783
Should be sorted soon i have pass it to our support team too !
No reply on ticket and still processing.. 4 days waiting transaction or cancelling is too long, I trade for 2 years on Cryptopia and this is first time such situation (
Hi, Lafu
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783
Should be sorted soon i have pass it to our support team too !
September 30, 2018, 02:23:17 AM
Hello Lafu,
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.
3 days have passed and my DOGE transfer still have status "processing"... Nothing changed... Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.
3 days have passed and my DOGE transfer still have status "processing"... Nothing changed... Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787
Hi, Lafu
Same problem with Doge withdrawal 3 days ago and still processing. Same reply with "most reprocessing or cancellations of withdrawals require a wait time of 48 hours". Hope after weekend it will be solved, ticket is CS0069783
September 30, 2018, 12:39:16 AM
Hello Lafu,
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.
3 days have passed and my DOGE transfer still have status "processing"... Nothing changed... Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.
3 days have passed and my DOGE transfer still have status "processing"... Nothing changed... Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787
You will get an reply on your ticket after the Weekend and the problem should be sorted soon !
At the Moment there is a new building move is happening too !
I have pass it to our support team too !
More i cant do at the moment for you sry !
September 29, 2018, 11:26:32 PM
Hello Lafu,
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.
3 days have passed and my DOGE transfer still have status "processing"... Nothing changed... Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787
3 days ago my DOGE withdrawal has stuck with status "processing",
i wrote a ticket #CS0069787, and almost immediately got a reply "require a wait time of 48 hours after the withdrawal request was placed"
and they promised to resolve problem asap.
3 days have passed and my DOGE transfer still have status "processing"... Nothing changed... Since I bought a doge for 90 satoshi at ~ $ 650
I worry that at any time the price can hard dump and i can lost money due to withdrawal delays!
Please, help me! Just cancel that broken operation and give my coins back to balance!
Ticket CS0069787
September 26, 2018, 02:00:37 AM
Hello again!
Wallet got fixed! Got my TRX!
Thx to Cryptopia Support!
Thx Lafu for speeding that issue up!
Cheers
Wallet got fixed! Got my TRX!
Thx to Cryptopia Support!
Thx Lafu for speeding that issue up!
Cheers
September 24, 2018, 01:52:11 PM
Thanx Lafu,
still got a message from support. Hopefully that issue gets cleared soon. I need my coins!
I'll keep you updated!
Cheers
still got a message from support. Hopefully that issue gets cleared soon. I need my coins!
I'll keep you updated!
Cheers
September 24, 2018, 01:18:59 PM
I have pass it to our Support team !
And you should have an reply on your ticket !
Also your Ticket and the problem should be sorted soon ! Thats the Info from the Support i got.
More i cant do at the moment , but they looking at it and on it , looks like Weekend support things take a bit longer !
You will be not forgotten !
Regards Lafu
And you should have an reply on your ticket !
Also your Ticket and the problem should be sorted soon ! Thats the Info from the Support i got.
More i cant do at the moment , but they looking at it and on it , looks like Weekend support things take a bit longer !
You will be not forgotten !
Regards Lafu
September 24, 2018, 12:56:36 PM
Hi Lafu,
I am missing a deposit I made 2 days ago. Send some 6.4k TRX from Binance to Cryptopia.
Block 2569778 says coins where deposited to Cryptopia but nothing shows up there. Neither in my deposit history nor in my balance.
Opened a ticked and got a response 5hrs later. Since then nothing changed.
Coin Info says its active and at block 2627963.
Can you push that to one of Cryptopias wallet devs or whoever deals with issues like that?
I can pm the tx id if necessary
thx for help
Edit: Ticket CS0067941
I am missing a deposit I made 2 days ago. Send some 6.4k TRX from Binance to Cryptopia.
Block 2569778 says coins where deposited to Cryptopia but nothing shows up there. Neither in my deposit history nor in my balance.
Opened a ticked and got a response 5hrs later. Since then nothing changed.
Coin Info says its active and at block 2627963.
Can you push that to one of Cryptopias wallet devs or whoever deals with issues like that?
I can pm the tx id if necessary
thx for help
Edit: Ticket CS0067941
September 23, 2018, 12:10:29 PM
Cryptopia has become a pump and dump a change. Only new listed coins with no real volume. Huge spreads. Not worth anymore even a shot!!
Nobody is forcing you to utilize/trade a shitcoin. Stick with the coins you're interested in.
I am using Cryptopia for 2 years or more, on a weekly basis, and I have no problem with their service. It works as advertised and it's only what I am asking for. As for what you say, it shouldn't matter if you don't give attention to it. As I said, stick with the coins you're interested to use.
I do absolutely respect your opinion. I have been using cryptopia for quite a while with no issues too!
But there is better out there, and cryptopia is lagging behind further away as time elapses.
September 23, 2018, 11:15:44 AM
Cryptopia has become a pump and dump a change. Only new listed coins with no real volume. Huge spreads. Not worth anymore even a shot!!
Nobody is forcing you to utilize/trade a shitcoin. Stick with the coins you're interested in.
I am using Cryptopia for 2 years or more, on a weekly basis, and I have no problem with their service. It works as advertised and it's only what I am asking for. As for what you say, it shouldn't matter if you don't give attention to it. As I said, stick with the coins you're interested to use.
September 23, 2018, 10:43:27 AM
Cryptopia has become a pump and dump a change. Only new listed coins with no real volume. Huge spreads. Not worth anymore even a shot!!
September 23, 2018, 10:37:06 AM
I contacted the support and they said they are aware of the issue and they are gonna try to solve it.
September 20, 2018, 01:40:21 PM
I deposited about 4K Safex back in 2017. When they delisted it, I thought I would keep it there and withdraw whenever I want. With no warning, I see nothing on my balance, though I see it in my deposit history. Any ideas?
No, you shouldn't keep it in the exchange. It is mandatory to withdraw your balances asap when the coin/token was scheduled for delisting because the exchange will not maintain the wallet. Meaning there's no way for you to get the coins back when it was removed.Afaik Cryptopia is giving a 1 month time frame before completely removing a coin/token, however, was this (SAFEX Delisting Notice (15/12/2017)) the only notice for SAFEX or I missed other news? Because in this notice there was no exact schedule given and the decision wasn't that finalize. You can contact the support for a complete and accurate details, but I doubt that you can get your Safex back.
September 20, 2018, 05:12:30 AM
I deposited about 4K Safex back in 2017. When they delisted it, I thought I would keep it there and withdraw whenever I want. With no warning, I see nothing on my balance, though I see it in my deposit history. Any ideas?
September 15, 2018, 02:47:11 AM
Hello good people.
Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
There's a possibility that someone is trying to access your account.Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
Several users experienced it in the past. After 3 failed log in attempts, Cryptopia will automatically lock your account for security purposes, afaik that's for 15 mins. Please try to log in your account again after some time, if remain locked, then you should contact the support, while if you're able to access your account, you should change your password immediately.
Check their FAQ: How can I unlock my account?
On the other hand, if what happened was, you input your Google Auth code and get an Invalid code error then maybe it's a Google Auth issue. You should follow this step next time:
My Google Authenticator codes aren’t working (Android)
This might be because the time on your Google Authenticator app is not synced correctly.
To make sure that you have the correct time:
1. Go to the main menu on the Google Authenticator app
2. Tap More Moreand then Settings.
3. Tap Time correction for codes
4. Tap Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.
This might be because the time on your Google Authenticator app is not synced correctly.
To make sure that you have the correct time:
1. Go to the main menu on the Google Authenticator app
2. Tap More Moreand then Settings.
3. Tap Time correction for codes
4. Tap Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.
I never had problems with Google Authenticator but after reading your post just wanted to try this synchronization and I couldn't do it.
Every time I got an error message that Google Auth. server can't be accessed at this time. Strange because the app is still working and displayed codes are correct because I tried few of them on different web pages today.
Anybody experienced something like this?
That was a little off topic so now back to the main thread which is Cryptopia.
Of course, I am using Cryptopia because some coins are listed only there and I have to if I want to trade them. I had a lot of issues when trading there. Some because of my mistake and some because of Cryptopia. Not accepted deposits, withdrawals which take weeks to be processed, weeks of waiting for support after a ticket, insane fees on USDT and other withdrawals, a constant problem with offline wallets, etc.
I think Cryptopia still has a big chance to be in top 10 between exchanges if they improve their service, especially support and withdrawals problems. Traders just cannot wait weeks for their coins.
I have to add that finally all my problems were resolved and I get always my money from them.
September 04, 2018, 01:04:58 PM
Hello good people.
Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
Are you sure that your mobile's time is correct ?Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
And are you sure that you internet connnection was good enough or the cryptopia's server were good enough yo receive your code on time?
The auth code changes frequently and its difficult to certify that things went all correct.
You can just contact the support and open a ticket now.
I dont hope to see any quick action.
September 04, 2018, 01:03:26 PM
Hello good people.
Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
There's a possibility that someone is trying to access your account.Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
Several users experienced it in the past. After 3 failed log in attempts, Cryptopia will automatically lock your account for security purposes, afaik that's for 15 mins. Please try to log in your account again after some time, if remain locked, then you should contact the support, while if you're able to access your account, you should change your password immediately.
Check their FAQ: How can I unlock my account?
On the other hand, if what happened was, you input your Google Auth code and get an Invalid code error then maybe it's a Google Auth issue. You should follow this step next time:
My Google Authenticator codes aren’t working (Android)
This might be because the time on your Google Authenticator app is not synced correctly.
To make sure that you have the correct time:
1. Go to the main menu on the Google Authenticator app
2. Tap More Moreand then Settings.
3. Tap Time correction for codes
4. Tap Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.
This might be because the time on your Google Authenticator app is not synced correctly.
To make sure that you have the correct time:
1. Go to the main menu on the Google Authenticator app
2. Tap More Moreand then Settings.
3. Tap Time correction for codes
4. Tap Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.
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September 04, 2018, 11:23:48 AM
Hello good people.
Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
Have had cryptopia temporarily close my account due to 3 attempts at putting in my Google authenticator code.
First time this has ever happened to me after more than a year of using cryptopia.
I don't have any form of dementia!
All three times my Google authenticator code was correct!
Anyone else ever had this problem??
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