Topic: Cryptopia Cryptocurrency Platform Services and Development - page 138. (Read 173849 times)

maybe but they work much much much much^100 faster than cryptopia

Definitely think that is exact reason why his trade didn't go through. Try adding a little more sats in your trade and it should go through without any problem.

On another note, been digging the new look of your website. Pleasing to the eyes and having that "updated" look really provide you a feel that you are indeed trading coins in 2018 and not in 2015  .

Have you calculated in that the trading fee , maybe thats why it dont work !

Trying to make trade with 0.00050022 BTC and get an error: "Your trade total must be at least 0.0005 BTC"
Why?
0.00050022 > 0.0005

Your account has been frozen as we are entitled to freeze any account under our terms and conditions (Section 4.3 https://www.cryptopia.co.nz/Home/Terms#4)
 
To assist us with this process please reply and provide the following:
 - Photo ID
 - You holding this ID
 - You with a page with a handwritten note that says  "Beam me up Scotty"
 - Proof of address
 
Kind regards,
Helen




*******************************************************************************************************************************




There is a clear delay of my ticket. I sent everything to them on the 4th of October. Sense of asking for something again?

Binance has similar terms:
https://www.binance.com/agreement.html

why dont use binance or any other big exchange for so high amounts? quick support XD? normaly you wait weeks or 1 month for a answer.

Well, since you have direct contacts with the administration - influence them. Let them speed up the process of solving the issue. Every day my investors ask about the state of the problem. And they are very worried. And I can answer them: Wait. And so every day throughout the week. They are tired of waiting and they want to see their money. And I have no such amount for a refund.

I have spoken to the Admins there and they said that they have communicated with you. Unfortunately New Zealand Privacy laws do not permit them to disclose the reason publicly. They cannot respond with specific details - publicly.  Details that they have provided you - privately.

They have to comply with the law as a licensed financial services provider.

As a licensed financial services provider they do not make the laws but they do have a duty to comply with them.

https://www.cryptopia.co.nz/Home/Terms



You can view their terms of use and disclosure here:
https://www.cryptopia.co.nz/Home/Privacy
https://www.cryptopia.co.nz/Home/Terms
https://www.cryptopia.co.nz/Home/RiskStatement

New Zealand legislation can be viewed here.

Note: Cryptopia does not monitor this thread. Generally the only responses given here are from me or Lafu. Neither of us are employees of Cryptopia. Both of us volunteer our time in moderating the trollbox on Cryptopia.

https://www.cryptopia.co.nz/Home/Terms

Anyone using the Cryptopia services should read the terms of use , privacy policy and risk statement. It establishes the contractual relationship that you are making and lists the rules and laws by which both parties have to abide by.

"We're currently waiting for the information you've provided to be reviewed by one of our team members, unfortunately they're currently away."


And you are talking about quick support? Already more than a week I can not get into your account. The reasons have not been named. Terms of specific too. Don't you care about your reputation at all?

Never heard f any of the coins above  

Translating... The coins displaying an asterisk (*) are shitcoins

Currently in Delisting Status

We have a punch of new delistings please take a look if you are effected !

After conducting a thorough review,
it has been determined that the following coins no longer comply with our Listing Policy and as such, will be permanently delisted on the date provided.
Trade markets are now closed, and we recommend cancelling any open orders.
If you are currently holding a coin listed below, please withdraw any remaining balances to a compatible wallet at your earliest convenience.


PLEASE NOTE:
The coins displaying an asterisk (*) have broken blockchains or wallet that will not allow withdrawals.
This issue is not due to Cryptopia but caused by a problem with the underlying blockchain or wallet associated with that coin.
Please do NOT contact us about this issue as there is nothing we can do to assist.
Any queries or issues locating a compatible wallet or block explorer should be directed to the coin's developers.


Delisting Coins :

StarCredits , AltCoin , Weed , Prototanium , HoboNickels, HodlBucks , Opalcoin , DALECOIN , DA Power Play , Minex , Francs , PepeCoin , MegaX , ZSEcoin , GeertCoin , BenjiRolls , King93 , WarCoin , PolishCoin , Iquant Chain , Evotion* , CacheCoin , MotoCoin* , AthenianWarriorToken , DA$ , BeezerCoin* , UniCoin , OctoCoin* , Sterlingcoin , BipCoin , Evilcoin , Elements , ItiCoin , ArgusCoin , ACoin, GoldPieces* , CannaCoin , YobitCoin , Mustangcoin , GoldPressedLatinum , DonationCoin , PostCoin , Shrooms , PhilosopherStone , DonationCoin , TheChiefCoin , LookCoin , BirdCoin , AmigaCoin , BatCoin ,Royalties*, Sativacoin , VaderCorpCoin ,TigerCoin , CryptCoin , SpaceCoin . CoolInDarkCoin , WirelessCoin , Alexandrite , KushCoin , Prime-XI* , LemonCoin* , Selencoin , Catcoin , SquallCoin , MojoCoin , LADACoin , EcoBit , Swingcoin


We would like to reassure our users that Cryptopia only delists coins that could expose our users to risk,
if you have any questions regarding this please contact our Support Team.


More Info you can get here at our Support Page
Source:  https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=7373dae9dbf4af0052d2ef728a961972

When will my account be unlocked?
Why was it blocked at all?

27 is a huge amt... which alt will you be playing that with? Maybe i could join the ride?  cheers

You already got an reply on your Ticket !
And you have to wait for the support team to get back on this ticket for an answer  !

More i cant do for now !

4 days ago, a deposit in the equivalent of 27 BTC was made. A few hours later the account was blocked. And so far they have not given an adequate answer about the reasons for blocking. Requested confirmation of identity. I sent everything. The account has not been unblocked. Let's solve the problem here. Since the letters you do not respond.

helium mainnet is now running some weeks and your exchange where most guys hold the coins is not able to change wallet from offline to online. for what do you need that long time. thats the reason why i stop using your exchange long time ago. you need for everthing sooooo long. thats nowadays in crypto completly shit.

Yep, I noticed the new look this morning while going to do my routine with Cryptopia. The revamp is nicely done and give a better look in 2018 standard. (I like the homepage for example). Also, the site's performance is better for me, I mean the speed increased compared to before. (There is just the chart that can take longer to be displayed, often loading instantly but sometimes it takes ~1 minute)
A happy user still  

congrats! nice new look. really neat. looking forward to improved customer support. cheers.

CEO Update: Refreshed Site Announcement

1. UPGRADED SYSTEMS & INCREASED HEADCOUNT
 
Cryptopia has invested heavily this year in upgraded systems and infrastructure to improve our scalability after learning some lessons earlier this year when we experienced 950% growth from November 2017 through to January 2018. With over 2 million global users, we have increased our headcount by almost 400% this year and have moved into new offices that have been customised to suit our ever expanding team. I am also thrilled to welcome Raj Wadhera, our new Sales and Marketing Director, to Cryptopia. He joins at a pivotal time as we experience accelerated business growth. With his proven track record developing a world-class experience, he is a welcome addition to our talented team who are delivering high-performing and highly secure services to our users around the world. We are also recruiting for a number of new positions and welcome your applications.

2. CUSTOMER SERVICE IMPROVEMENTS
 
Throughout the last quarter, we have significantly improved our customer service standards and are moving closer to our goal of offering World Class Service. Our recent average response times are under 7 hours and our mean time to resolution is 2.5 days. We are still aiming to deliver a one-hour response rate and for 90% of tickets to be resolved within one business day. The 10% of new tickets we are unable to resolve within that time frame generally relate to issues for coins in maintenance and this is often outside of our control. Please see our Help Centre article about why coins need to go into maintenance for further information.

3. REFRESHED NEW LOOK & IMPROVED FEATURES
 
We have today rolled out a fresh new look that is the start of a whole host of changes that will deliver a faster and cleaner experience for our users. We would appreciate your feedback and encourage you to create a new support ticket. Please ensure you categorise the ticket as 'Exchange', subcategory 'Other' with the Subject of 'Design Feedback' and include the device and browser you are using as well as any screenshots to ensure our development team can review. There are many other new features and improvements planned for the last quarter of 2018 - stay tuned for further announcements.

Lastly, I would like to thank our loyal customers for their patronage throughout the ups and downs of the market in 2018. Cryptopia firmly believes that cryptocurrencies are the future of financial services. We look forward to the rise of cryptocurrencies and blockchain technology, with our customers at the core of all improvements and new products we launch.

This is from our CEO
Alan Booth

https://support.cryptopia.co.nz/csm?id=kb_article&sys_id=2911e5afdbf42f40d7e096888a961904