Topic: Cryptopia Cryptocurrency Platform Services and Development - page 203. (Read 173834 times)

Their customer support used to be great and fast.  Now I don't know what's going on.  They haven't responded to my support ticket for days.  I withdrew .28 bitcoins and it's unconfirmed.

Now it's a stuck payment.  I don't know if I will ever get my btc.

Due to continued unprecedented growth we are receiving support tickets faster than we can train new staff to deal with them.

In order for us to deal with your request as soon as possible:
DO NOT - Open multiple tickets for the same problem. This will not result in faster turnaround times.
DO NOT - Open a ticket about a particular coin deposit/withdrawal without first checking to see if the coin is in maintenance, or the coin network is currently experiencing heavy load. If so then do not submit a ticket until this is clear (your coins will likely arrive then).
DO NOT - Open a ticket for help with basic trading. If you require assistance relating to trading, please check the forums instead of raising a ticket, particularly this Getting Started guide.
DO NOT - Ask about Level 2 Verifications, we also have a backlog which we are working hard to clear. Please be patient and expect a delay of up to a week.
If none of this applies and you MUST open a ticket, then:
DO - Include all relevant details in your ticket: transaction ID, coin type, amount and date/time of transaction
DO - Be polite to staff, we will not put up with abuse towards staff, they are working extremely hard to clear the backlog of requests and we are training more as fast as we can find them.
DO - Expect a delay in us replying to your ticket, at the moment the wait time is around 5 days.

This is not relevant for withdrawals from exchanges. Poloniex has 10 times lower BTC withdrawal fee (0.0001 BTC) and nothing ever gets stuck. You can send multiple coins to multiple addresses with just one transaction, and that's what exchanges usually do. Here's a Polo's address, you can see how their transactions look like:
https://blockchain.info/address/17A16QmavnUfCW11DAApiJxp7ARnxN5pGX

When multiple users pay 0.0001 BTC each, the total tx fee is more than enough to get the tx through fast. Nothing prevents Cryptopia from doing the same thing, they are smaller than Polo, but could still easily do 0.0002-0.0003 fee if they wanted to.

Bitcoin transactions are too expensive. I tend to use DOGE for transfers now.

I'd love to see the txid of where Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee.
I've had a look at my txs and the fee paid is nothing like that.

12 days, no monero, no ticket answers...

This is not relevant for withdrawals from exchanges. Poloniex has 10 times lower BTC withdrawal fee (0.0001 BTC) and nothing ever gets stuck. You can send multiple coins to multiple addresses with just one transaction, and that's what exchanges usually do. Here's a Polo's address, you can see how their transactions look like:
https://blockchain.info/address/17A16QmavnUfCW11DAApiJxp7ARnxN5pGX

When multiple users pay 0.0001 BTC each, the total tx fee is more than enough to get the tx through fast. Nothing prevents Cryptopia from doing the same thing, they are smaller than Polo, but could still easily do 0.0002-0.0003 fee if they wanted to.

How long the verification take? No one from support here?

If you set your fee too low when depositing bitcoin to your wallet it could be that your transaction will be delayed or stuck.

If the tx fee is too low it will either:

1) Take a long time for your deposit to be confirmed.

OR

2) Be returned to your wallet after 72 hours (in some rare cases after 2 weeks)

Bitcoin fee estimator  https://estimatefee.com/

Bitcoin fee prediction https://bitcoinfees.earn.com/

Bitcoin transactions are too expensive. I tend to use DOGE for transfers now.

Why does Cryptopia not put account holders who can't get into their accounts at the top of the fix list. One thing is apparent for sure, Cryptopia has no sympathy for it's customers losing money. You guys pop off with "be patient".... that's a ridiculous request to make to a customer that has entrusted you with their monetary assets that they have no access to whatsoever. And all the while these assets values are in fluid motion. Crazy. Just crazy.

Thats pretty naive, they do it to earn money. To stop micro withdrawals you just have to raise mininum withdrawal amount.

Transaction cost of 17 USD is good news for sure.

Maybe they do to avoid a lot of smaller transactions that would inevitably choke the network and nobody likes a choked network like the one we experience when btc take a lot for a confirmation.

By the way I just noticed that they went back to the 0.001 BTC withdraw fee after being at 0.002 BTC for some time, that is defintely a good news.

Cryptopia charges 0.008 BCH as a withdrawal fee only to send transaction with 0.00000230 BCH fee. This says a lot about exchange.

Cryptopia has $60,000,000 million daily volume. That is a tremendous growth. Imagine the potential of smaller exchanges that carry user/token incentives (like COSS.IO).