Topic: Cryptopia Cryptocurrency Platform Services and Development - page 205. (Read 174444 times)

How long Cryptopia needs to activite verification 2 ? I send all pictures to them.

Thanks for the tip, unfortunately it did not work for me but what did work was to select the LTC or Dodge market first then select XRY and this worked, what I was doing before (wrong) was to select the BTC market for XYR then select the LTC market.

This is exactly the type of abuse that their support staff has had to endure. We are not even staff there. Lafu cannot answer or have access to support tickets he is only an unpaid volunteer Chat Moderator like myself. We are passionate about Crypto so we dedicate some of our free time to help new users navigate the site and solve minor issues.

Rather than criticizing us you could use your expert knowledge to help new users in a similar way.

A lot of the coins that are lost are because inexperienced users are sending BTC to BCH addresses. ETC to ETH etc. They are sending ETH contracts while the wallet clearly states that it doesn't support contracts. They are failing to use reference ids for coins that require them. It all takes a lot of staff time to solve these user errors. Not any support staff can do that - a lot of it requires specialized knowledge.

A lot of exchanges won't even retrieve coins in such circumstances. Cryptopia does - but have a backlog. Even your favourite exchange Bittrex specifically states that cross chain recoveries is done in their own undetermined timeframe and carries a..wait for it.. 0.1BTC fee !

Developers are failing to notify the exchange of mandatory updates until after the event and wallet are unable to cope with the amount of transactions that they have to process. (Wallets designed and provided by the coin developers)  This causes unexpected down times



At least you are consistent in hating exchanges.

The forums on there are not checked by Cryptopia they are only used by the users helping other users.

Occasionally an admin checks when something is flagged as inappropriate. The only way to resolve an issue is through a support ticket.

Unfortunately people post their problems on here and on there and never delete them once they are resolved. It is also impossible to check the accuracy of any of the issues.

The forums are still a bit of a dinosaur from when Cryptopia only had a few part time employees. They have grown a lot since then.

Dear cryptopia
I made a xmr withdrawal number:
1369068
on 9th december, the txid given to me is:
e1cc5f1833b0b796a4a48ef71eaed8d2186887f0a47dbc65d2e4de23cf8cbe9b
and it is not in blockchain. The status is complete.
I opened a ticket 10 days ago #67522 and still no reply.
I made a couple of posts on the cryptopia forums, and puted one here, no answers only silence, ignoring...

reserved

You can contact them via support email: support at cryptopia.co.nz  (replace the at)

I have the same problem and to fix it I clear my cache history (settings browser data). Works every time.

Cryptopia are closing subsatoshi market (no BTC trading) for Royalties (XYR) but the LTC and DOGE markets remain open for XRP, but I can't get the LTC or Doge "Buy Orders" to show up, it's stuck on "loading" Sell Orders are OK and other coins work OK, so is it Cryptopia at fault or something up with my PC setup ?

What is going on?

Growing

Pains

Good luck with that, having the same issue since more than a month, they managed to reset 2FA but the temporary PIN code to login never arrived, trying to send them a support ticket gives me a Error 500 since 4 days ...

I had the problem going on about 1 & 1/2 weeks.  Finally, they changed it to a different method of confirmation and it worked for a while now.  You have to wait until support gets to you, unfortunately.

I cant login becouse i am not receivng authentificantion code on my email
I didnt receive any automating confirmation on my ticket to support

Solved!
Thanks

Strange because the explorer say Transaction Complet  and on your Wallet



Regards Lafu

Hi.

Withdraw 0.019 from my cryptopia account to my blockchain wallet.
Cryptopia showing complete in my withdraw page but nothing coming to my account.
Txid coul'nt find on explorer

b48c9323271884c368aed3ffb9131c334869a061c51ab5a5470d73d77c250742

and no incoming transaction on my address

1GfbRhVEUfxR4qHKnY2eGkg593nV2VERy8

Other with this problem???

any body , can you withdraw your Eth from Cryptopia into your wallet?
I need ETH now, but my coins sleep well on HitBTC ... and till now, I cant withdraw my ETH from HitBTC

During the transaction, the deposit was available, the wallet was closed for maintenance later. I contacted support, but there is no result yet.

Good news for those that had GBYTE withdrawal issues. My withdrawals marked earlier as 'completed' (but never received) are now back in the Cryptopia overview of balances. So my coins area back. Withdrawal is not available yet; they are looking into this.