So guys, lets say hypothetically I want to move nearly 8M DGB from the exchange that they are currently on and lets say that when I attempt this, it fails because the transaction is too large. In fact it turns out that even a transaction as low as 100K DGB is too large but I did manage to pull a small amount close to 33K DGB off. I'm starting to feel a bit boxed in, 100K too big 24.9K too small?
The exchange support report the reason for this is that;
"The issues with the DGB are due to wallet fragmentation on it. There are too many small inputs in the wallet currently and it simply cannot combine them into a single transaction with 512kb in size. You can try smaller amounts - 100-200K usually go through without a hickup. We have no intention of holding your coins in any way - this issue is common to all the ctrypto currencies, as there is a working mechanism to make smaller inputs out of larger ones, but no working mechanism to reverse the process. We apologize for any inconveniences. "
Surely you don't expect me to make a few hundred 2FA transactions to retrieve my funds I ask.
not at all they say, this is what they said;
"Your best bet would be to sell the DGBs off for other currency, such as BTC for example and withdraw them - that is if you need the coins right away. Other option is to try once in a while. There is a very small turnover in the DGB wallet, which causes it to be fragmented. But when someone makes a big deposit - that usually solves the problem. Really this is an issue with all the coins in essence - it just does not happen much on the more popular ones because transactions go in and out all the time and keep the inputs refreshed."
What do you think about this guys?
The exchange support report the reason for this is that;
"The issues with the DGB are due to wallet fragmentation on it. There are too many small inputs in the wallet currently and it simply cannot combine them into a single transaction with 512kb in size. You can try smaller amounts - 100-200K usually go through without a hickup. We have no intention of holding your coins in any way - this issue is common to all the ctrypto currencies, as there is a working mechanism to make smaller inputs out of larger ones, but no working mechanism to reverse the process. We apologize for any inconveniences. "
Surely you don't expect me to make a few hundred 2FA transactions to retrieve my funds I ask.
not at all they say, this is what they said;
"Your best bet would be to sell the DGBs off for other currency, such as BTC for example and withdraw them - that is if you need the coins right away. Other option is to try once in a while. There is a very small turnover in the DGB wallet, which causes it to be fragmented. But when someone makes a big deposit - that usually solves the problem. Really this is an issue with all the coins in essence - it just does not happen much on the more popular ones because transactions go in and out all the time and keep the inputs refreshed."
What do you think about this guys?
The exchange should do transactions to consolidate the coins so you can withdrawal in one transaction. I find their response to you to be unacceptable.
