Topic: Does even freezing a customer's account curb irresponsible gambling? - page 14. (Read 2748 times)

The casino doesn't have that right or any obligation to freeze your account for irresponsibly gambling. What is even term as irresponsible? Because you lost? It's not fair, I will not use such kind of casino because what if the losses were from your own mistakes? I have I many questions but I think this is why we need to always read the terms and conditions of casino when making a new account, for them to do such, they must have indicated it in their terms and conditions but because we don't care to read them, we accept it without even knowing the things we accept.

The gambling platforms I used all have suspend accounts but it has to be done by you and the moment you activated the "suspend account", they will ask you to confirm from your email and once that is done, they will not activate your account again until that time has elapsed. Should you change your mind later, they will not open the account because they think you are addicted, the first condition will remain which is suspended until that period has elapsed which is good for gambling addicts.

It's purely business, that's their mentality, and they don't care if you are losing money because that is the success of their business. If you are losing, the assumption is you are fine because in the first place, when you gamble you agree with the terms and you are matured enough to understand that losing is part of gambling.. If gambling site would freeze to prevent further losses, what would happen if the casino keeps winning, are they gonna freeze it too or just allow them to continue winning, because if they choose to allow it, then they are not operating a business, but they are running a charity.


Not only a gambler could create another account but he could choose to play on other gambling sites... Remember that the gambling industry is wide, gamblers could choose in any gambling sites he wants to play with his money.

Technically the casino doesn't have that legal right to freeze a gambler's account as a result of successive or frequent funding if the account except the user has done anything that violates their ToS of the casino. On the other hand, the casino will be glad that someone is losing money to them and still funding more to lose it in no time, it's therefore in their profit.

But to answer your question, freezing of a gamblers' account doesn't guarantee the curbing of irresponsible gambling. In most cases the gambler will go for the available option of opening a new account to use for his gambling immediately instead of waiting for when his account will be unfrozen. In fact such actions without the gamblers knowledge and permission has the tendency to make the gambler to end up with multiple accounts which will likely aggravate his irrespective gambling.

Hmm. That's a difficult question and might depend on our financial capability. I might get furious especially if I have the money and don't really care if I lose more, that will be good for their business so I was not supposed to be locked out. The next thing I might do is register to a different casino but I will still feel bad because on that previous gambling site, I might get the RTP anytime after sacrificing a lot of money. I mean, it's starting all over again if you register for a new one which means feeding them money too without the RTP coming out anytime soon.

Anyway, this is where the terms and conditions will come in. We cannot fight back to customer support if it is written there, we cannot do anything about it but only abide by their rules and just switch to a new gambling site if we want to continue.
There are online casinos that have features for gambling responsibly. Stake.com has that but I have not tried it yet.
They also have one feature where we can set our gambling limits but I didn't try it too. I don't want to have any trouble in the future if I am going far from my betting habit. Not that I think it will happen.

If it's our fault for mistakenly switching on these features then I think we can do nothing about it. There was once a member who created a thread about limits and responsible gambling options, but I cannot find it anymore. His experience might be helpful on this thread.

Yes, its totally the opposite on which it would really be that understandable that you would really be the ones who would really be that be liked by the casino. They do love losers and hate up winners.
Therefore, it would be that most unlikely that you would really be stopped by the casino, they do love for people to bust up their capital in the end of the day and wont really be having or in concern
about their customers life when it comes to money. This is why it would really be that best that you should really be that mindful as a gambler on having those limitation.

On the time that casino would really be having those lock ups, then it would be normal that you would be having that kind of reaction on which you would be having those impressions that you might been scammed by the house. On the time that you would be getting those alerts then for sure you would really be having those argumentations on which it would really be that best that you should
give out those explaination and for sure they would really be able to giving it back.

The undeniable fact is everyone is not the same which prevents this question from having a direct YES or NO answer. Freezing the gambling account of "Mr bob" may make him realize that he had made wrong moves and was involved in an unhealthy gambling practice.therefoe making him amend his ways.
However if same action is taken on "Mr John's gambling account, he could actually get angry an retaliate by staking even more instead of following suit like Mr bob did.
Gambling requires the ability to make the right decisions instead of acting based on emotional rush.

An addict doesn't see the way he gambles as irresponsible because his thinking is already affected. It will be difficult for him to accept the sanction in good faith. Secondly, do you think an addict can stay for weeks without gambling? It is not possible. The anger will span from the fact that he still has money in his bet account to gamble and so freezing the account for weeks to him is a denial of the money and this can amount to anger. This feeling is likened to the feeling you get when a bank holds your money for some weeks due to a failed transaction.

There are so many casinos and it is even difficult for an addict to own only one casino account so he can easily focus on gambling with other accounts immediately without bothering about anything except his money in the freeze account.

The more often you make deposits, the more the casino will like you, they will not block or freeze your account at all. However, if you make too many withdrawals then your account will most likely be frozen or you will be banned from playing at that casino again.

So the casino won't care how much money you spend at their casino, they won't care about your addiction, but if you withdraw a lot of money from them then they will care and put a mark on your account. Casinos are businesses and not charities or social foundations that care about your problems and finances

This is the first time I have heard of a casino freezing people's accounts because they gambled a lot and lost, is something like this even possible? I can't imagine some casino doing this...

If something like this exists, I doubt that it can cause people to gamble less, what's more, I think something like this is counterproductive. Someone (me for sure) would be very annoyed by this, I would certainly change the site and gamble maybe even crazier in another place.

Well, I doubt that some casinos are doing this! First, it's difficult to know how someone gambles, and how much money he spends on gambling, without touching someone's privacy too much. And second, even if they think that someone is really responsible they can inform him about those suspicions, just freezing someone's account is bad and rude. If there is a casino like this, their policy is very bad!

Freezing a customers account doesn't not cub irresponsible gambling, but this I would say, largely depends on the gambler him or her self, that is, the type of person he or she is.
Some gamblers are the types who get furious easily, and this is one of their natural threats, for such  gamblers, it's very easy for them to get furious, bash the casino's customer care for what is not their fault, logout of that casino and then register or login on another casino, deposit and continue their gambling.

While there are some other gamblers who such an action would draw them back to order, make them pause and think and realize that they have done something wrong and try to not repeat same thing again.

Overall, freezing a customer's account does not cub irresponsible gambling  in general, but it's still a good measure any casino would take to bring their misbehaving customer back to their right senses.

First and foremost, I doubt that gambling platforms would implement this kind of idea. Additionally, how can they say also that a person has been gambling "irresponsibly" by relying only on the deposit history?

Gambling establishments are businesses. This means that their goal and aim here is to accumulate profit. Any implementation or activity that may hinder their business model is against their mandate and goal in the first place.

While there may be gambling casinos/platforms that have some sort of instrument or sign that may warn a user about their expenditures, I really do believe that restricting another one's account and preventing them from gambling further would not be carried out by these establishments.

Yes, maybe I will feel angry, swear and not be able to accept the casino treatment. But if I feel that what I did was a form of irresponsible gambling according to the casino, I will accept it and admit that the mistake was mine and I will not repeat it, even in any casino. However, we must admit it was our mistake and say we will never do it again. Maybe freezing customer accounts can curb irresponsible gambling but if it's an online casino, I'm not sure it can stop the people who do it from coming back to that casino. They can even gamble at other casinos that are not too strict in monitoring their customers because such people already have problems in their minds. The person should have felt that he had made a mistake by gambling irresponsibly and depositing money consecutively, which made the casino suspicious.

I will like to see such response from a online casino customer service because it sounds too good to be true, casinos will rather allow you to keep gambling and keep losing everything, it's good for their business, trying to make you stop or control your desire for gambling is like telling people not to gamble, it's clear that they will start making less money.

The only way this idea makes sense is if the gambler is the blocking himself off the casino for a while and later decide to reopen the account, maybe after getting control of themselves again.

Even if your own way is possible, it won't help the gambler to limit his irresponsible gambling because to them they are doing what's needed to be done, you can't force someone to stop their addicting gambling behaviour, it's only the gambler that can stop themselves, they can abandon a casino if they are blocked and open another.

I know this is a hypothetical question because casino won't have to stop you from gambling the way you are because it is your money and in fact they won't you to gamble more and your chances of winning is limited.

However, for the response to such action, I think it depends on the person involved. An irate person will get angry about that and an addict also will not find it funny but someone who is a moderate gambler will not be abusive but will look inward to himself and make his amendment to his gambling activities.

The type of concern from the casino. I honestly don't think that there's such casino that exist. Casinos normally just implement their TOS and there has been no TOS that a gambler's account will be frozen once they are found irresponsibly gambling. In fact, I believe that casinos love that, they don't use feelings so they are not guilty. There's a saying that casinos love losers but hate winners, I think that's just the basic principle they follow, nothing else.

Freezing of account would only happen if we violate the TOS, or if the initiative is coming from us like we want to self exclude ourselves for a certain amount of time, and that is using the casino feature embedded in our account.

There is always a chance for someone to continue gambling, even though their account has been frozen on one of the casino platforms they visit most often. Because he can still register on other casino platforms, and even though all casino platforms prohibit him from registering and betting on them, there are still illegal casino platforms that he can still visit.

And talking about responsible gambling, it must be done from within oneself, and if the person does not have the determination and strong commitment to a responsible gambling activity, then whatever form of support and effort is made will be useless and will not never changed his impulsive gambling behavior. For responsible gambling, individual awareness is needed, because whether gambling is good or not depends on who plays it.

Freezing a customer’s account will only be a temporary impediment. There’s endless options if they want to continue gambling. Losing access to your funds would make any rational person think twice about their choices, but some people get too caught up in emotion to consider the consequences.

Casinos can only do so much. Ultimately, irresponsible gambling can only be fixed if the person has the mental fortitude to control their behavior.

I think it's quite ridiculous that a casino company will freeze your account because they feel or knows that you are gambling irresponsible, this people are actually looking for money and you are one of their top customer due to addiction, and you think they will stop you? The only thing that would make them take such an action is if you broke their rules.

And talking about if the addictive person involve would stop? No, because an addictive person sees gambling as a thing they can't do without, so I believe they will definitely open a new account, just to keep on gambling wether dy are winning or not.

In my opinion, it doesn`t solve any problem because the gambler will immediately create another account and even discourage friends from creating an account with that casino telling them his experience and thereby demarketing the casino but it would only be effective if when your account is frozen it hinders you from opening accounts with other casinos then such a gambler will be careful next time not to face such sanction. For example, once a debtor has been blacklisted it hinders the person from accessing a loan from other loan sharks or financial institutions. This should be the same with frozen a bet account. Except this way, it cannot help an addicted gambler. But then, betting companies are capitalist so since they benefit from a gambler than even gamble more they will never freeze the account because it is in their interest. Some betting companies have been accused of closing the betting accounts of people who won big. So, they only froze accounts of people who have big winnings and not people who fund recklessness.

I would like the see casinos act in this manner because it will assist in stopping gambling addiction. Sadly casinos are profit-making organisations so they will always want bettors to keep betting. If a casino freezes my account because of suspected over-gambling, I won't be angry or consider opening another account. Waiting for three weeks will be my best option because it is clear that the casino cares about my well-being. I will be loyal to such casinos because they care about customers.    


Indeed, it might not stop the gambler from gambling because the process of opening another account is easy. However, some gamblers might decide to wait until the suspension elapses if they are used or loyal to the casino. I have played in some casinos but I am attracted to few because of their quality service. There are some casinos I will never use because of the bad experiences I had, so I might consider waiting for three weeks.