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Topic: Does even freezing a customer's account curb irresponsible gambling? - page 8. (Read 1914 times)

sr. member
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
This is the first time I have heard something like this. From what I know, an online casino cannot freeze someone's account simply because they gamble irresponsibly. The casino profits from each player's gambling activity, so the more they play, the better it is for the casino. The most common reason for an account to be frozen is due to suspicious activity or a violation of the casino's terms and conditions.
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An addict doesn't see the way he gambles as irresponsible because his thinking is already affected. It will be difficult for him to accept the sanction in good faith. Secondly, do you think an addict can stay for weeks without gambling? It is not possible. The anger will span from the fact that he still has money in his bet account to gamble and so freezing the account for weeks to him is a denial of the money and this can amount to anger. This feeling is likened to the feeling you get when a bank holds your money for some weeks due to a failed transaction.

There are so many casinos and it is even difficult for an addict to own only one casino account so he can easily focus on gambling with other accounts immediately without bothering about anything except his money in the freeze account.
Yes, that's true because a gambling addict will not see or realize that he has a gambling addiction. He just felt that they were still fine in gambling and there were no problems at all. But people who are around him and have seen many changes in his behavior will say that he is addicted to gambling and must be cured before it is too late. A gambling addict will not be able to stand it if they go weeks without gambling. They may become stressed and frustrated or even hopeless when they can't gamble, especially if they run out of all their money, and they will start thinking about how to get money. And that's when many ideas will emerge to get money, including theft or robbery. They are desperate because they don't have the money to fulfill their desire to gamble.

An addict is very likely to have more than one account, especially if he often gambles at online casinos. He will realize that one casino will never be enough to satisfy his desire to gamble so he will register himself at many casinos and make a long list of casinos that he will use for gambling.
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Yes, this might help irresponsible gamblers a little, but if the gambler doesn't get angry and instead registers at another casino because currently there are so many gambling sites that a person can register more than one account so if the casino freezes his account he can still gamble. on other sites so I think freezing a user's account is just as useless for gamblers who have no desire to be responsible gamblers and have difficulty stopping their gambling.

However, in my opinion, it is impossible for the casino to freeze its user's account just because they see the user continuing to gamble and continue to make deposits because I think the casino would definitely be happy if they saw their users continue to gamble, whether they are addicted or not, they don't want to know because that's what they want continuously. Continuous gambling certainly makes the casino make more and more profits.
sr. member
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I mean even if you do gamble irresponsibly or something like that they dont really have the right to freeze someone's account to be honest because it is just your own money. Most of the casino and gambling websites probably like you to gamble irresponsibly because that is where they are going to earn since they are expecting you to lose money for sure if you are just gambling really frequently so I just dont get it, I guess they actually just wanted to freeze your account but then you appeal to them so they make some kind of expose for what they did.

This just means that at any moment you could lose your account on that gambling website since it's still a custodial thing you dont really have control over your money if it is on the website and even if you win there is no guarantee that you could withdraw that money, I know some cases where after they win a huge amount of money, which is a legitimate win or probably a bug in the system they win a huge amount but accidentally and then they freeze the account and banned him so easily because its a bug as they say, with just a quick one they banned the account and the owner cant open it anymore. That could happen for most of us on some gambling websites so its better to avoid gambling websites that have some of the cases, better to stick with the legitimate and trusted websites already here in the forum.

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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting.
If the casino has this on their term of service then there's nothing you can do you sign up for this, the casino has their parameters on why they freeze your account, so you have no choice, complaining will do you no good, so you have the option to play on other casinos, many players have account on many casinos so in case this things happen they always have the option to continue playing.

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Does even freezing a customer's account curb irresponsible gambling or betting addiction?
No, it will not, gamblers always have a way to continue gambling, and many of them know that this could happen so they have alternative casinos to play, gamblers will play if they want to play as long as they have the time and the money, its not the casinos' rules that will make them stop to gamble, even if you ban them.
legendary
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I think this question is based on assumption because it's impossible for a casino management to take notice of a particular customer who is addicted to gambling with them company besides they actually want people to keep gambling and losing so they keep making more money. On the other hand, it will be very interesting to have such casino who's very concerned about the well being of their customers to the extend of knowing when to freeze them account if they find out about some customers that are becoming addicted i hope to come across such casino company soon.

I really didn't like them doing something like that , because first of all they shouldn't do that Under assumptions, yes, it seems to me that they are people who can be called Responsible , but I spend my money however I want , they Shouldn't do something like that because Basically if I want to do everything just from dumb deposits they Should let me do it , not only would I feel furious, but I would publish it on all the networks until everyone in the community sees it, because that should not be done, it is something that if I have my money, I can spend it however I want, neither a caisno nor Andie has to tell me how things should be, much less like this when I'm trying to have fun obviously things when things get like that, if they have a Thread Ann I would go also in the thread , and not Only would I have them unblock me quickly but I Would look for many people to raise their voice and be able to unban me and Never go to that casino and I would not Recommend it under any scheme because a casino can do something like that if As a client, I ask for it, as a Precautionary Measure, but only if I would ask for it, but not that a casino Assumes that I am an addict and that they leave my money Withheld , that is the worst thing they can do and it would be Reportable.

why do I say this ? because there are many times that We are in a casino and we need and we have the need to play, to cat, and we ourselves must Manage our money, because it is in Crypto  , if we do not let you do this type of things not only a Casino will control us but that any person will control our money, and then it would be an alternative system of the traditional economy where the cais would not behave like Governments , that is, it is not Enough for them to have the KYC  , but Apart from all that without the use of VPN they come to get Involved and freeze Funds , I Would really be Very offended and I would be Able to look for all my friends in the whole world just to have them give him the worst of publicity until they unfreeze my money, because a casino is not a government Nor is it a dictatorial System.
sr. member
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
This is unlikely to ever happen. No casinos would ever freeze an account because of this reason. I believe this topic is related to a scam accusation thread where the user got his account ban because his girlfriend accessed his account and requested that the casino ban him from gambling. The point is, the casino would need your express permission before they can ban your account on such grounds.

Yes it's true, the casino will not close its profit source voluntarily (users), but we need to notify them via live support or email for the casino to close our account. I have a friend who is quite addicted to gambling and he closed his account of his own accord, after a long time he asked user service to reopen his account and apparently he got a small bonus for that. It happened at our local casino
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they do so based on two reason from the best of my understanding -
  • They can help the customer to block themselves if the customer who suspects that they are getting addicted to gambling gives their support the permission to go ahead and do so.
  • They can also block the customers account which is one of the ways they comply with anti-money laundering act. However, in this scenario, it happens when there is more money coming into the gambler's account while there is no sign of gambling activities.
  • Banks, not the casinos this time, can freeze the account of the gambler if they see large amounts of money leave the account of the individual.


- https://www.rivalry.com/responsible-gambling
- https://www.lexology.com/library/detail.aspx?g=9bf2ce45-df05-4c3b-a932-3f07fcf1f111
- https://community.gamcare.org.uk/forum/debates-and-discussions/a-word-of-warning-with-gambling-and-banks/
Maybe that happens in fiat casinos, but it doesn't happen in crypto casinos. In crypto casinos, the casino blocks customer accounts if the casino suspects suspicious activity, such as cheating the casino. However, if the customer uses big money for deposit or withdrawal, the casino will ask the customer to do KYC. The casino will approve and verify his account if the customer is completely clean. And customers can continue gambling with big money. But casinos can indeed help customers who feel they have become addicted to gambling to block their accounts by providing a self-exclusion feature. Or customers can ask the casino to block their account because they feel they are addicted to gambling.

Banks also will not immediately freeze a gambler's account if a large amount of money leaves the gambler's account. They will call their customers to ask for an explanation about how their money was used. If the customer cannot explain the use of his money, the bank may block his account. Maybe that's the scenario, but I'm not sure because I've never experienced a case of account blocking due to the use of large amounts of money.
legendary
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
This is legislation in some countries where casino providers have to limit user accounts in order to stay legal and not get blocked.
I think this legislation works because many people are not aware of how to bypass it either by finding ways to unlock "blocked" online casinos and/or because access to offline illegal gambling sees very strict enforcement in some countries.

Also governments that want to implement meaningful limits have the resources to do so because they know how much money each person makes at minimum. And let's be realistic, nobody declares more income than they have. So in cooperation with casinos they can know when someone deposits too much in a casino for their tax bracket.

But the fact that this legislation works doesn't mean that it's based on a good mindset. If they wanted to limit gambling they could have tried to provide more access to psychological support and outreach programs other than these overreaching programs. Lately actually addictions are on the rise and reduced support for public health care surely plays a role.
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
This is unlikely to ever happen. No casinos would ever freeze an account because of this reason. I believe this topic is related to a scam accusation thread where the user got his account ban because his girlfriend accessed his account and requested that the casino ban him from gambling. The point is, the casino would need your express permission before they can ban your account on such grounds.
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I think this question is based on assumption because it's impossible for a casino management to take notice of a particular customer who is addicted to gambling with them company besides they actually want people to keep gambling and losing so they keep making more money. On the other hand, it will be very interesting to have such casino who's very concerned about the well being of their customers to the extend of knowing when to freeze them account if they find out about some customers that are becoming addicted i hope to come across such casino company soon.
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This does not in any way help an addicted gambler, an addicted gambler can decide to abandon such account and make use of another name to open another account and fund it to continue his gamble pending when the gambling firm will freeze his funds for him to continue with that account, I must be sincere to you, it is very difficult to stop addicted gamble from gambling excessively, unless such person is no more living or he or she decided to stop, it is even very difficult for such to happen, gambling site can not freeze your fund for gambling irresponsibly that's not possible, don't forget that the possible for that establishing if profit and how will they even know that you are gambling irresponsibly, so this is not obtainable anywhere.
legendary
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No.
They are palliatives that do not resolve the underlying problem, many here return and return to the problem of addiction with different nuances, I believe that in reality they do not find a topic for discussion beyond the fact that gambling is bad and you will become addicted.

Addiction has nothing to do with freezing accounts or logging into Casino after Casino, it is an illness that requires professional attention, if you know someone or suffer from it, pay a consultation with a professional or go to a retirement home for addicts. .

An addict is not going to get solutions in a specialized betting forum.
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There is no relationship between gambling addicts and casinos, in fact casinos like to see gambling addicts who continuously deposit their money, it is an advantage for the casino, if they freeze it they are reducing their profits, unless they find violations they will freeze it because it is detrimental they
If that site really cares then it’s fine for them to lose some profit because they can still get big money from you if you will remain responsible in the long run. Though, my concern here is that the site should inform the gambler ahead of time and make sure that the funds on their account can still be withdraw since this can create panic to the gamblers and they might think that the site is scam for freezing their money or account.
Its unlikely of them for which they would really be showing up some concern into their customers or players on which they wont really be that giving off that kind of thing on which
the more losses that they would be having the more money that they are making and this indeed fact the reality.It is really just that there people cant really just that make those
kind of realizations that gambling houses or businesses wont really be showing that kind of concern. If ever they would be making those lock ups and having those kind of reasoning
then its quite shady unless if they would really be giving it back to the user then it would be fine but it would be always best that they should be giving some announcement or alerts in regarding into that
excessive deposit.
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i don't know if the OP experienced such situation or just stating a hypothetical scenario. because i never heard a casino freezing their customer's account owed to excessive gambling. they actually like the idea that their player is spending money as much as they can. and that is true, they only freeze acct if the player violated one of their terms and not because the gambler is depositing money successively.

Yes you are correct. This is just a hypothetical scenario. I think I need to get it right.
Casinos do not have any reason to freeze the account of customers. But they do so based on two reason from the best of my understanding -
  • They can help the customer to block themselves if the customer who suspects that they are getting addicted to gambling gives their support the permission to go ahead and do so.
  • They can also block the customers account which is one of the ways they comply with anti-money laundering act. However, in this scenario, it happens when there is more money coming into the gambler's account while there is no sign of gambling activities.
  • Banks, not the casinos this time, can freeze the account of the gambler if they see large amounts of money leave the account of the individual.


- https://www.rivalry.com/responsible-gambling
- https://www.lexology.com/library/detail.aspx?g=9bf2ce45-df05-4c3b-a932-3f07fcf1f111
- https://community.gamcare.org.uk/forum/debates-and-discussions/a-word-of-warning-with-gambling-and-banks/
sr. member
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There will be reputable casinos who have as their policy the enforcement of responsible gambling. They may not be so rampant but there are. The topic would have been more self explanatory if the OP had listed a few of those casinos that can freeze their customers account on suspicion that they are gambling recklessly.

Casinos that do that are responsible casinos. Because even though the goal is to make money but making money off of the right way and not off of so gambler's silly mistake is no fun. For those who say that the casinos are there to make profit, I want to tell you that neither would they run at a loss if they freeze the account of some gambler who is already showing symptoms of gambling addiction.
Which are those reputable casinos you're mentioning that enforce responsible gambling? Your statement implies that there are, but fail to state which ones they are; it would be useful if you actually mentioned some of them, because I highly doubt that there are any casinos that care whether you're responsible with your money or not. There's no right or wrong way to make money as a casino, when you sign-up on a when you accept their TOS and the possibility of you losing money, you're responsible for your own actions.
I agree. Casinos whether it is online or landbased are simply businesses which would more likely mind getting profit from gamblers than being too concerned of them. I saw some advertisements with certain platforms displaying infographics which points out gambling responsibly however as a user myself, I am not giving that much of attention into it. But mostly, they're not having that much of warnings for their player.

But with the question itself I guess it would only be a buffer to the gambler on his gambling patterns however, a gambler could still find his way with other platforms if he's too eager, as others have said already. But irresponsibility indeed are in many forms. It could be with betting amounts or the time spent whenever he's gambling. But still, such instance won't create that much of an impact with one's gambling habits given that there are alternative ways to do so.
sr. member
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There is no relationship between gambling addicts and casinos, in fact casinos like to see gambling addicts who continuously deposit their money, it is an advantage for the casino, if they freeze it they are reducing their profits, unless they find violations they will freeze it because it is detrimental they
If that site really cares then it’s fine for them to lose some profit because they can still get big money from you if you will remain responsible in the long run. Though, my concern here is that the site should inform the gambler ahead of time and make sure that the funds on their account can still be withdraw since this can create panic to the gamblers and they might think that the site is scam for freezing their money or account.
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your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order,

Casinos can't freeze an account for such reason and rationally it doesn't make sense, its user's responsibility to handle his money, and casinos provide features to exclude themselves if they feel they are over betting and it even exists because of the regulations or casinos would love people who lose their money to them because that is how they can make money for them.

And I really wonder how a casino can decide a person is spending more money than he do.

This thread doesn't even make sense to me.

That makes sense.
If you are gambling irresponsibly, casinos will not mind whatever you do. If you lose a thousand per minute, they just let you be and will even like that you gamble that way. Never heard of casinos freezing your account all because of that.

There is no way they will freeze your account for gambling away your money, but they may freeze it if you are winning a huge amount and try to withdraw them all. They will sort of ask for so many requirements other than government documents but probably source off funds as well.

Well, that is the reality and that is what we agreed to while registering on a casino. And I am sure 90% of such accusation against the casino's were user's fault and they violated something that goes against their terms will lead to face the consequences like void the bet completely or undergo AML procedure as mentioned.
legendary
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

Good luck finding such casino  Grin.They will never limit any account which is losing money in succession as long as that means that this behavior is making money to them,even if it was me in the management of the casino I would not care much because I would assume the person has read the terms and conditions and also knows the odds are against them.Even such casino existed and this becomes mainstream still this does not resolve the irresponsible gambling or gambling addiction as even if the account is freeze of such person he will just move to another casino,so it won't work.
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
This is a serious case and for the casino team to freeze the account of there customer because of recklessness in gambling is a good decision although that might not stop the obsessed gambler from using another casino. For me, I think the casino is trying to respect the user's gambling activities which was too fast and can become worse in less than no time.
 This is one of the things many casinos face because taking such decision do make there user to leave and go try another casino to get there urge satisfied. The freezing of the account is not for any reason than to help the addicted gambler to stay fit and check the way they gamble. This a fight to stop reckless gambling.
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