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Topic: Does even freezing a customer's account curb irresponsible gambling? - page 3. (Read 1914 times)

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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
I have not seen a situation whereby a gambling website brought down account of people that is patronising their brand I've not seen that before but I know that what you are saying is based on assumption such cannot happen because what gambling websites especially casinos need mostly is traffic and you gumbling in the website does normally that you cannot face all disobeyed their rules and regulation so that is one of the things are you supposed to understand towards gambling, another thing is that gambling is all about your own strategies and if you apply your strategies very well without manipulating the system I don't think that the team of that gambling website can bring down your account so they all can only send you a warning message if you are committing crime with the account Before they can send you such warning you see it right now
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And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
From my experience so far I have seen a casino or gambling site implement this or have to do that with intense purpose, like I have always known they can only restricts someone account if they noticed irregularities like unusual login, constant withdrawal or resetting a password and change of location. All these can make a casino site suspect and restricts account and maybe sometimes they may asked additional kyc to prove if it was the previous owner who is operating it.
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
Actually I will be leaving any of such casino not just because they froze my account but because I will be made to fear the chances my privacy isn't safe, chances are it can and may be invaded with or without my knowledge because if at their discretion they will restrict my account and wait till i reach out only to tell me all of that, they obviously can carry out other activities on the account without.y consent hence I'm leaving without a second taught to avoid a bridge in the nearest future on my account and my personal data especially if it's a KYC mandatory casino.
legendary
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I think it is unlikely for a casino to take such action, as we know that the purpose of bookies creating gambling is as a business to benefit them rather than gamblers, meaning that when you are more irresponsible when playing, the casino will be happier because that means they will get more profit from you, or maybe I can also say that the more you act excessively, the casino will be happier.

On the other hand, freezing an account is indeed a common occurrence, but I think it will only be possible when a gambler does something suspicious that can simply harm the casino, whether it is like breaking the rules or doing something else suspicious.
sr. member
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My understanding is that if a case like that happens and the casino freezes the account, I think the casino management is stupid, it's not a case of irresponsible or reckless users.
well on the contrary, some countries have possibly started implementing rules that demands the casino to take responsibility of controlling excessive gambling by its citizens and it is possible that the casino can take that route towards curtailing the excesses of gambling addicts in that region.

UK may have started the implementation and could charge casinos a great percentage of fee for treating gambling addicts or excessive gambling related problems on an addicted patient, so they are possibly fined heavy sums hence the possibility of casinos being on guard to prevent such occurrence from their platforms and this strategy in OP is possibly not farfetched.
sr. member
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First of all no casino or bet site would freeze a customers account without their consent, it has to be the decision of the gambler to do that. Freezing an account might curb irresponsible gambling, I used the word might because this won't work for every gambler. Blocking or freezing your account is a temporary solution to solve an addiction problem, more measures must be taken in order to put a stop to it. There are people who unfreeze or unblock their account and if it gets too complicated they would just open a new bet account. So this might not be the solution to this self destructive habit.
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

Unfortunately, many problem gamblers try to control themselves and save themselves by banning themselves from entering casinos. But as far as I know, this measure works very poorly. The thing is that when this problem gambler wants to play, he will start looking for another casino. At such moments, gamblers are very inventive, and they are ready to lie to their loved ones so that they can help them unban them from casinos prohibited for this player. It's like a different personality.

I think the measure of banning casinos only worked when there was no Internet...
legendary
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Does even freezing a customer's account curb irresponsible gambling?
If after making a deposit and betting and losing, the casino freezes our account, for me it doesn't matter, just let it go, I will register at another casino, after all I don't have money in the casino account and I have lost.

But as far as I know, if it's like the case you described, this hasn't happened in the time I've been gambling and I've never seen it, I don't think the user has violated the provisions of the gambling platform rules, After all, he only experienced losses, what's the benefit of the casino freezing the user's account, wouldn't they rather the user often loses, tomorrow he will deposit again.

My understanding is that if a case like that happens and the casino freezes the account, I think the casino management is stupid, it's not a case of irresponsible or reckless users.
legendary
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They may put limits on amount of deposits a gambler can make in a day basically the way I have seen some casino platforms I use do when it comes to how many times you can withdraw in a day.
The restrictions are carried out following the rules given by the local authorities and almost all licensed gambling platforms do the rules.

But for higher withdrawal and deposit amounts can use the implementation of KYC and it is mandatory to do when withdrawals are made in large amounts and to overcome money laundering practices.
legendary
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

It's likely to put a dent or a bump in the way of a gambler, but unless they have instigated the block themselves via some sort of self exclusion - there are simply far too many alternative and cookie cutter replica gambling sites out their who will take their money gladly. The in the world that we live in and in this highly profitable market, there are often certain companies that will never put up any restrictions. In an ideal world, it would be nice to see some sort of staggered system so people could not overspend in one day, possibly throwing their life savings away, and casinos would actively reach out to understand if their customers are in a vulnerable financial position and even try to slow them down.
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This measure would have been good but I doubt if any casino platform out would tend to implement this, as this action will not only reduce their profits but may end up chasing their clients away, I don't think any gambler would find it funny at all with any platform they found freezing their accounts for irresponsible gambling, especially those adictted ones.Imagine as a gambler you wake up and realize that your account has been frozen, but I guess few may love it as it will help put them on check.

They may put limits on amount of deposits a gambler can make in a day basically the way I have seen some casino platforms I use do when it comes to how many times you can withdraw in a day.
Exactly, because in the end if we look at the purpose of the casino to gamble of course we realize that they will do it for profit so in the end they will not really care about whether or not a gambler is responsible because it is indeed a risk that must be borne by the gambler himself when trying to be in a gambling so in the end something like this is clearly difficult to implement especially to minimize gamblers to be responsible for their actions.

The task of the casino as a businessman is only to provide facilities for us gamblers regardless of any actions including irresponsible gambling in the end they will not care, they will feel happy when many people deposit at their casino because it is certainly an advantage for them.


hero member
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This situation seems absolutely unrealistic to me. In my opinion, an online casino is unlikely to freeze a player's account just because he is too addicted to gambling.
You're right, they have self exclusion if a gambler is gambling too much but it is not the casino to decide to freeze them accounts just because of that. They have to have a valid reason why they need to freeze someone's account, if they're part of a laundering process, that's normal for a casino to do it but if they're just simply gambling and losing them a lot of money, the casino has no reason for someone to close or freeze their accounts for that very reason. So, the options are there for the gamblers to make and not for the casinos to stop them each, one by one.
hero member
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If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This measure would have been good but I doubt if any casino platform out would tend to implement this, as this action will not only reduce their profits but may end up chasing their clients away, I don't think any gambler would find it funny at all with any platform they found freezing their accounts for irresponsible gambling, especially those adictted ones.Imagine as a gambler you wake up and realize that your account has been frozen, but I guess few may love it as it will help put them on check.

They may put limits on amount of deposits a gambler can make in a day basically the way I have seen some casino platforms I use do when it comes to how many times you can withdraw in a day.
sr. member
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You are right, account freezing can lead to bad marketing for the casino because such owner has friends and probably followers who are in the same playing habit and so he can pass wrong message to his followers. However, I think casinos understand that they don't need to go that way whether a gambler plays and losses excessively. If you are losing, it is the casino that profits more. They are there for business not charity. So they set the roles they can cause your account to be banned and I have not heard such ban because of irresponsible gambling if you have not gone against their set roles.

If a casino can't watcout for the behavior of her customer's, I will advice people to boycott such casino. It's the gambling platform to give that opportunity for the gambler to put a stop to tjei addiction and one of the ways of doing that is freezing customers account. It's better than for the player to use another casino that has such. Some casino even have place where they can terminate their account due to excessive gambling as long as it can help heir gambling behavior.

I have this friend of mine thag hasn't wager a single cent on gambling this season because he was able to freeze his account for 6 months. According to him, he is addicted to gambling because money doesn't reach his bank account without not using it to gamble, he was losing it to the point he used his aunt saving to gamble and it back fired because the aunt ask for his money and he couldn't account for it, he has to beg people to help him out but the feature of freezing account has stopped him for now and he is doing fine now.
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What a feat if that's how it goes but usually, most casinos only place some reminders for each user and then they don't take any action unless you have done something wrong against them. So, if the casino is taking a toll of action to a user and they want them to stop gambling immediately because they're losing a lot of money, that's a concerned casino out there. But this industry is more of a business thing and whoever is losing more money, that's what a casino wants. And with some forceful actions of taking a user to stop wholly is I think a top notch service and they are just really concerned to the welfare of that gambler. But how many gamblers were caught in that action of a casino? I don't know any.
legendary
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This situation seems absolutely unrealistic to me. In my opinion, an online casino is unlikely to freeze a player's account just because he is too addicted to gambling.

An online casino is, first and foremost, a commercial organization, and the main goal of any commercial organization is to make a profit. There is such an ironic (joking) expression - "Bees against honey." It means that no one carries out actions that contradict their own interests.

In addition, online casino employees are neither psychologists nor psychiatrists.

Are they competent to make medical diagnoses for their clients? How can they understand whether a player has developed a gambling addiction or is fine (and is simply too addicted to gambling)?
sr. member
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I personally have not encountered this myself, but I have often heard that such casinos exist. Perhaps these are the casinos that especially value their reputation and do not want to profit from addicted people. I think that such a practice would be effective if many casinos adhered to this rule or if for a gambling addict the game in this particular office was expensive for some reason, and he did not want to play in another casino. However, in general there is always a choice and if you are limited in the opportunity to play in one place, then you can always lose money in another.
It would be a noble act if a casino will care for addicts that patronizes them, if they will freeze the accounts of the addicts to minimize how they lose their money. But it's ironic because casinos depends on gambling loses to make profit and sustain their businesses, so I don't really know if there's any proof that casinos can actually freeze the accounts of degenerate gambling addicts. It's said that you can force a horse to the stream but you can't force the horse to drink from it, so freezing the account of an unrepentant addict will only make him to consider other casinos which are not scarce.
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Platforms doesnt have the right to lock up someones account. They do love into those players who are addicted because they do make money out of it.
They are capable on doing so but doing such act will really be leading out that kind of possibility that will tarnish out their reputation and this is something that they dont really like.
Once that reputation is fucked up then its all over for the business.
This is very true, of course everything changes if the client requests the casino to self-ban his account, but the only option I see is for him to make a formal request and sign it so that the casino proceeds to do something like that, then things can change a lot if it is done in the right way, since the casino would have how to defend itself, and many people have done that who only request that their account be blocked due to their addiction problem, which I think is very valid, I say about the signed document so that it is absolutely valid.
If his client ask the casino to self-ban his account, the casino should do that and let the client decide. The casino can not force their client to still playing gambling if he decide to self exclude himself. But we know that when someone begin deeper in gambling, they will not realize what happen to themselves and they will only want to keep playing gambling.

But the casino will not self exclude their members because of their losing because that will be their member responsibilities. The casino only facilitate many gambling games that their members can play but they will not responsible with their gambling addiction. The casino can only warn their members when they are excessively playing gambling but not to ban their account. But if a casino do that thing, that will help gamblers to realize that they becomes addicted to gambling. Maybe that freezing a customer's account curb irresponsible gambling or betting addiction.
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This is very true, of course everything changes if the client requests the casino to self-ban his account, but the only option I see is for him to make a formal request and sign it so that the casino proceeds to do something like that, then things can change a lot if it is done in the right way, since the casino would have how to defend itself, and many people have done that who only request that their account be blocked due to their addiction problem, which I think is very valid, I say about the signed document so that it is absolutely valid.

Even when the gambler’s account with the casino is blocked, that wouldn’t still help solve his gambling addiction, it takes more than that. The client might formal request for the casino to block his account and maybe this may only be effective for while by succeeding to keep him away from gambling for maybe a few days or weeks, depending on how addicted the fellow is. And if/when he can’t take it anymore and wish to satisfy the urge of gambling, he’ll simply just switch to another casino and play their games.
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I personally have not encountered this myself, but I have often heard that such casinos exist. Perhaps these are the casinos that especially value their reputation and do not want to profit from addicted people. I think that such a practice would be effective if many casinos adhered to this rule or if for a gambling addict the game in this particular office was expensive for some reason, and he did not want to play in another casino. However, in general there is always a choice and if you are limited in the opportunity to play in one place, then you can always lose money in another.
Such casinos also care about the well-being of their customers and not just only on profit maximization. Gamblers should appreciate such casinos rather than abandoning them and registering for another one. OP didn't tell us his location, maybe his country's gambling laws mandate casinos to freeze customers if they suspect recklessness or overgambling. Every casino wants to make some profit but the fear of sanctions from regulators will force them to comply.     
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