Topic: DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER] - page 2. (Read 1557 times)

One thing is missing for me here. If Duckdice has your documents with which you did the KYC verification, it is enough for you to send the same documents from the new e-mail and the case should be clear. However, Duckdice does not confirm that this account did KYC verification.

The question is, does Duckdice actually have KYC documents or not?



Yes, he is from Duckdice support team

...
support send me another massege and told me that they have my old KYC documents and they will cross match it

to the krito i think he is from support team of duckdice.io as well.

... I'm one of Duckdice's Support members ...

I read that reply. And this reply has no connection with that reply. Because OP was instructed by the support team to email the information, and I gave him the email advice based on that. ...

1. OP ...  can not even name the email address being used with the account !!!

Are you in any way representing DUCKDICE, because from the look of things it seems you provided answers to everything question that have been asked to ops.

I think ops should ops make available more evidence or answer to some questions, and if he can't then it will prove that ops are just making up things.

You really didn't see the explanation written by @Kirito89 before your post? 

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

Are you in any way representing DUCKDICE, because from the look of things it seems you provided answers to everything question that have been asked to ops.

But all the same with the available evidence, it is now confirm the ops is not telling us the whole story.
I think ops should ops make available more evidence or answer to some questions, and if he can't then it will prove that ops are just making up things.

This will be my final comment on the matter:

1. OP isn't able to provide any proof that the account belongs to him, no previous IP, no previous wallet addresses used,  he can not even name the email address being used with the account !!!
2. He also claimed that his access to the account was lost due to the fact of having his phone "stolen" ,  The account OP is trying to claim has never been accesed via phone mobile !!!
3. Igumama or richardo or crewchellenge or Nomercy or whatever new Bitcointalk alt you're going around these days, judging by your way of going around things, on Bitcointalk and off,  as a previous user mentioned in this thread ( thank you for making the connection),  we will not humour you anymore in this matter, regardless of thenumbert of fake reviews you put out right now on Bitcointalk or TrustPilot.

... But I see here they are talking about sending email with your account mail. So what is the problem here? If you are the original owner of the account, then sending the information to this email can solve your problem.

i did many times and got respond thats why i called it DEAD SUPPORT CENTER
https://imgur.com/a/U3Za0cu

They have two support members in this forum Bobstone and Kirito89. If you check their profile you will get the answer. I think you should contact their support team by direct email rather than waiting for their reply from here. Since you are getting confused by the replies of both of them, so you use the method where it is convenient for you. Ultimately solving your problem is the main thing.

which one of yours is Duckdice.io support team member? seems everyone is.
i answered to one of your support member then to another and now to your?
will if you can read the post i mentioned earlier that i am ready for a video call for KYC and i can bring my Police Report Copy to the Chat if its needed where i reported about my stolen phone.
can you please tell me is my account was logged in during this period?

No, i did not say that, i said there are cases where accounts have been passed on against the terms of service in the past. We have never knowingly given access to someone else's account.

Bobstone
DuckDice Live Support

 you mean someones before already took other users accounts making same threads?
if thats the case then bring some evidence thats showing real owner have contacted you about someones els is using his account.

there must be a case where someone's have asked for his account that you handed to fake owner

The initial tags were because of a poorly handled on our part deposit bonus situation, one that was solved 5+ years ago.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

Now what I can say from previous scenarios,  this happens quite often, random person comes and claims he owns an Highroller account, can't provide any proof,  but proceeds in blasting Bitcointalk, TrustPilot, with negative reviews, to pressure us into giving access to an inactive HR account then proceed in asking for some bonuses as he is a high roller, then proceeds in withdrawing the bonuses and is never to be seen again.

One previous bitcointalk member mentioned on this thread the similarity between OP's writting style and previous bitcointalk accounts who were basically doing the same scenario with some other inactive HR accounts on Duckdice,  and looking into it their writting style, M.O. seems quite similar though since I have no proof of this I can't state it for a fact.

Regardless,  as OP failed to give literally 0 proof that he owns the account, not even being able to name the email address used on the account, it's quite clear that our position on this matter is that we will not give access to OP to the HR account.


Duckdice Support,

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim. 

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity. 

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

The initial tags were because of a poorly handled on our part deposit bonus situation, one that was solved 5+ years ago.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.