DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER] - page 6.

suzanne5223

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Quote from: igumama on December 22, 2022, 04:08:36 AM

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

Firstly, even if their support advises you to create another account you shouldn't have to do that because a single user having 2 or more accounts is always against the rules and regulations of all KYC casinos. This is the reason why you're unable to pass through KYC with the second account and I hope you get your bonus if you have one due to the message posted by the casino support but you need to learn how to gamble profitably because losing $53K in a month is too much.

Quote from: igumama on December 22, 2022, 04:08:36 AM

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

We are situation where the review may be outdated or bought.

Daltonik

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Quote from: igumama on December 23, 2022, 06:50:11 AM

Quote from: Eureka_07 on December 23, 2022, 04:32:37 AM

Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

They have seriously decided to celebrate Christmas if they assign such a distant date for resolving your problem, six months of holidays is a dream job of course it's just delaying time if they put it in the back drawer.

igumama

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Quote from: Eureka_07 on December 23, 2022, 04:32:37 AM

Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

Eureka_07

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Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

igumama

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Quote from: jossiel on December 22, 2022, 02:46:34 PM

Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

Quote from: bobstone on December 22, 2022, 11:21:31 AM

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.

Bobstone
DuckDice Support

they can see check my account status as they can,

Solosanz

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@OP if you lost your phone and there's no way to prove your ownership, then it's your fault. It would be a different case if you can prove your ownership and then Duckdice didn't accept it, this is where the casino is shady and doesn't fair.

It's better if you change the subject title to "I can't prove my ownership to Duckdice, what's the solution?"

Nowadays many people are like to playing victim, he's the one who wrong but he blame to the other person.

redsun114

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Quote from: Bananington on December 22, 2022, 08:13:24 AM

Quote from: igumama on December 22, 2022, 04:08:36 AM

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Everyone is passing through a lot in this time, including companies. It may be that their support use to formerly be five stars but have now changed. Slow response from support may be an indication that they have reduced their support team by dropping off some people, or that the issues been handled by the support team they have is too many for them. Maybe you should just exercise some more patience, I am sure you will be attended to or as you have been advised, try contacting their representative here.

I think that's not reasonable. If they ran for a long years already then people can expect a better service because they probably get a lot of recommendations already and have improved their site according to those feedbacks they are getting. As per the rate things, I think anyone can get a perfect 5 stars rating no matter if they are old or new casino. This is why I don't really like to look on the rating when I am checking on something because they can be fabricated.

Anyway, I see that one the representative of duckdice have already replied on this thread so I hope the OP is fine now and rest assure that they will now sort out the issue. It's all up to the op after, if he/she will continue playing there or move on to another casino.

Shamm

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Quote from: jossiel on December 22, 2022, 02:46:34 PM

Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

Quote from: bobstone on December 22, 2022, 11:21:31 AM

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.

Bobstone
DuckDice Support

Thinking widely Op wants to get access to his old account to play again using his bonuses. But OP must know that the casino will handle that situation or let's say the last decision is from the casino and not from OP. And yes he can play again by creating a new account but he needs to deposit first before he can play cause I think the casino it self won't transfer his bunos from old to the new account.

drwhobox

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Especially when directed at a casino with a five-star rating it might not be easy to provide conclusive evidence for such claims. Therefore they are often overlooked.
If you have evidence to back up your claims, please do so before expressing them because your accusation will have a bad impact on their business which they are running very well by simply looking at their ratings.
If your claims are true you should have provided more proof of your accusation.

Quote from: bobstone on December 22, 2022, 07:45:31 AM

Again, it's not exactly my area but KYC itself isn't a means of proof for ownership of the account in all cases; if you haven't got other necessary proofs like password, email, and wallets associated with your deposits to prove it

Here Bobstone clears it all, OP can provide the required information to prove the ownership of the account. What if you are not the owner, you are the guy who stole the owners phone? Anything can happen this world is full of incidents.

DoublerHunter

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Quote from: Agbe on December 22, 2022, 02:28:18 PM

Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

But from what he said, he has funds in it and he was trying to retrieve the account but the casino site refused him to do that. And If it is only the reward that is in the account wallet then the OP should let it go. They would never transfer those bonuses to his new account. Because the new account will come with it's bonuses. But the support team would have made it clear for him to understand. And now this made the guy to create a thread for them. Communication is one of the major aspect in human relations.

^Definitely right, and why does the casino staff reply after 24 hours or the next day which is a very frustrating situation?
As a casino, it is very important on how convenient to reach support when you have an issue.
However OP just accepts the fact that you are losing that account and forgot about the bonuses and Rakeback, you can create a new account and wager again. If you have funds left just ask them to let your transfer into the new account so that you can wager again because you have the right in your fund left but if you only after the bonuses and Rakeback, that is the casino's right.

jossiel

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Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

Quote from: bobstone on December 22, 2022, 11:21:31 AM

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.

Bobstone
DuckDice Support

minime0105

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U think on issues like these they need to take an adequate measure to make that another person will not claim another users right with this kind of method, because the majority of the platforms do take a measure before doing anything to avoid the mistake of scammers, i have seen where someone stated that you should ensure you have pass a message to them through the forum, and addiction in the message you are giving to them, ensure you have given a cogent report to clarify your self, because without being done that it will be difficult to agree with you that you're the originator of the account.

Agbe

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Quote from: cryptomaniac_xxx on December 22, 2022, 02:20:56 PM

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

But from what he said, he has funds in it and he was trying to retrieve the account but the casino site refused him to do that. And If it is only the reward that is in the account wallet then the OP should let it go. They would never transfer those bonuses to his new account. Because the new account will come with it's bonuses. But the support team would have made it clear for him to understand. And now this made the guy to create a thread for them. Communication is one of the major aspect in human relations.

cryptomaniac_xxx

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Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

blockman

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Quote from: igumama on December 22, 2022, 11:43:55 AM

i dont have funds at my account but i have previous monthly bonuse and weekly.

Well, it's made clear by the support that if there are no funds left and there's no way to trace that you own the account, there's no way that they'll recover any amount or the account itself since it's been dormant.
Most casinos have their policy about account dormancy so, if you're trying to argue and wanting to get those bonuses, just let it go and I guess you just have to move on if the support himself said it already about bonuses and dormancy and no balance left.

Slow death

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Quote from: igumama on December 22, 2022, 11:43:55 AM

i dont have funds at my account but i have previous monthly bonuse and weekly.

I think you need to forget about this case, the arguments that @bobstone posted here in this thread make perfect sense, the casino doesn't have much to do about your case and you shouldn't blame the casino for a mistake that was yours, the casino doesn't you have to account for it because they have no way of proving that you are the owner of the account and since the account has no funds, and it has already been inactive for more than 1 month, you will not have any monthly or weekly bonus so it makes no sense to be claiming account that you have no way to prove that it is your account

another point here is that if you were able to have such a high volume of money playing at the casino before, and the casino told you to create another account, and you said that you no longer have money to continue playing, honestly how is it possible that a person who played with so much money in a casino no longer has money to continue playing in another new account? your case may be that you really are not the owner of the account, maybe you bought that account, because that part of your story that you no longer have money to continue playing in another account makes no sense

gunhell16

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Quote from: igumama on December 22, 2022, 04:08:36 AM

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Therefore, you didn't get what you wanted from them, because the service they have in their help support center on their site platform is not good. is that right?

It's obvious that you're also an addicted gambler, I don't think you can throw away 53k$ in just 2 months. Now, about what you say why they get 5 stars, maybe they have paid people to do a review about their platform and they will rate it 5 stars, it's that simple. But I don't think all platforms do that.

But if you really want them to complain to can able to file a scam accusation against them dude.

igumama

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first of all to those who want to know how i lost my phone, they can read it here https://bitcointalksearch.org/topic/how-to-recover-crypto-worth-78k-from-stolen-phone-5429684

i dont have funds at my account but i have previous monthly bonuse and weekly.

administrator of duckdice told me via support that i should creat a new account and use it which for i don't have enought balance.

bobstone

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Quote from: Mate2237 on December 22, 2022, 11:00:45 AM

If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.

to be clear there are no seized funds as there is no remaining balance, OP even says this in his initial posts regarding how much he says he's lost, the only possible thing he might be missing out on is his level on his faucet and for such a better as OP suggests he would near enough instantly get that back as it's a temporary competitive level if he resumed playing.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.

Bobstone
DuckDice Support

QueenVera

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Most times, this type of topics don't really get recognized because of the aspect of prove especially towards a casino with a five star rating.
To OP please when making a quisations toward a company, try as much as possible to show proves and evidence backing what you're saying and also remember that tye casino is someone's business and you're talking down on its reputations to millions of users which isn't good for any business.
If all you've said is true, then I'm so sorry for your loss and I really don't understand the principles of the monthly reward from the casino and what's the possibility of you just receiving monthly bonuses which you said was your right without you having to use the casino.

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