Topic: DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER] - page 4. (Read 1557 times)

Duckdice doesn't have solid clear reputation in the past though but there consistency to operate there casino until now is what makes them solid.

Reading the OP case many times including his rellies. He is claiming that his account is already KYC’ed even though he didn't complete this before which is the reason why his new KYC to prove the ownership is being rejected by Duckdice. It’s very hard to judge on this case because there is no evidence for both side for there claims. You can check his statement on this link https://bitcointalksearch.org/topic/m.61499918

tried ask gamblers.com and this is what they replied
https://imgur.com/a/Ps9kJJG
https://imgur.com/a/rwxhWSP

I think the problem is that @OP is getting impatient.  It is clear in the message that service operation on the legal matter will come back on Jan. 3.  The site has promised @OP to give what benefits he has on his lost account if he creates a new account but the process needs for the legal department.  To hasten the process, the Duckdice representative asked @OP to sign a message from the address where the deposit come from which I think is fair enough but I think @OP hasn't done it yet.

How about you wait a while @OP, they say Jan. 3 then you can follow up after that date.


No more blaming on @OP, the phone is already lost, and your blaming won't help in the case either.

First, I think this illustrates one of the major problem we have with casinos, and that is their support, when serious issues that needs urgent attention comes up, this is the only time we get to know if our preferred casino is really customer friendly or not.

With the above said, I think you @OP is a careless gambler, with how advanced technology has become, that you lost or your phone was stolen should lead to you loosing access to all of your accounts, even if you have 2FA activated on them, with the kind of money you control, making sure you accounts are safe and accessible to you at all times no matter what, should have been the paramount thing on your mind, I hope you have your issue resolved in one peace, and after this, take necessary steps that will ensure that loosing your phone does not shut you out of your accounts.

Many a times it is seen that gamblers post a lot of complaints but can't provide proper proof, thereby ruining the casino's reputation for no reason. Everything I read in this thread. OP has not been able to prove ownership of his account. And he managed an account with such a large fund, without properly storing the account information! If someone owns an account he will at least have email access if he fails to do so in other ways. So I think the original owner can be verified with the main email address of that account. I will wait to see if this complaint is resolved.

you know pretty good what my expectations is, as i belive your the one who replied my email

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support


 

i can see how serious you and your support is when its come to solving an issue of a user.
and you already declined what you said before but thanks to the one who told me to bring evidence (screenshots) of that mails where you asked me to creat another account " which is already against your Terms and conditions to creat another account but i was asked by your support to do so, and then you will transfer funds to that account, later you denied that becouse you know what my expectations was.

I am a bit confused as to what the actual problem is now,

you lost access to your account through no fault of the site, we have given a clear time line as to when it might be possible to investigate (and no promises) whether we can verify your identity against a previous record that may or may not still be accessible or even exist, there it is said there might be  but since it is xmas time this will not be available until jan 3rd due to our kyc providers and compliance departments timelines to confirm all that

I would like to note you said previously we said 'Jun in 2023' which is a lot different to the screen you are showing.

Anyways, if the actually want is the bonus associated with your account (the weekly and monthly) we have offered to transfer such an amount to a new account, which is the best of both worlds for you, as you will no longer need to go through a lengthy recovery process AND get funds associated with the account?

So what is the exact goal here?


Bobstone
DuckDice Live Support

if you can read the post that i made, now i have updated with screenshots,

Probably he is suggesting to use the file a complaint form feature[1] of Askgambler which you are the one who will report the casino based on the specific complaint that you want to be heard. Just click the reference link below to on the askgambler page for reporting complaints. I’m sure that they will answer there since they are very active here in the forum.

[1] https://www.askgamblers.com/submit-complaint

i cant find them on Askgambler website search, i think duckdice.io is not yet listed there

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.

It's on the first page where the Duckdice live support has given the situation and explained his and their side. After reading those, I think that OP will just be disappointed with what he's trying to wait and fighting for this one. But still good luck though.

@mahirap, here are the links for the post of their support. I won't quote it as it's quite long.

--> https://bitcointalksearch.org/topic/m.61481513

--> https://bitcointalksearch.org/topic/m.61481661

i wish i was knew about them before joining ducksice.io the way they treated me is worst got another reply from them after 3 days and told me that they going to be offline till 3rd jan 😔,

I just found out about this casino and have never heard of any other accusations, if indeed this casino has many accusations on the charge board and many cases, I think just leave this casino and look for a new casino that is more secure and this case can be continued on to their thread at this forum so that there are no more other problems

Did you tell them how much money you are expecting as a bonus? If you did answer all of their questions, then why don't they let you access the account? what exactly the current situation is? please describe the situation clearly as you are expecting us to support your flag.

why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.

in my opinion, what makes you think that you are not the owner of the account is that it is difficult to imagine that someone who plays with a lot of money in a casino, just plays on the phone and does not keep the password on the computer, on the flash drive or in a notebook, another point crucial is that it's hard to imagine that a person who spends a lot of money in a casino and stays there for a month or more (I don't know exactly how long you've been without accessing your account) when they advise you to create another account, they say that they don't have any more money to continue playing, the person declares that he is bankrupt, so that person wants to recover the account because he believes that he has to collect the weekly and monthly bonus

But that's the point, the modus operandis of the casino account sellers' operandis consists of selling VIP accounts to people, the customer when buying the account, aims to collect weekly and monthly bonuses at the casino, the customer would not be buying an account for playing with a lot of money at the casino, he just wants the benefits of the bonus, and as you specifically said that your purpose in getting your account back was because you want to collect the bonus so that in itself can be seen with someone who bought an account