Duckdice is known for scamming user before for not paying huge win due to there insufficient bank roll. They do the payment installment and slowly build again there reputation up to this point so I’m not surprised if issue like this arise now assuming this is legit accusation since Duckdice is not defending themselves here to verify the claims.
The report of OP doesn’t have proof and only words though which means it’s very hard to conclude despite I’m always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but I’m not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.
There has not once been any evidence of what you are suggesting, duckdice has always and will always pay winners and has never had a liquidity issue. Nor have i ever seen any suggestion of such in all it's history, most disputes are discussed here
https://bitcointalksearch.org/topic/duckdice-reputation-thread-5384155 i would very much welcome you reading it and looking it over, i honestly think duckdice has been dragged through the mud with false claims way too often if i am honest.
As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.
if an account isn't banned or similar, they are welcome to rejoin under a new account and as said at this stage there is no funds or bonuses too claim on his old account except possibly faucet level which if he does bet in the way OP says he does, would very quickly return
Bobstone
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