Topic: DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER] - page 7. (Read 1557 times)

You have to be certain how the phone got missing. Either by stolen or you missed placed it at something, so that it will be easy to track it down if you want it.
You can't recover the account from another platform, you can only recover your account from that the same platform but in a different device. Probably you made a very big mistake by using another platform to login and was trying to recover from there.


If they really response to you and asked you to create another account is wrong. That means, they seized the funds. They know what they are doing.

Well, we like to be fact-based do we not I suppose such is perhaps in the subjective area, but as i say, it's a methodology that is attempted time and time again not just in our casino but across the business sadly Whether OP is or isn't doing this is by the by to my comments i guess but that was a very particular good example of why we have to be so careful.


---

as to regards on being quick and efficient in communication being a must, of course, you're right it's always the goal just I can't speak to this individual case as I do not handle account security personally, as I've been made aware he's been given all the relevant information as stated earlier as to what we will require for proof of ownership and as said KYC isn't really always one of the things that can help such a case as pointed out by other posters and as another poster also stated i am aware it's not always so easy like for example depositing directly from an exchange to do so but it's why it's very important in all areas of net life to protect your data and accounts carefully so such situations like this can be avoided when genuine.

----

Have you tried to find similarities of writing style between this user and previous suspected forum members? I just checked the post history of nomercy33 & richardo3o and found a common thing in their writing style. They didn't used the punctuation properly, and they rarely capitalised the necessary words. OP is doing the same thing now.

You aren't KYC verified at DuckDice. Therefore, they won't consider it as the way to verify the ownership of an account. In the other thread, you have said that you got the access of your Binance account and Stake casino account by submitting KYC details. Can you show us the proof of the conversations with those platforms support team. You are a high roller in casino, you had more than $100k in your wallet but it is questionable that you had no backup of your accounts & wallets!

This is a fair response. I once worked in a customer service setting designated in unlocking accounts that have went dormant for months, or are VIP accounts (in a retail setting) that has a lot of perks and bonuses. Every now and then we will have some random bloke claiming to be the owner of the account, says they forgot their password, emails and all that stuff tied to unlocking the account. However, they have some IDs that can provide verification that they are indeed the true owner of the account. I guess since this is related to cryptocurrencies, it would only be fair if a signed message from previously used address is obtained. However, knowing the habits of a lot of people in crypto today, it is possible that the original account holder may have used exchanges to transfer funds to and from the gambling account.. but who knows?


Given how things are mostly online nowadays, I think OPs concern regarding turnaround times in-between emails is just valid. Fast replies are needed in these kinds of requests as it gives the OP and you a lot more time to discuss things if there is a constant and timely stream of messages between each parties up until the issue is resolved.

Everyone is passing through a lot in this time, including companies. It may be that their support use to formerly be five stars but have now changed. Slow response from support may be an indication that they have reduced their support team by dropping off some people, or that the issues been handled by the support team they have is too many for them. Maybe you should just exercise some more patience, I am sure you will be attended to or as you have been advised, try contacting their representative here.

bobstone, the support person made it pretty clear why you need to give them proof of ownership of the account. Do you have any address that was noncustodial means you have the private key of the address and you deposited some amount from that address? If you have the case resolving is easy since you will have very strong support to prove the ownership.

If you don't then may be communicate with them using the email that was used to register with them. If the email address is changed then you will need to tell them which was the first email that you used to register with them and send them a test email from that email account.

[/quote]i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity
[/quote]

Again, it's not exactly my area but KYC itself isn't a means of proof for ownership of the account in all cases; if you haven't got other necessary proofs like password, email, and wallets associated with your deposits to prove it, it basically becomes impossible for us to return an account even if we suspect it to be genuine and rightly so for the security of all our users regardless of whether it's an account that's never betted or betted millions it would apply but especially high rolling accounts are often a target by nefarious people making such claims, and often make posts such as this in BTT as an attempt to add extra blackmail pressure.

we are under no obligation to return accounts or discuss bonuses after being dormant for some time, especially with no active funds associated with the account.

Bobstone
DuckDice Live Support 

i lost a decent amount and didnt raised any voice or conversation if my intentions were bad about you, i lost it and i was knew it as its gambling. why its taking time from yours when i am here to provide any kind of document thats legally required for KYC where you can see my identity

We have separate designations in our support for such issues so i cannot speak to OP's individual case however usually such cases can be resolved when corresponding proofs are provided like signing a transaction from a previously used address to duckdice that isn't from an exchange with other corresponding proof. it would be an unusual situation where KYC is required however since such amounts are involved and associated with the account it's not impossible.

again, I can't speak to this individuals case but it would not be the first time someone has gained enough information about a high-rolling account to try to obtain it , or it's been sold (against our terms of service) or 'loaned' too then try to gain access to it and then try to obtain bonus funds through negotiation and then use public platforms to make accusations in an attempt to increase pressure on us for nefarious purposes.

I am not saying OP is doing this, but I would say it's a common problem across casinos and thus why it can take longer than a genuine person would like to ensure we are absolutely returning an account to the correct person.

I would also like to highlight that if you lose credentials/ability to sign in that is not the casino's fault and nor is it the responsibility for us to return accounts that as OP says have no actual funds connected to the account except what he believes might be available in bonuses which after a month, is actually unlikely except the faucet of which he might still have level.

I would say a few days in such a case isn't a fair amount of time to make public accusations that are not well evidenced but it seems the norm for us here, we provide a good and clear service and fringe cases like this are the ones that appear on the forums and not all are genuine (again, not making claims about OP i really am going into this blind but there is a pattern out there that is clear to see of and i might need more coffee )

Bobstone,
DuckDice Live Support

yeah i dont want to use theire site as i didnt made any profite on my entire session but i lost 53k usd and yeah asked them to pay me my previous monthly bonuses, they are asking another user for KYC but they are not ready to do my KYC  to let me withdraw from there

you need to move your thread to this session:

https://bitcointalk.org/index.php?board=83.0

you have to post all the proof you have and be clearer in the explanation so that people can understand what you really want the casino to do for you


I understand that anyone can have their cell phone stolen or even their computer stolen, but it's common sense that all people keep their passwords in other safe places, so if you didn't have your passwords in your head, then you only had them. passwords on the phone and you didn't write it down on paper and you didn't keep it on your computer or flash?


most of these casinos take centuries to respond, unfortunately the lack of professionalism in the support of many casinos is very serious and worrying, years pass but the support of the casinos is something that is not improved, it is stopped in time


unfortunately this has been the behavior of casino support for years, they never change, they never make the effort to respond early and don't keep looping the customer


I want to understand, you told them that you would no longer use your account and then you changed your mind and want to use your account to benefit from weekly and monthly bonuses?

For support related issue, I guess you can message their representative here he/she is quite active here, check its profile DuckDice.io^[1]. You can make a reply on their ANN thread^[2]  too.
About your account recovery, what's their requirement in the recovery process, is it not just the original email to reset your password?
Or have you forget that email's password too? Because if it's the case then based on their support page^[3], they can't do about it, well, actually they can using the KYC if you have submitted it on that account and ask you for re-validation.

[1] https://bitcointalksearch.org/user/duckdiceio-917361
[2] https://bitcointalksearch.org/topic/duckdiceio-faucet-rainbot-jackpot-wagering-contest-1edge-1676313
[3] https://help.duckdice.io/hc/en-us/articles/360001045414-Lost-access-to-Account

i lost my phone which i belive is stolen from me,
i lost a decent amount of money in it. I tried to recover my accounts from diffrent platforms where its went so smooth by passing KYC but here at duckdice.io its kind of difficult to do recover my account.
first of all its took 3 days to get a response from theire team.
when they finally replied i described all the situations and they get disappeared for a day again,
they told me to creat another account and use it
which i created but i can't use it as i am broken, they denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back but i agreed with them and created another account where they says they will transfer my bonuses to the new account, as i am not going to use that site further but to claim my monthly and weekly bonuses which is my right, i am wondring how they have gained 5 stars reviews while their support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last days

here is few Scrnshts as i was asked by few member to bring it.

https://imgur.com/a/kLMa31K

they said we have your old KYC (obviously they don't  have it as they didn't asked me when i was losing there a huge amount but they just lied)

https://imgur.com/a/ODAWLsZ

when i asked again from them if my KYC is matching with the one that they said is provided for before.

https://imgur.com/a/0mazQbx

here they told me to creat another account and they will issue a bonuse accordingly.

https://imgur.com/a/dPsVBo9

and when they heard about my expections they made that excuse and trying to make its look like no more a issue.

losing $53k plus at duckdice.io and wagering over $1.8 millions doesn't make me eligible for atleast monthly bonuses?
they are taking time as they know that monthly bonuses will expire in few days.


i have created flag against them please support me