Topic: DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER] - page 3. (Read 1619 times)

No doubt Duckdice was not and never a popular casino on this forum, as i personally have never really heard about them until the complaints from their users began to surface here, and i believe that before now, they have managed to build a good reputation for themselves, which is what i believed helped them scale through and and continued to remain in business all this years.

But the current happening or should I call it developments does not make me surprise though, majority of casinos(business actually) all have their expiry date, it takes grace to continue to stay in business for so many years, and if that grace is gone, things like this will always arise and this entails nothing but doom, it is rather unfortunate that when going down, some this casinos always drag customer funds with them.

The initial tags were because of a poorly handled on our part deposit bonus situation, one that was solved 5+ years ago.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

Now what I can say from previous scenarios,  this happens quite often, random person comes and claims he owns an Highroller account, can't provide any proof,  but proceeds in blasting Bitcointalk, TrustPilot, with negative reviews, to pressure us into giving access to an inactive HR account then proceed in asking for some bonuses as he is a high roller, then proceeds in withdrawing the bonuses and is never to be seen again.

One previous bitcointalk member mentioned on this thread the similarity between OP's writting style and previous bitcointalk accounts who were basically doing the same scenario with some other inactive HR accounts on Duckdice,  and looking into it their writting style, M.O. seems quite similar though since I have no proof of this I can't state it for a fact.

Regardless,  as OP failed to give literally 0 proof that he owns the account, not even being able to name the email address used on the account, it's quite clear that our position on this matter is that we will not give access to OP to the HR account.


Duckdice Support,

They still have tags on their profiles and those tags are given by reputed members of this forum. They were able to remove some more tags so they showed hope of coming back in a positive way. But now these allegations against this casino are coming up which is forcing DT members to look into the operations of this casino again. Since their past is not so clear, gamblers should be a little more careful with them.

nothing was going to be missing only if they make sure to do KYC for big accounts as others do. they was happy when i was losing in thousends but now if i am making request for bonuses which is coming from wager and its making me theft?

if i was having access to the email do you think i was coming for this? i have reported case in police alreasy about my stolen phone and i have report copy where i have mentioned everything. if that account is not mine then why no one loged in to?
better you send an massege to the email i associated with the account so you can find it that no one is using that email as i am sure, i am all ready for KYC video call or anything that can make you asure, why i wll give you my documents for other person account KYC am i that idiot?
and you mentioned that bonuses are expired in the account, it is becouse you waisted alot of my time and your support is not welling to sol any issue as your official admin says he just read it today while its been 14 days

^This is a very fair reply from Duckdice about this case. There’s a lot of missing information by the OP which makes this case hard to evaluate but knowing that the OP contact Duckdice support using different email account is a clear indication that OP is a fraud. Possibly hacked someone email and browse account history then the original owner of the email recover the account.

@OP. Email is impossible to be not recover if you are the real owner since only password is required to access it while most of the email has a backup email to recover it. You should contact Duckdice using your official email to begin with your case.

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim. 

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity. 

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

posted at their ANN and i was asked a week ago to wait till 3rd jan. i sent an email again today early morning but still no response.
today i got response on their ANN and told me to wait..
"Our offline support started yesterday, give them some time after holidays, there is a big queue of requests."

its been 14 days since i requested to their support but still no progress

I am sorry for your massive loss and hope this may be resolved soon. I never expected this from  DUCKDICE.IO, as it's a good and credible platform.
But I would suggest you post on their official ANN thread. I hope this may resolve the issue.

i lost $53k plus at duckdice.io and lost $78k worth of crypto in my phone.
i played at their site at the time i was losing money they all were so happy, but now they are ignoring my emails and thats why i brought this issu to bitcointalk community. i wasn't aware of theire behavior before

OP lost his phone and can't access his account anymore. Duckdice support told can't help him recover his account or transfer the weekly/monthly bonuses to his new account if he can't provide enough evidence to prove he is the real owner of the lost account. I don't see where the scam is here! Am I missing something?

Sorry about your persistent withdrawal delay but however you should try to contact their support by all means since they are the only ones that can answer your problem and if there are not answering you, you should then make appropriate scam accusations to help others from falling victim to their scam.

to be honest i played almost a year ago at duckdice, i dont know if they can still remove live support option from a user, but befo
re they was removing it when you was asking much questions from them, and i was muted becouse of Complaining about pending withdrawls in public chat, i was getting nervous that time when my withdraw was taking more and more times from them and mods wasn't able to processes my withdraw.

This is really a bad support if you can provide proof. I understand how hard the work of customer support but it’s not fair to remove support feature on customer just because they are complaining for a valid issue. Usually this kind of behavior is due to poor support training. I’m commenting assuming that you don’t violate any rules on the casino chat.

Duckdice has a record for this issue so I guess bringing it up again will not gonna change a thing. They are active now here so use the forum as an opportunity to post your complain that being censored on the chatbox but please provide proofs to back your words.

I'm sorry about your loss, but I don't understand how did you manage to lose 53K so fast?
Did you lose the money by gambling or the guy, who stole your phone had entered your account and withdrawn the money?
Anyway, I assume that big crypto casinos have a very buzzy customer support teams. I can't say whether or not Duckdice is a scam casino, I've never tried them before. 53K USD is a big amount, did you call the police or try to get a good lawyer? Do you plan on suing Duckdice?
Posting here on the forum won't solve your issue. It might help other people on being more cautious when dealing with a particular crypto casino, but it won't help you in any way.

you know what? i still remember once mod Bobstone removed support button option for me its becouse when i got muted i keep urging with them that mute wasn't faire and he took that option of support center from me. so yeah they have bad support center

Everything is solvable here in the forum if the casino is willing to resolve there issue with there customers. Even Betcoin which is despised with most of the DT here manage to recover there reputation by improving there service and answer all the previous allegations.

This allegation on Duckdice that attacking the poor customer support somehow have similarities on there previous issue. I’m just not sure if the OP use this weak spot of Duckdice to make a strong claim on his issue or Duckdice is really have poor customer support.

well before there was like 3 red flags active on duckdice.io profile but it seems they have managed somehow to remove them. past of duckdice was worst yeah

Nice to see that duckdice support is stepping in to solve the issues for you, and if ops csn elaborate and make a constructive case his problem may be solve a bit faster because it looks as if there is a communication issues on the part of ops also know that the fault is entirely his but the situation is not a dead end itself so hoping he get access to his account soon.

This isn't the first time duckdice support center  is well known for such behavior. i have played almost a year ago there and muted many times from public chat at duckdice becouse of complaining about live support agent behaviors.
as making withdraw from duckdice was taking almost 6 to 8hrs that time.
well i hope they will improve live support or maybe increasing number of moderators can help to ride over such issue's.