Topic: EXMO.com Cryptocurrency Exchange [Official Thread] - page 19. (Read 61401 times)

Quote from: micromegas on January 26, 2018, 08:48:02 AM

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

Hi There,
Checking your ticket

===============================================================================
Dear user, your identity and address data are successfully verified.
After you have passed identity and address verification on your personal account, an agreement is available to download, into which your data is automatically inserted. This contract contains three pages. Please, print and sign it, and upload it to the site in the right order (1-st, 2-nd and 3-rd).

For the Agreement verification, please, take a selfie against the background of your exmo account, while holding your identity document that you used to fill in the Verification column and send it me. The information in the documents and your login at exmo.com must be clearly visible. http://
===============================================================================
Dear EXMO,
I really lost my patience, that's what Mrs. Diana Bulgakova wrote to me, there is no such possibility on the contract verification page, to send four files, because 3 pages of the contract are three files, and the selfie is the fourth file. verification accepts only three files, this is where I send this fourth file. I have already sent out serffi once and it was verified. Below is a copy of the e-mail I received from Ms. Diana Bulgakova. I am asking you for verification again, do not make fools out of people.

Regards
Henryk M

Hi EXMO

I am asking for help by exchanging and withdrawing funds, this message is displayed "Insufficient amount of funds in the balance sheet. Please top up your balance." I have a positive balance, I wrote about activating my account because it does not work, but I still get such answers:
"Alina Yvarova (EXMO.com) Jan 26, 10:04 GMT
Hello!
Your account has been verified.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:02 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:01 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

I am asking if you have a problem with checking the account, the account does not work, I do not have active funds, I have funds on the account and you write that I do not have funds, you make some fool with me. ticket 347966

Regards
Henryk M

Support has contacted you back.

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: Exmo on January 26, 2018, 05:11:53 AM

Quote from: micromegas on January 25, 2018, 11:18:17 AM

Hello everybody. Nice topic.
Please, can you help me ?
When I try to withdraw to a Mastercard, I get the message :

Texничecкиe paбoты (Google translates indicates me : "Engineering works")

Is it because my account verification was not still not validated ? Or is it unawailable for now ?

Thanks for your help.

Hi There,

You should create a ticket on our site so support will contact you to solve your issue.

If you already created it please tell me the number.

Best Regards,
Exmo Team

Thanks very much.
I opened the ticket number 348415
Can you please let me know ?
Best Regards.

Yes, we will contact you back once it fixed.

micromegas

newbie

Activity: 6

Merit: 0

Quote from: Exmo on January 26, 2018, 05:11:53 AM

Quote from: micromegas on January 25, 2018, 11:18:17 AM

Hello everybody. Nice topic.
Please, can you help me ?
When I try to withdraw to a Mastercard, I get the message :

Texничecкиe paбoты (Google translates indicates me : "Engineering works")

Is it because my account verification was not still not validated ? Or is it unawailable for now ?

Thanks for your help.

Hi There,

You should create a ticket on our site so support will contact you to solve your issue.

If you already created it please tell me the number.

Best Regards,
Exmo Team

Thanks very much.
I opened the ticket number 348415
Can you please let me know ?
Best Regards.

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: AndrewUh on January 26, 2018, 08:24:26 AM

Hello EXMO!

Can you please check ticket 346473?

Hi! Asking our support. Soon you will get feedback.

AndrewUh

newbie

Activity: 5

Merit: 0

Hello EXMO!

Can you please check ticket 346473?

joseobixa44

newbie

Activity: 15

Merit: 0

Quote from: joseobixa44 on January 23, 2018, 04:57:40 AM

Quote from: joseobixa44 on January 21, 2018, 11:33:02 AM

Quote from: dramarally3 on January 21, 2018, 11:06:01 AM

Quote from: joseobixa44 on January 20, 2018, 08:42:32 PM

Hello, I'm having trouble making a withdraw from exmo to cryptocapital!

Each time I try to do a withraw I always receive an error message, this is the the message: Error 10326 (CryptoCapital PLN).

I already created a support ticket with number 334408 but no one answers me?

Exmo can you help me!

the only answer i m receiving its the same and same without to fix the problem

Olesya Ignatova (EXMO.com)
Jan 20, 17:11 GMT
We sent the inquiry to our sms center, they will check what the problem is.
If you want, we can disable two-factor authentication.
For it you must write an e-mail to [email protected] from the e-mail address with which you created your account.
Please, write the numbers of wallets with which you filled your account and make a high-quality screenshot that shows that you entered each wallet, as well as each transaction ID.
Also the terms of this transaction must have been done not less then 2 days ago.

i did send the emails from the one i make the email and how i can see this and answer these infos u aske if i cant login to my account ?

Hi, dramarally3 my problem in not with sms or two-factor authentication. for me the problem is when i withraw to cryptocapital i get these error
Error 10326 (CryptoCapital PLN).
Are you having this error, too?

For me no one answered my ticket support 334408 so far!

Yesterday Support already answered me. Saying Your inquiry was transferred to the technical department. I'll wait now! Thanks!

Yesterday The whole situation has been resolved! Thanks!

H.M.

newbie

Activity: 10

Merit: 0

Quote from: petushka on January 26, 2018, 05:43:39 AM

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

Hi There,
Checking your ticket

===============================================================================
Dear user, your identity and address data are successfully verified.
After you have passed identity and address verification on your personal account, an agreement is available to download, into which your data is automatically inserted. This contract contains three pages. Please, print and sign it, and upload it to the site in the right order (1-st, 2-nd and 3-rd).

For the Agreement verification, please, take a selfie against the background of your exmo account, while holding your identity document that you used to fill in the Verification column and send it me. The information in the documents and your login at exmo.com must be clearly visible. http://
===============================================================================
Dear EXMO,
I really lost my patience, that's what Mrs. Diana Bulgakova wrote to me, there is no such possibility on the contract verification page, to send four files, because 3 pages of the contract are three files, and the selfie is the fourth file. verification accepts only three files, this is where I send this fourth file. I have already sent out serffi once and it was verified. Below is a copy of the e-mail I received from Ms. Diana Bulgakova. I am asking you for verification again, do not make fools out of people.

Regards
Henryk M

Hi EXMO

I am asking for help by exchanging and withdrawing funds, this message is displayed "Insufficient amount of funds in the balance sheet. Please top up your balance." I have a positive balance, I wrote about activating my account because it does not work, but I still get such answers:
"Alina Yvarova (EXMO.com) Jan 26, 10:04 GMT
Hello!
Your account has been verified.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:02 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:01 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

I am asking if you have a problem with checking the account, the account does not work, I do not have active funds, I have funds on the account and you write that I do not have funds, you make some fool with me. ticket 347966

Regards
Henryk M

Exmo

legendary

Activity: 1222

Merit: 1003

Hey, It's me again)) One more ticket 347985 I hope the last one. I'm not sure about the selfie I was asked to send. I made it just by replying the letter. Thanks once more for your instant assistance.

Hi, checking!

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: ?? on ??

I am in the same situation I don't have my okpay usd withdrawal there is in fact no record in my transaction history just my deposit I have opened 2 support tickets with nothing.
343390 and 305503

it's been more than 3 weeks. the money is no longer there and I got the withdrawal email which is I have submitted in my support tickets lost about 22 usd

Hi Dear Customer,

Your ticket has been solved.

Thank you for choosing us

EXMO Team

petushka

full member

Activity: 630

Merit: 110

Hey, It's me again)) One more ticket 347985 I hope the last one. I'm not sure about the selfie I was asked to send. I made it just by replying the letter. Thanks once more for your instant assistance.

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: notdaone on January 25, 2018, 01:04:32 PM

Quote from: notdaone on January 25, 2018, 12:03:15 PM

Quote from: Exmo on January 25, 2018, 07:14:57 AM

Quote from: notdaone on January 25, 2018, 07:08:08 AM

Hello EXMO!

Can you please check ticket 346266!

I have sent XRP to my account and it is not showing on my balance.
As I know XRP transactions should be instant...
What is the delay there?

Hello, we are checking.

Is there everything ok? As after I send you TX,time and amount there was no answer anymore.
Are we getting our XRP balances fixed today or do we need to find other way to trade my XRP?
As I can see on chat on your page many people has same problems like I have.
If there are technical issues why don't you inform us about them?
When someone is expecting transactions to work fast especially Ripple, this is very frustrating for someone that trading is his food.
I am developer myself. I know there can be technical issues but at least you need to inform costumers.
Am I wrong?

With love
Rok

And you think banning me from chat on website will help? That is amazing!
Thank you EXMO!
Great service!

Hi There,
We did not ban you. Online chat is temporary not working for everyone. We are checking your issue.

Best Regards,
EXMO Team

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: micromegas on January 25, 2018, 11:18:17 AM

Hello everybody. Nice topic.
Please, can you help me ?
When I try to withdraw to a Mastercard, I get the message :

Texничecкиe paбoты (Google translates indicates me : "Engineering works")

Is it because my account verification was not still not validated ? Or is it unawailable for now ?

Thanks for your help.

Hi There,

You should create a ticket on our site so support will contact you to solve your issue.

If you already created it please tell me the number.

Best Regards,
Exmo Team

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: ?? on ??

I am in the same situation I don't have my okpay usd withdrawal there is in fact no record in my transaction history just my deposit I have opened 2 support tickets with nothing.
343390 and 305503

it's been more than 3 weeks. the money is no longer there and I got the withdrawal email which is I have submitted in my support tickets lost about 22 usd

Hi There, we are checking.

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: H.M. on January 26, 2018, 05:00:57 AM

Quote from: LiamGallagher on January 25, 2018, 05:29:13 AM

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

Hi There,
Checking your ticket

===============================================================================
Dear user, your identity and address data are successfully verified.
After you have passed identity and address verification on your personal account, an agreement is available to download, into which your data is automatically inserted. This contract contains three pages. Please, print and sign it, and upload it to the site in the right order (1-st, 2-nd and 3-rd).

For the Agreement verification, please, take a selfie against the background of your exmo account, while holding your identity document that you used to fill in the Verification column and send it me. The information in the documents and your login at exmo.com must be clearly visible. http://
===============================================================================
Dear EXMO,
I really lost my patience, that's what Mrs. Diana Bulgakova wrote to me, there is no such possibility on the contract verification page, to send four files, because 3 pages of the contract are three files, and the selfie is the fourth file. verification accepts only three files, this is where I send this fourth file. I have already sent out serffi once and it was verified. Below is a copy of the e-mail I received from Ms. Diana Bulgakova. I am asking you for verification again, do not make fools out of people.

Regards
Henryk M

Hi,
although my account has been positively verified, I can not perform any operations, currency exchange, withdrawals, etc. Please activate my account. ticket (347966)Regards
Henryk M.

Hi There,

Checking your issue

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: Exmo on January 25, 2018, 03:50:48 AM

Quote from: LiamGallagher on January 24, 2018, 03:05:19 PM

Quote from: Exmo on January 24, 2018, 04:06:41 AM

Quote from: LiamGallagher on January 23, 2018, 05:51:54 AM

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

Hi There,

your issue should to be fixed now

Hello.
I still didn't get my money.. Could you take another look?

Hi There,

What about now?

Hi again,
No, I still didn't receive anything..

Hi There,

Your funds was returned that you have made 3-4 days ago. For another transaction you need to wait as well. Because Withdraw on Mastercard/Visa can take up to 3 days.

Best Regards,
EXMO Team

H.M.

newbie

Activity: 10

Merit: 0