EXMO.com Cryptocurrency Exchange [Official Thread] - page 21.

H.M.

newbie

Activity: 10

Merit: 0

Quote from: H.M. on January 24, 2018, 04:59:00 AM

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

LiamGallagher

newbie

Activity: 21

Merit: 0

Quote from: Exmo on January 25, 2018, 03:50:48 AM

Quote from: LiamGallagher on January 24, 2018, 03:05:19 PM

Quote from: Exmo on January 24, 2018, 04:06:41 AM

Quote from: LiamGallagher on January 23, 2018, 05:51:54 AM

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

Hi There,

your issue should to be fixed now

Hello.
I still didn't get my money.. Could you take another look?

Hi There,

What about now?

Hi again,
No, I still didn't receive anything..

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: manuuua on January 25, 2018, 04:30:23 AM

Dear Exmo,

Could you take a look on my ticket 344219, I have ETH stuck somewhere between my wallet and exmo since 2 or 3 days,

Cheers,

Emmanuel

Hi There,

We are checking already.

Best Regards

manuuua

newbie

Activity: 3

Merit: 0

Dear Exmo,

Could you take a look on my ticket 344219, I have ETH stuck somewhere between my wallet and exmo since 2 or 3 days,

Cheers,

Emmanuel

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: Latienda on January 24, 2018, 04:40:47 PM

Hi, i opened ticket 345212.

I have already submited all required documents, why my account still not verified. why this takes so long time??

Hello There,

Our expert will take a look on it and contact you.

Best Regards,
EXMo Team

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: petushka on January 25, 2018, 03:23:34 AM

Could you please assist me once more. I'd like to complete the last steps of verification in the nearer future))) I mean agreement verification and selfie. Here is my ticket # 343767. Thank you once more for your support.

Yes, sure. Our expert will contact you right back.

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: LiamGallagher on January 24, 2018, 03:05:19 PM

Quote from: Exmo on January 24, 2018, 04:06:41 AM

Quote from: LiamGallagher on January 23, 2018, 05:51:54 AM

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

Hi There,

your issue should to be fixed now

Hello.
I still didn't get my money.. Could you take another look?

Hi There,

What about now?

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: Latienda on January 24, 2018, 04:40:47 PM

Hi, i opened ticket 345212.

I have already submited all required documents, why my account still not verified. why this takes so long time??

Hello Dear Customer,

I Have forwarded your issue to support team.

Best Regards

petushka

full member

Activity: 630

Merit: 110

Could you please assist me once more. I'd like to complete the last steps of verification in the nearer future))) I mean agreement verification and selfie. Here is my ticket # 343767. Thank you once more for your support.

NaN77

newbie

Activity: 28

Merit: 0

It seems that Exmo is reaching a stable level of work, isn't it? Respect to the team.

Latienda

newbie

Activity: 29

Merit: 0

Hi, i opened ticket 345212.

I have already submited all required documents, why my account still not verified. why this takes so long time??

bessie123

newbie

Activity: 9

Merit: 0

Hello EXMO support - this post is regarding ticket numbers 345059 and 344976.

This is regarding the following: I withdrew us$ 2.500 from my balance to advcash at approx 18.40 CET tonight (Jan 24th) it then reported a server error.

Now this us$ 2.500 is not in my balance, and not in verifying status. I received no email and it appears nowhere.

It is now over 3 hours ago that this happened and I am starting to get worried.

Where did it go and when will it appear in balance again?

Your help/ reply is much appreciated.

LiamGallagher

newbie

Activity: 21

Merit: 0

Quote from: Exmo on January 24, 2018, 04:06:41 AM

Quote from: LiamGallagher on January 23, 2018, 05:51:54 AM

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

Hi There,

your issue should to be fixed now

Hello.
I still didn't get my money.. Could you take another look?

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: lillopoker79 on January 24, 2018, 09:53:35 AM

Quote from: Exmo on January 24, 2018, 09:44:46 AM

Quote from: lillopoker79 on January 24, 2018, 08:14:51 AM

Quote from: Exmo on January 24, 2018, 04:12:11 AM

Quote from: lillopoker79 on January 22, 2018, 04:48:57 PM

Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale

PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me

Hi There,

Our support team contacted you for getting some additional information.

Soon everything will be fixed.

EXMO Team

@Exmo wich screen you need? i wrote back but i didn t receive reply atm

Hello, about wich screenshot you talk ? The three transaction are disappeared , so i can see it in transaction list and for this is impossible for me do a screenshot. I didn t received confimation mail to move it to advcash also. If you count the euro that i did yesterday from selling of litecoin and after you count money transfer to advcash , in total counting i have 297 missing. You could check pls my account statment of yesterday to see it.

Best regards, Pasquale xxx xxx

Da: Ilya Belov (exmoney) <[email protected]>
Inviato: martedì 23 gennaio 2018 22:39
A: xxx xxx
Oggetto: [EXMO.com] Re: transaction from exmo to advcash disappeared

##- Please type your reply above this line -##

Your inquiry (339453) is executed. To open it again, please send the answer to this letter.
Baш зaпpoc (339453) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.

Ilya Belov

Ilya Belov (EXMO.com)

Jan 23, 21:39 GMT
Hello,
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to http://thumbsnap.com/ and give us a link (files or links from other sites will not be accepted).

Dear User,

Our Support Team has informed us that your ticket was already fixed, isn't it?

Thank you for staying with us!

Dear @exmo, the payed me back 198 of 297 euro. i sent my answer asking other 99. thanks so much, i m very happy for 198 recovered, if you can help me recovering other 99 i will appreciate it. wait you response, best regards

In this case, you should continue chatting with our support team on this ticket. They will answer you.

Best Regards,
EXMO Team

lillopoker79

newbie

Activity: 6

Merit: 0

Quote from: Exmo on January 24, 2018, 09:44:46 AM

Quote from: lillopoker79 on January 24, 2018, 08:14:51 AM

Quote from: Exmo on January 24, 2018, 04:12:11 AM

Quote from: lillopoker79 on January 22, 2018, 04:48:57 PM

Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale

PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me

Hi There,

Our support team contacted you for getting some additional information.

Soon everything will be fixed.

EXMO Team

@Exmo wich screen you need? i wrote back but i didn t receive reply atm

Hello, about wich screenshot you talk ? The three transaction are disappeared , so i can see it in transaction list and for this is impossible for me do a screenshot. I didn t received confimation mail to move it to advcash also. If you count the euro that i did yesterday from selling of litecoin and after you count money transfer to advcash , in total counting i have 297 missing. You could check pls my account statment of yesterday to see it.

Best regards, Pasquale xxx xxx

Da: Ilya Belov (exmoney) <[email protected]>
Inviato: martedì 23 gennaio 2018 22:39
A: xxx xxx
Oggetto: [EXMO.com] Re: transaction from exmo to advcash disappeared

##- Please type your reply above this line -##

Your inquiry (339453) is executed. To open it again, please send the answer to this letter.
Baш зaпpoc (339453) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.

Ilya Belov

Ilya Belov (EXMO.com)

Jan 23, 21:39 GMT
Hello,
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to http://thumbsnap.com/ and give us a link (files or links from other sites will not be accepted).

Dear User,

Our Support Team has informed us that your ticket was already fixed, isn't it?

Thank you for staying with us!

Dear @exmo, the payed me back 198 of 297 euro. i sent my answer asking other 99. thanks so much, i m very happy for 198 recovered, if you can help me recovering other 99 i will appreciate it. wait you response, best regards

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: lillopoker79 on January 24, 2018, 08:14:51 AM

Quote from: Exmo on January 24, 2018, 04:12:11 AM

Quote from: lillopoker79 on January 22, 2018, 04:48:57 PM

Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale

PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me

Hi There,

Our support team contacted you for getting some additional information.

Soon everything will be fixed.

EXMO Team

@Exmo wich screen you need? i wrote back but i didn t receive reply atm

Hello, about wich screenshot you talk ? The three transaction are disappeared , so i can see it in transaction list and for this is impossible for me do a screenshot. I didn t received confimation mail to move it to advcash also. If you count the euro that i did yesterday from selling of litecoin and after you count money transfer to advcash , in total counting i have 297 missing. You could check pls my account statment of yesterday to see it.

Best regards, Pasquale xxx xxx

Da: Ilya Belov (exmoney) <[email protected]>
Inviato: martedì 23 gennaio 2018 22:39
A: xxx xxx
Oggetto: [EXMO.com] Re: transaction from exmo to advcash disappeared

##- Please type your reply above this line -##

Your inquiry (339453) is executed. To open it again, please send the answer to this letter.
Baш зaпpoc (339453) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.

Ilya Belov

Ilya Belov (EXMO.com)

Jan 23, 21:39 GMT
Hello,
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to http://thumbsnap.com/ and give us a link (files or links from other sites will not be accepted).

Dear User,

Our Support Team has informed us that your ticket was already fixed, isn't it?

Thank you for staying with us!

lillopoker79

newbie

Activity: 6

Merit: 0

Quote from: Exmo on January 24, 2018, 04:12:11 AM

Quote from: lillopoker79 on January 22, 2018, 04:48:57 PM

Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale

PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me

Hi There,

Our support team contacted you for getting some additional information.

Soon everything will be fixed.

EXMO Team

@Exmo wich screen you need? i wrote back but i didn t receive reply atm

Hello, about wich screenshot you talk ? The three transaction are disappeared , so i can see it in transaction list and for this is impossible for me do a screenshot. I didn t received confimation mail to move it to advcash also. If you count the euro that i did yesterday from selling of litecoin and after you count money transfer to advcash , in total counting i have 297 missing. You could check pls my account statment of yesterday to see it.

Best regards, Pasquale xxx xxx

Da: Ilya Belov (exmoney) <[email protected]>
Inviato: martedì 23 gennaio 2018 22:39
A: xxx xxx
Oggetto: [EXMO.com] Re: transaction from exmo to advcash disappeared

##- Please type your reply above this line -##

Your inquiry (339453) is executed. To open it again, please send the answer to this letter.
Baш зaпpoc (339453) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.

Ilya Belov

Ilya Belov (EXMO.com)

Jan 23, 21:39 GMT
Hello,
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to http://thumbsnap.com/ and give us a link (files or links from other sites will not be accepted).

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: H.M. on January 24, 2018, 04:59:00 AM

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Have forwarded your tickets to our support team. Please wait

Best Regards,
EXMO Team

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: H.M. on January 24, 2018, 04:59:00 AM

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Pushed your tickets into action.

Soon we will give you feedback.

H.M.

newbie

Activity: 10

Merit: 0

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Topic: EXMO.com Cryptocurrency Exchange [Official Thread] - page 21. (Read 61332 times)