Hello EXMO support - this post is regarding ticket numbers 313145 and 317920 and 326365.
I wait from 10 January 2018 but since now i have no answer from you and no money into my advcash or exmo account .
This is regarding the following: I withdrew us$ 2.659 from my balance to advcash on Jan 10th it then reported a server error.
Now this us$ 2.659 is not in my balance, and not in verifying status. I received no email and it appears nowhere.
It is now over 2 weeks that this happened and I am starting to get worried.
Where did it go and when will it appear in balance again?
I spoke 2 weeks ago with (8:14:50) *** Tatiana Gordeeva в чaтe *** and she said that in 7 days the problem will be fixed and money will be back into my exmo account but NOTHING FIXED YET.
Your request (313145) has been updated. To add additional comments, reply to this email.
Baш тикeт (313145) oбнoвлён. Чтoбы дoбaвить кoммeнтapии, нaпишитe oтвeт нa этo пиcьмo.
Tatiana Go
Tatiana Gordeeva (EXMO.com)
Jan 12, 05:23 GMT
Hello!
Your inquiry was transferred to the technical department.
You should receive an answer via email.
Thank you for contacting us.
Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.
cristian
cristian
Jan 12, 05:22 GMT
Haчaлo чaтa: 12 янвapя 2018 г. 7:17:17
(7:17:17) *** Visitor 57003151 в чaтe ***
(7:17:17) Пoльзoвaтeль Visitor 57003151 cмeнил cвoй aдpec эл. пoчты нa
[email protected](7:17:17) Пoльзoвaтeль Visitor 57003151 cмeнил cвoe имя нa cristian.
(7:17:17) cristian: hi
(8:14:50) *** Tatiana Gordeeva в чaтe ***
(8:14:56) Tatiana Gordeeva: Hello. How may I help you ?
(8:14:58) cristian: good morning
(8:15:06) cristian: i have a big problem with my account
(8:15:24) cristian: i tried to withdraw 17650 usd
(8:15:31) cristian: using advcash but the limit was 15000
(8:15:38) cristian: i did it with 15000 usd ,into my advcash
(8:16:04) cristian: after that i make another transaction for the rest amount , but the system blocked , after a reload of page , i see that the money did not come into account
(8:16:08) cristian: and no transaction history
(8:16:15) cristian: could you explain me what's going on ?
(8:16:46) cristian: so it was 2 days ago after selling USDT about 17650 usd or something like this
(8:16:58) cristian: i make withdrawal of 15000, and should be the rest amount
(8:17:17) cristian: but your exmo system crashed in the middle of the second withdrawal , and no money , no transaction
(8:17:53) Tatiana Gordeeva: Please provide your username and your email for your account at Exmo.com.
(8:18:00) cristian: ivanescu@logic........................
(8:18:15) cristian: username : ivanescu11
(8:20:06) cristian: i hope that the chat did not crash/interrupt also because i try from 2 days ago to speak with you
(8:22:27) cristian: can you see the problem ?
(8:22:31) Tatiana Gordeeva: Your inquiry was transferred to the technical department.
You should receive an answer via email during 7 days.
Thank you for contacting us.
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