I made a LTC withdrawal, but the status stuck at verifying.
UserID: D0nMark
Ticketnumber: 320528
@Exmo, please can you verify my LTC withdrawal.
Topic: EXMO.com Cryptocurrency Exchange [Official Thread] - page 27. (Read 61332 times)
Hello,
I transferred 1600 USD to my EXMO account by wire transfer on 11.12.2017
It still never showed up in my account!! It normally takes at most 5 days for the transfer.
I have 2 open tickets about this issue but nobody is responding! tickets: 260890, 232400. Support chat does not even work...
It has been more than 30 days and I can't get any info about where my money is...
Requesting feedback on this issue please!
EXMO account: [email protected]
I transferred 1600 USD to my EXMO account by wire transfer on 11.12.2017
It still never showed up in my account!! It normally takes at most 5 days for the transfer.
I have 2 open tickets about this issue but nobody is responding! tickets: 260890, 232400. Support chat does not even work...
It has been more than 30 days and I can't get any info about where my money is...
Requesting feedback on this issue please!
EXMO account: [email protected]
Hello All!
I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.
ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago
Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:
#296800 8 days ago
#305461 5 days ago
In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD
I am write to the support, They never answer.
ticket number:
#296316
In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.
Dear user,
thank you for your request. We clarify the information on your tickets.
We apologize for temporary inconveniences.
Thank you
Best Regards,
Dideki
I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.
ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago
Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:
#296800 8 days ago
#305461 5 days ago
In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD
I am write to the support, They never answer.
ticket number:
#296316
In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.
Dear user,
thank you for your request. We clarify the information on your tickets.
We apologize for temporary inconveniences.
Thank you
Best Regards,
Dideki
Dear Exmo!
All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....
Everything is fine, everything is done, thank you very much!
Hi Exmo,
My LTC withdrawal is stuck in Verifying status. Ticket#320410.
I'm requesting your urgent attention and help to process this withdrawal immediately.
Thanks
My LTC withdrawal is stuck in Verifying status. Ticket#320410.
I'm requesting your urgent attention and help to process this withdrawal immediately.
Thanks
All my issue Solved .
Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .
How did you contact them? My ticket is much older than yours and it is still not solved. My 15 ETH withdrawal still not received. Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .
Ticket 294322
04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7
Dear user,
Has your problem been solved?
Thank you
Hello, Exmo more than 35 days have passed and my account has not been verefied! Nobody answers my ticket #299888
Hi Exmo,
I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)
Have you stolen my BTC?
I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)
Have you stolen my BTC?
Dear user,
thank you for request. We clarify information on your ticket. Please wait fro the answer fro, our support team.
Thank you
IT'S A MIRACLE - my BTC has arrived - thank you Exmo - please help all of these people - too much negativity being created!
I am waiting now for 5 days for my ETH deposit.
Send emails to EXMO, but only get auto messages.
Chat support say wait for email.
Exmo, can you help me with my ETH deposit?
Can you manually deposit my ETH?
This is my first deposit to your exchange.
txid: 0xcd839a95e5c228ebd33698d3e99868e6033e405616d668527708fcd084ec965e
I appreciate your help and i hope to see my ETH in my wallet very soon.
Send emails to EXMO, but only get auto messages.
Chat support say wait for email.
Exmo, can you help me with my ETH deposit?
Can you manually deposit my ETH?
This is my first deposit to your exchange.
txid: 0xcd839a95e5c228ebd33698d3e99868e6033e405616d668527708fcd084ec965e
I appreciate your help and i hope to see my ETH in my wallet very soon.
Dear user,
please send us the number of your ticket.
Thank you
Hi Exmo,
298145 and 298145
Thank you.
Problem is solved! Thank you!
Hi Exmo,
I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)
Have you stolen my BTC?
I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)
Have you stolen my BTC?
Dear user,
thank you for request. We clarify information on your ticket. Please wait fro the answer fro, our support team.
Thank you
All my issue Solved .
Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .
How did you contact them? My ticket is much older than yours and it is still not solved. My 15 ETH withdrawal still not received. Thanks Exmo , Got verified and same time Tech support handled my Vanished withdrawal too and paid to me .
All those who waiting should get their funds too , as i think exmo simply overcrowded and backlog of tickets .
Ticket 294322
04.01 14:55 - Withdrawal ETH -15 Paid ETH ETH: 0x70a9fF4dADb5100B2a91f17deFDd2AC9AaD517D7
Dear user,
Has your problem been solved?
Thank you
Dear Exmo!
All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....
ticket number:
#296316
All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....
ticket number:
#296316
Hi Exmo,
I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)
Have you stolen my BTC?
I am waiting 4 weeks now for a BTC withdrawal (Ticket 266171)
Have you stolen my BTC?
Hello Exmo.
An input WAVES delay occurred.
https://wavesexplorer.com/tx/8NUvm3SqMPjGG444JJP1VAbKnhdSyHfJCPnEWv2kA2G9
ticket 303890
support does not answer. quite
Do you really support 24/7? or it is incorrectly written in the cap to this post?
An input WAVES delay occurred.
https://wavesexplorer.com/tx/8NUvm3SqMPjGG444JJP1VAbKnhdSyHfJCPnEWv2kA2G9
ticket 303890
support does not answer. quite
Do you really support 24/7? or it is incorrectly written in the cap to this post?
Dear user,
has your problem been solved?
Thank you
Hi Exmo,
I am waiting for verification of my address and identity from 1/1/2018 without any progress. Also ticket was created (299048) - no answer yet.
Where is the problem? Such verification time is not acceptable!
Such response time is not a good sign of your trustfulness. I wonder what about transaction transfer time if verification is such a problem.
Please act and solve my verification as soon as possible.
Thanks
I am waiting for verification of my address and identity from 1/1/2018 without any progress. Also ticket was created (299048) - no answer yet.
Where is the problem? Such verification time is not acceptable!
Such response time is not a good sign of your trustfulness. I wonder what about transaction transfer time if verification is such a problem.
Please act and solve my verification as soon as possible.
Thanks
Dear vilomajka1070,
We review all tickets in order of arrival without exceptions. Due to the peak of the activity of traders on EXMO and the sharp increase in inquiries, the average time for consideration of each ticket was extended. Appeals will not go unanswered. Due to the multiple increase in interest in cryptocurrency market, EXMO is experiencing an intense overload. Please make sure to treat with understanding the current situation. Your respectfully, EXMO team
Hi Exmo,
thank you for your answer.
I understand you are really overload, but how long customers usually used to wait for full verification? How long for the identity and adress verification and then, how long for agreement verification? Few days/weeks/monts? Approximately? I need to know this information to plan my arbitrage trading next steps and decisions.
Thanks
Dear vilomajka1070,
I cannot answer on this question. It depends on quantity of verification requests. But we are doing our best to speed up this process.
Thank you
Hello , i send my docs around 20 days ago and i send to 3 mails at support but no answer till today
I paste here the last ticket of 10 January : 307433
I would appreciate an answer from your kind support and the complete verification process .
Regards
username : bettomane
I paste here the last ticket of 10 January : 307433
I would appreciate an answer from your kind support and the complete verification process .
Regards
username : bettomane
Dear user,
we clarify information on your request.
Please wait for the answer from our support team.
Thank you
I don't know why they don't respond to tickets, So pathetic.
I bought a USD $ voucher from an ecurrency exchange website,
I can't find option in exmo account to upload this voucher in my USD account,
Please guide me How I can?
Ticket Id #314270
I bought a USD $ voucher from an ecurrency exchange website,
I can't find option in exmo account to upload this voucher in my USD account,
Please guide me How I can?
Ticket Id #314270
Dear user,
our support team is overload that's why the average time for respond was extended. Please wait for the answer.
Thank you
Hello All!
I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.
ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago
Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:
#296800 8 days ago
#305461 5 days ago
In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD
I am write to the support, They never answer.
ticket number:
#296316
In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.
Dear user,
thank you for your request. We clarify the information on your tickets.
We apologize for temporary inconveniences.
Thank you
Best Regards,
Dideki
I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.
ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago
Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:
#296800 8 days ago
#305461 5 days ago
In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD
I am write to the support, They never answer.
ticket number:
#296316
In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.
Dear user,
thank you for your request. We clarify the information on your tickets.
We apologize for temporary inconveniences.
Thank you
Best Regards,
Dideki
Dear Exmo!
All right, thanks for the help! Except: I try wd, I get an error message: "Error 10220: Withdrawals blocked"....
BTC sucess withdraw, but the funds never appeared in the blockchain
Ticket
#313283
Ticket
#313283
Dear user.
We clarify information on your request. Thank you.
This site is a SCAM!!! First they will have no problem taking your money and then any time you try to withdraw it will be a big hassle for days while they play with your money before finally if ever sending the withdraw. They refuse to give tx id's with withdraw so they can hide how they are just keeping your money and gambling with it until they feel like releasing it.
Now after all these silly issues from this more and more sketchy site. They set up my sms verification, everything works to get it set up including me getting a text to confirm it works etc. Then as soon as i log off, next time i try to log in i see there is no button to send an sms and surprise surprise no sms is ever sent. The pathetic online "support" wont do anything to help and tries to get you to just wait longer. Don't worry we will just use your money for a few months while you get even more pissed off. . . This is essentially criminal behavior and all need to be very careful dealing with these scammers.
They have effectively stolen my entire account by locking it behind this broken sms verification scam they know doesnt work. . . When you try to get them to send you a text manually or to shut off the obviously broken sms verification scam thing they tell you to email support@exmo, then the email support never will get answered if at all maybe for months and months while these criminal scumbags play with my money and screw me over for trading while there is any good chance.
Frankly it isnt surprising exmo is being attacked constantly online and off. They keep scamming people like this and they have no idea when they do it to someone with the ability to attack them back to the days of dial up. . .
Now after all these silly issues from this more and more sketchy site. They set up my sms verification, everything works to get it set up including me getting a text to confirm it works etc. Then as soon as i log off, next time i try to log in i see there is no button to send an sms and surprise surprise no sms is ever sent. The pathetic online "support" wont do anything to help and tries to get you to just wait longer. Don't worry we will just use your money for a few months while you get even more pissed off. . . This is essentially criminal behavior and all need to be very careful dealing with these scammers.
They have effectively stolen my entire account by locking it behind this broken sms verification scam they know doesnt work. . . When you try to get them to send you a text manually or to shut off the obviously broken sms verification scam thing they tell you to email support@exmo, then the email support never will get answered if at all maybe for months and months while these criminal scumbags play with my money and screw me over for trading while there is any good chance.
Frankly it isnt surprising exmo is being attacked constantly online and off. They keep scamming people like this and they have no idea when they do it to someone with the ability to attack them back to the days of dial up. . .
Hello All!
I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.
ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago
Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:
#296800 8 days ago
#305461 5 days ago
In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD
I am write to the support, They never answer.
ticket number:
#296316
In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.
Best Regards,
Dideki
I make a withdrawal request to okpay. 49.86 USD, december 22. 2017.
Not arrived since.. They do not respond to the support tickets. If I write to a chat, they will open a new ticket.
ticket numbers:
#259952 22 days ago
#269550 18 days ago
#284539 12 days ago
Meanwhile, I've been trying to go through the verification process for a year.
What I send my documents, they say, does not match, bad the document format. I'm trying to send a fourth version. They are responding for weeks. Not for:
#296800 8 days ago
#305461 5 days ago
In the meantime, I trading, try to a withdraw and durr:
10220: Withdrawals blocked
1032 USD
I am write to the support, They never answer.
ticket number:
#296316
In the meantime, before Christmas, when ZEC deposits were not credited. I defended EXMO all the time. I calmed everyone: "everything will be fine". I'm very sad. I do not know what to do. If anyone can, please help me. Sorry for my bad English.
Best Regards,
Dideki
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