Topic: EXMO.com Cryptocurrency Exchange [Official Thread] - page 26. (Read 61401 times)

I am just about to start trading with exmo but looking at recent complaints regarding withdrawal issues, it makes me feel worry whether my fund will be safe with them.
I've long awaiting for my verification to get approved but it doesn't matter now if it will just keep pending there forever.
Good luck to all who still have big fund there.

Dear EXMO,

Thank you very much for your reply! I really appreciate it very much!

The issues and tickets are as follows:

Issue: Missing 500 USD after MoneyPolo withdrawal
Ticket #303189 (Created at:  January 09, 2018 00:16)

https://support.exmoney.com/hc/en-us/requests/303189

I was promised by chat support this would have been solved and refunded by tech support in 7 days, so that should have been 3 days ago.

Issue: Withdrawal of 2265.37 EUR to MasterCard not processed, not sent to my card, not visible in the system, but the funds are gone from my account.
Tickets #314018 (created at January 12, 2018 13:45) and #318680 (created at January 15, 2018 00:45)

https://support.exmoney.com/hc/en-us/requests/314018
https://support.exmoney.com/hc/en-us/requests/318680

I was promised and told by chat support that this withdrawal should only take between 30 minutes and max 3 business days for the funds to be sent.
This has been long overdue. I didn't receive the money.

Thanks again for your reply and wanting to help and give support!
Looking forward to your reply and information.

With kind regards,
Niek

Ladies and gentlemen, I write through the forum, because I would like to know if EXMO behaves so honestly in relation to other clients as to me, on 04/01/2018. I registered also sent the necessary documents to verify my account I sent two urls tiket 323057 and 328183 I also wrote an e-mail several times, to this day I have not received any answer, I ask if such a serious company behaves like that?

ear Sir/Madam,

I requested a withdrawel for 2679.7046 xrp and the status is stuck on verifying for quite some time now. XRP withdrawel should be much quicker. I would appreciate it very much if you can check this withdrawel and approve it. My ticket number is: 329533 and username: [email protected]

Thanks your support!

Kind regards,

Ruben Mulder

Dear nuttyCreaToR,
please send the number of your ticket.
Thank you

Dear user,
please clarify what voucher do you mean. Where did you buy it? Thank you

Hi EXMO 14hours and my 330€ perfect money withdraw is still "in verification ".
Ticket n°328212 . It is usually instant, and i choose perfect money high fees for the rapidity of it.
Please reply fast.

здpaвcтвyйтe cepвиc пoддepжки exmo

Я oжидaю вывoдa -35225.4821 для KICK oн зacтpял в «verifying»

мoй билeт пoддepжки #324334

Dear Exmo Team!

I was exchanging DASH to USD an hour ago and got 3172 USD from that exchange. I splittet the sum of 3172 USD in 150 USD batches for the Withdrawals via AdvCash . But after 20 withdrawals there was no money left in my wallet. There are missing 150 USD.
The total sum of withdrawals are 3022 USD and my wallet is empty. If you sum up the Selling Orders in DASH you will come to the sum of 3172 USD. Could you please tell me where my money is? It´s gone. There also were only sent 3022 USD to AdvCash. Please help me to get my money back.

Ticket Number 326590

Thank you

My LTC deposit confirmed by the network, but never appeared in EXMO account. EXMO can you please look into it asap?

Thanks

Ticket #325508

I need your help.. Ticket Number (320753)
I am being presented with the following error whenever I try to make a withdrawal or send a message to the group chat. Error 10325 "Need to confirm the email", I would like you to send me another verification email..

all solved !!! Thanks EXMO!!

Hi.
I lost some funds. I withdrew some funds (1675$) from exmo to payeer, received the withdrawal confirmation email, clicked the confirmation link, got the confirmation that the withdrawal request was confirmed, but I never received the money on Payeer. Also, I don't have any private message about this withdrawal, but the money is gone from my exmo account. Payeer answered that they see no transaction on their side and that it must be a problem from exmo. Please help.
Ticket ID: 323933

hi

I made my withdrawal on 11/01 and there was still no proof of transfer.
My only job is as a currency negotiator and I'm losing money. I need to solve my problem

my email [email protected]

my ticket 311792.


I advise investors not to buy a currency, nor to transfer coins to the platform.

my problem will be a lesson to new investors.

Hi Exmo,

my cash withdrawl to ADVcash stuck in "veryfying". Ticket #323207

Pls help me to get the funds withdrawn to ADVcash.

Thanks!

Dear EXMO,

I have multiple open tickets related to problems with withdrawing to OKPAY and MoneyPolo. The money was removed from my account but never transferred/sent to OKPAY and MoneyPolo.
I contacted supported multiple times through chat support as well. And the tickets were created and sent to tech department they told me. They also promised me in chat (it's also visible in the support tickets), that these issues would be resolved and replied by tech department in 7 business days. This time has already long passed now, and the issues have not been resolved, and I didn't receive a single reply.

When I contacted support again today, I was treated very rude and unprofessional again, as always has been the case.

I don't know what to do now, because EXMO has money from me, and doesn't resolve the issues, doesn't keep the promises, and chat support is never helpful and supportive.

Can you please help me with these issues?

Another big problem I have is that I did a withdrawal to credit card (MasterCard) last week. I had to do this, because EXMO suddenly removed all other withdrawal options for EUR last week, so I had to pay the very high fees of 3% + more to withdraw to credit card.
But what's even much worse is that I didn't receive this money as well (2265.37833 EUR).

It is stated (and also promised to me again by chat) that withdrawal to card should only take between 30 minutes and 3 business days.
This time has also passed for me, and I still didn't receive any money.

A ticket has also been created and sent to tech department for this, but as usual, nothing has been done and I'm still waiting for the money.
Could you please help me and explain why I keep having to beg for my own money? When will I finally receive my own money ? for which I also pay a lot of of high fees to EXMO as well.

I really hope you can help me out with these issues? I would be very grateful!
Thanks in advance!

Hi Exmo,

My BCH Withdrawal is stuck in Verifying:

Ticket # 323191

Hi Exmo,
I have several SEPA EUR withdrawals which have status "Paid" for weeks but haven't been credited to my bank account yet. The oldest is from December 25th. Please kindly have a look as to why they are still not processed.
Ticket 320678

Dear Exmo,

I deleted google authenticator and cannot log in anymore  could you reset my account please?

Request #257874 and #301431

Thank you,

Manu

Dear sirs,

5 days a go I made an ETH fransfer for 0,419 ETH (from EXMO tot Blockchain wallet). The Ethereums did not arrive at my wallet. A little research shows me that the ETH amount had been send tot a wrong ID (No idea where this ID is comming from). Can you please help me resterende my account in EXMO?

Inquiry nummer: 320884

Can you please help me?

With regards,

Fabian Bovenlander