EXMO.com Cryptocurrency Exchange [Official Thread] - page 32.

ivara

newbie

Activity: 69

Merit: 0

exmo poor crypto exchange site .. poor support
8 hours ago i made an eth withdraw , status: stuck on verifying..

6 hours ago i made ticket , still now answer.

about 6 hours im waiting for online support

Quote

Chat started
Queue position: 99

one time Queue went to 35 but wrote reconnect. again ...

morning i made a ticket at an e-currency exchange site they answered me within 1 hour .. exmo learn from this sites

Latienda

newbie

Activity: 29

Merit: 0

How to deposit by swift? how much % when i sent?

gattuno

newbie

Activity: 4

Merit: 0

Quote from: Exmo on January 04, 2018, 05:43:12 AM

Quote from: gattuno on January 01, 2018, 10:54:16 PM

EXMO.COM SCAM

I asked for a BTC Withdrawal on 21/12/2017 16:56.

In my Transactions history, the status says Paid (see the image):

https://i.imgur.com/wZBg9vw.png

But the transaction never appeared:

https://blockchain.info/address/1LpYNc2WUYdcnQiS7gMDRubLLZkathDorS

I opened a support ticket on 24th December. Never got any response.

Dear user,
please send us the number of your ticket
Thank you

Ticket #263385

stp63k

newbie

Activity: 4

Merit: 0

Dear Exmo,

Happy new year. Hope you are doing well.

Could you please kindly react to the following post?
https://bitcointalksearch.org/topic/exmo-scam-30k-usd-could-be-lost-2680190

On 12.12.2017 I deposited 30 000 USD to exmo.com by SWIFT bank transfer from Emirates NBD to the account associated with EXMO: CRYPTO SP.ZO.O, IBAN: PL15929700058065009120389579, SWIFT: POLUPLPRXXX.
My account hasn't credited till now. Several communications with support gave zero results.

Three tickets were created:
#241739 (opened 18.12.17) assigned to Alina Yvarova - was closed without resolution
#247841 (19.12.17) - was closed without resolution, no one assigned.
#281758 (31.12.17) - opened, no one assigned but high priority.

Money earned legally and do not breach AML policy. If required, supportive documents could be provided.

Thanks.

pawlikos

newbie

Activity: 3

Merit: 0

Quote from: Exmo on January 04, 2018, 05:38:42 AM

Quote from: pawlikos on January 04, 2018, 05:02:53 AM

Hello,

Have you any update on this ticket: 260946 (screenshots in ticket)

I recieved email from your site about transaction and I confirmed it with:

id=2340977&token=e7e9ec28b6a0197f95644a9f5b2e12cf8a56c038

and money are not transfered to Advcash.

login: pawlikos

Regards,
Paweł

Dear user6
your transaction was cancelled on technical reasons. Please check your funds on your account on EXMO.

Thank you

Hello Exmo - thanks for your help - take care and do your best with helping other users

Regards,
Paweł

trist

jr. member

Activity: 40

Merit: 1

Quote from: trist on January 02, 2018, 08:18:09 AM

Увaжaeмaя биpжa EXMO !

Пишy cюдa, т.к. нe знaю кyдa eщe cтyчaтьcя, вce oпpoбoвaл - 0 внимaния.
Boпpoc, кacaeмo пoпoлнeния cчeтa бaнкoвcким пepeвoдoм eщe oт 02.11 нa 8000 eвpo !

20.12 был coздaн тикeт #251846 пo этoмy вoпpocy, тaк жe был oбнoвлeн cтapый тикeт oт нaчaлa нoябpя, гдe пoднимaлcя этoт жe aoapoc #251860, ceгoдня 02.01.2018, пpoшлo 2 нeдeли c мoмeнтa coздaния тикeтoв !!!! C Baшeй cтopoны 0 внимaния, в чaтe, пocлe 12 чacoв oчepeди (нe пpeyвeличивaю, peaльнo 11 c лишним чacoв !), мнe cкaзaли, чтo тикeты бyдyт paccмoтpeны, нyжнo ждaть.
Peшитe вoпpoc в caмыe кopoткиe cpoки, пoтoмy чтo тo, чтo пpoиcxoдит ceйчac этo бapдaк !!!
Дeньги yжe бoлee 2x нeдeль нa вaшeм cчeтy, пpoвepьтe пocтyплeниe и зaчиcлитe иx нa мoй бaлaнc !

Bcя инфopмaция ecть в вышeyкaзaнныx тикeтax, в тoм чиcлe пpинтcкpины из бaнкингa.

Peшитe мoю пpoблeмy нaкoнeц !

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: gattuno on January 01, 2018, 10:54:16 PM

EXMO.COM SCAM

I asked for a BTC Withdrawal on 21/12/2017 16:56.

In my Transactions history, the status says Paid (see the image):

https://i.imgur.com/wZBg9vw.png

But the transaction never appeared:

https://blockchain.info/address/1LpYNc2WUYdcnQiS7gMDRubLLZkathDorS

I opened a support ticket on 24th December. Never got any response.

Dear user,
please send us the number of your ticket
Thank you

maxicode

newbie

Activity: 3

Merit: 0

If EXMO is a "reliable partner for users", then where is my money!? If you don't want to be considered a scam, than you should follow up on your legally binding obligations or at least respond to questions sent to your support desk.

On 5 December 2017 I have initiated a withdrawal of money from my EXMO account. This money was supposed to be transferred to my MasterCard account. The status of the transaction in my Exmo account is shown as "Withdrawn" and I received an e-mail confirmation from EXMO saying that the money was successfully transferred. However, as of today (4 January 2018) the money still has not arrived to my MasterCard account. I have contacted the issuer of my card and they told me that they don't see the payment.

I have been writing to EXMO support constantly since 12 December 2017 and I have received ZERO replies. Just check the support tickets #228452 and #255365.

It is unacceptable for any company not to respond to client requests for a month, especially if it is related to money transfers. If you lost all client funds just say so and don't waste our time, so we can take legal actions! Or have courtesy to respond and fix the issue.

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: pawlikos on January 04, 2018, 05:02:53 AM

Hello,

Have you any update on this ticket: 260946 (screenshots in ticket)

I recieved email from your site about transaction and I confirmed it with:

id=2340977&token=e7e9ec28b6a0197f95644a9f5b2e12cf8a56c038

and money are not transfered to Advcash.

login: pawlikos

Regards,
Paweł

Dear user6
your transaction was cancelled on technical reasons. Please check your funds on your account on EXMO.

Thank you

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: toreador on January 01, 2018, 06:12:27 AM

I'm trying to get verified since november 2017.
Contacting chat etc. doesn't help.
But after reading a lot of comments here , I'm not sure I have to regret this !!
Exmo caution factor on high level !! Shocked

Dear user,
we are regret that you have delay with the answer on your ticket.
We apologize and look forward to further cooperation. Thank you

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: blast226 on December 31, 2017, 11:42:22 AM

Hi Exmo,

I registered recently and activate the ip validation for the login, but my isp has changed my ip now, and I can't access to my account.
I have access to my email, and I have the user/pass of exmo website and too I have access to my 2 factor authentication, nevertheless I can't have access to the ip with which I registered.

My inquiry is 252332.

Anyone else have happened? how can I solve it?

Dear user,

did you receive the request from our support team?
Has your problem been solved?
Thank you for the answer

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: venus020788 on December 31, 2017, 11:25:29 AM

Hi EXMO team , I transferred few bch from my EXMO wallet and I got the mail for the confirmation, when I clicked the link to confirm ,the site did not respond and I got the error message that site could not be loaded .After few hours I checked the status of the transfer it is still as "VERIFYING" .can you please update me with a solution for this.when will the transfer be completed.kindly help me out guys. Im worried . It has been three days still it is VERIFYING

TICKET NO: 276251

Dear user,
did you receive the number of transaction?
Thank you for the answer

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: uboinikov on December 31, 2017, 10:59:34 AM

On the 28th December 2017 I submitted a request for withdrawal of XRP 473.267831 on to my RIpple wallet opened with coinpayments.net. Exmo confirmed the withdrawal and I also did confirm the transaction to proceed with. The withdrawal was marked as completed whereas as of now (31st December 2017 Moscow time) I didn't receive any funds in my Ripple wallet. Exmo didn't provided me TXID of the transaction performed. Support doesn't respond. I submitted 2 tickets - to no avail. Ticket #281168 and #282404. Strange is that I performed two withdrawals with them but involving smaller amounts of XRP: 113 XRP and 49 XRP - and surprisingly they were processed and completed, whereas the bigger amount transaction (473 XRP) went missing. Can you assit me on this matter? I am desperate to find any solution.

UPD. As a result of the support conversation was an automatically generated email "Your inquiry (282404) was accepted and is being regarded by our Customer Support service.
In order to add comments, please write the answer to this letter."

No clarification was provided, no wothdrawal processed. The exchange just stole my XRP and doesn't want to address this matter! Any help?

3rd January 2018. 473 XRP transferred. They just used my funds to make money but I am happy they gave the money back.

Dear user,
we regret the situation. However, we draw attention to the fact that delays in transactions or their cancellation are possible for technical reasons, not dependent on the work of the exchange. We are not interested in the abuses described above, and the exchange never uses user facilities for such purposes. We apologize and look forward to further cooperation. Thank you.
Sincerely, EXMO team

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: eray on January 04, 2018, 04:51:31 AM

Exmo

My account is blocked for 3 weeks without any reason, my balance & money waiting in your finance, still waiting for a return from your support team!!! Kindly asking for your help please! Support inquiry number: 265187

You asked for screenshots of my deposits, I sent you..

Dear user,
please check your account. It was unblocked.
Thank you

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: marcosmikos on January 03, 2018, 07:45:15 PM

EXMO

I made a transfer of Litecoins to my wallet, according to Exmo, LTC sucess withdraw, but the funds never appeared in the blockchain

Tickets

#285747 #262958 #257058

Dear User,
your transaction was cancelled due to some technical difficulties. Please check, we send your money back.
Thank you

Exmo

legendary

Activity: 1222

Merit: 1003

Quote from: TheDark on December 31, 2017, 06:24:09 AM

Quote from: Exmo on December 28, 2017, 07:07:12 PM

Quote from: TheDark on December 28, 2017, 12:41:43 PM

Exmo, paid for BTC on the 18th of December, says paid, sent the BTC from them, nothing hit the blockchain never got sent to other side nore did I get a TXID to track it , sat countless hours in the support chat bottom right just to get told theres nothing I can do, must wait for an Email 1 to 3 days later, im sitting now 11 days later...still nothing, what is this bullshit, do I need to go to lawyers...?

Hello TheDark,
please send us the number of your ticket. It may help us to solve your problem quickly.
Thank you

Again... Ticket #250253

Dear user,
did you receive your money back? We return it back due to some technical issues with this transaction.
Thank you for understanding

pawlikos

newbie

Activity: 3

Merit: 0

Hello,

Have you any update on this ticket: 260946 (screenshots in ticket)

I recieved email from your site about transaction and I confirmed it with:

id=2340977&token=e7e9ec28b6a0197f95644a9f5b2e12cf8a56c038

and money are not transfered to Advcash.

login: pawlikos

Regards,
Paweł

eray

newbie

Activity: 5

Merit: 0

Exmo

My account is blocked for 3 weeks without any reason, my balance & money waiting in your finance, still waiting for a return from your support team!!! Kindly asking for your help please! Support inquiry number: 265187

You asked for screenshots of my deposits, I sent you..

marcosmikos

newbie

Activity: 1

Merit: 0

EXMO

I made a transfer of Litecoins to my wallet, according to Exmo, LTC sucess withdraw, but the funds never appeared in the blockchain

Tickets

#285747 #262958 #257058

mirexusa123

newbie

Activity: 2

Merit: 0

Quote from: TheDark on December 31, 2017, 06:24:09 AM

Quote from: Exmo on December 28, 2017, 07:07:12 PM

Quote from: TheDark on December 28, 2017, 12:41:43 PM

Exmo, paid for BTC on the 18th of December, says paid, sent the BTC from them, nothing hit the blockchain never got sent to other side nore did I get a TXID to track it , sat countless hours in the support chat bottom right just to get told theres nothing I can do, must wait for an Email 1 to 3 days later, im sitting now 11 days later...still nothing, what is this bullshit, do I need to go to lawyers...?

Hello TheDark,
please send us the number of your ticket. It may help us to solve your problem quickly.
Thank you

Again... Ticket #250253

I Have problem I did 2 transaction in 22.12.2017 second transaction completed , but first One Im still waiting and I cant find any info , this transaction doesnt start on blockchain please help me to solve this problem.
22.12.2017 06:45:52

withdrawal 1.4 BTC
address: 3Q171UL5mjCZSqAvzXY6gJ13UGLM13oMTj

Topic: EXMO.com Cryptocurrency Exchange [Official Thread] - page 32. (Read 61332 times)