I'm not really sure why you continue to bang on the drums regarding this one.. Everything has been explained to you but you are still trying to find some sort of loophole to get your ineligible win.
Just drop it.
Topic: FortuneJack Casino Refuses to Pay 20 BTC Won From Jackpot! - page 12. (Read 2893 times)
If it was really a bug, then it was handled rather properly.
I think you're misunderstanding. The bug was from a previous game. They did not give out knowledge to it's players of the bug being in affect even though they had already known of the issue at hand. I played that game upon their notifications and their advertising and in between that game and the plinko game where I won the jackpot 13 hours later they failed to notice anybody of the situation at hand or to even show any sort of customer support regarding the situation. They were only concerned with reacquiring the jackpot I had hit and were quick to say they can not issue the money to me because it is from bugged money. Yet these people can not prove that it was from the bugged money alone or if it was with the bugged money at all. I had money I had personally deposited to play initially. You'd have to understand that this was within the course of 13 hours and I had played on the website all day and on all different games. I did not immediately jump from a bugged game to the Plinko game where I had hit the jackpot. They fail to acknowledge their own Limits of Liability rules and only adhere to this one rule: 7. Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.
Actually, they didn't need to do any of this.View Bet History: https://docs.google.com/spreadsheets/d/153ZyqbJpZKBX-L2mZDJPH5sWtwDcU9g92OXQcG9uIng/edit?usp=sharing
Why does this require me to sign in to gmail? Make it publicly accessible. I''ve seen this countless times. Whenever you win big at these casinos they always say there was some type of bug or they wont let you withdraw for verification reasons. They are scammers plain and simple.
Just go away.However lets look at the whole Limits of Liability rules they lay out for their players:
1. Your participation in the Games and Services is solely at your own risk. No warranty regarding the use of the Website, Games or Services is provided by us.We do not warrant that the software, Games, Services or the Website (collectively: “our services”) are appropriate for you or for their purpose.
2. We do not warrant that our services are free from any errors.
3. We do not warrant that our services are free from interruptions.
4. We are not liable for any damages, expenses, or losses which may or may not have arisen from the use of our services.
5. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.
6. Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.
7. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.
I repeatedly question them about the rules that lay above and below their rule that stripped me of my jackpot in the first place yet they refuse to reply to anything related to those rules. They were in gross negligence for not warning players before hand and allowing a malfunctioning game to be allowed to be playable even after they were notified and they clearly knew the situation at hand. My jackpot was only 20 BTC yet it states in any liability that is directly caused by the influence of FortuneJack they would pay out no more than up to 30 BTC max. Yet I have had to stay up nights to respond to them because we live on different time zones. Only to have them delay me another day, and then the day becomes a week, the week now becomes three weeks and now soon to be a month. The other thing is, if these people even at once considered the well-being of their players and had that much respect in regards to myself or any other person on the website. They would have at least suggested a courteous notion to ask when the best time to reach me would be. These people haven't done a single thing in the right. So please don't side with them when they are simply not showing you the whole picture. I am and have been willing to show everyone that this Casino is fully neglecting the people who make such an establishment possible.
They had so much of a nerve to ask me would a casino pay out any money won from a bug. I told them a casino would not allow a bugged machine to run rampant for more than half a day so they could strip it's players at the door as they try to withdraw.
If it was really a bug, then it was handled rather properly.
The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.
Actually, they didn't need to do any of this.View Bet History: https://docs.google.com/spreadsheets/d/153ZyqbJpZKBX-L2mZDJPH5sWtwDcU9g92OXQcG9uIng/edit?usp=sharing
Why does this require me to sign in to gmail? Make it publicly accessible. I''ve seen this countless times. Whenever you win big at these casinos they always say there was some type of bug or they wont let you withdraw for verification reasons. They are scammers plain and simple.
Just go away. 
Hello Dear Player,
As a FortuneJack Casino Representative, I would like to issue a final response on this thread to clear up the situation.
We have launched an investigation within the company for this very delicate case which involved several departments, including thorough relations with game developers to determine if the win was made from the bug money. This is what we have finally concluded:
In the attached file you can see Bet ID (first column), Spin ID (second column), Real BPS (third column), User BPS (fourth column), Bet Amount (fifth column), Win Amount (sixth column), Key (seventh column) and Hash (eighth column). In the usual cases of winning Win Amount equals of Bet Amount multiplied on RealBPS.
WinAmount = BetAmount × RealBPS
View Bet History: https://drive.google.com/file/d/1iLLzeap4MdHwMeVyun3lHA2JxUkPG8lg/view?usp=sharing
As we can see in the file Win Amounts are almost the same every time and are more than Bet Amount × Real BPS. Based on these facts we can state that bet from the player was affected by the bug from the game and finally, an inadequate winning was made.
Also, I’m attaching the screenshot of our back-office. (all the personal information is hidden due to a privacy policy.) In this screenshot, you can see that in every bet BPS is 200 which is another proof of the sad happening on the game site and evidence that game had an unexpected and undetermined bug.
https://imgur.com/a/xNcg85q
As said in our Terms & Conditions and I believe that any casino representative would agree with me, we are not able to issue a winning made with bug money. According to all mentioned above and because of the bet made by verusfides was with money earned by the bug we are unable to consider winning as a relevant.
We, of course, realize the delicacy of the situation and we are not trying to put the blame on players. We understand this is the inconvenience and we are deeply sorry for this confusing situation.
But despite everything and our positive attitude to the user verusfides, we have to strictly follow our rules this is the only way we can react in this case.
The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.
Also, I want to mention that this is the misuse of scam accusation rules because there is nothing in this situation which should be considered as a scam.
Cheers,
As a FortuneJack Casino Representative, I would like to issue a final response on this thread to clear up the situation.
We have launched an investigation within the company for this very delicate case which involved several departments, including thorough relations with game developers to determine if the win was made from the bug money. This is what we have finally concluded:
In the attached file you can see Bet ID (first column), Spin ID (second column), Real BPS (third column), User BPS (fourth column), Bet Amount (fifth column), Win Amount (sixth column), Key (seventh column) and Hash (eighth column). In the usual cases of winning Win Amount equals of Bet Amount multiplied on RealBPS.
WinAmount = BetAmount × RealBPS
View Bet History: https://drive.google.com/file/d/1iLLzeap4MdHwMeVyun3lHA2JxUkPG8lg/view?usp=sharing
As we can see in the file Win Amounts are almost the same every time and are more than Bet Amount × Real BPS. Based on these facts we can state that bet from the player was affected by the bug from the game and finally, an inadequate winning was made.
Also, I’m attaching the screenshot of our back-office. (all the personal information is hidden due to a privacy policy.) In this screenshot, you can see that in every bet BPS is 200 which is another proof of the sad happening on the game site and evidence that game had an unexpected and undetermined bug.
https://imgur.com/a/xNcg85q
As said in our Terms & Conditions and I believe that any casino representative would agree with me, we are not able to issue a winning made with bug money. According to all mentioned above and because of the bet made by verusfides was with money earned by the bug we are unable to consider winning as a relevant.
We, of course, realize the delicacy of the situation and we are not trying to put the blame on players. We understand this is the inconvenience and we are deeply sorry for this confusing situation.
But despite everything and our positive attitude to the user verusfides, we have to strictly follow our rules this is the only way we can react in this case.
The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.
Also, I want to mention that this is the misuse of scam accusation rules because there is nothing in this situation which should be considered as a scam.
Cheers,
I''ve seen this countless times. Whenever you win big at these casinos they always say there was some type of bug or they wont let you withdraw for verification reasons. They are scammers plain and simple.
FortuneJack Casino refuses to pay 20 BTC that I had won from a jackpot simply because they said that there was bugged money in play. A user suggested I should post here with the hopes of getting some input from the community. Their website is www.fortunejack.com. There's a TL:DR below for those who want to know the basic gist of it.
Hello, someone on BTCointalk said that I should inquire to you about a problem I have recently had with FJ if you could please take a look.
Hello FortuneJack community my username is < username removed > on the website known popularly as fortunejack.com. I am coming to you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.
(TL;DR below)
Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.
This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.
About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit. Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?
TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.
This is a simple copy and paste of the original draft I had posted on another popular site that mediates online gambling called www.AskGamblers.com You can find the whole conversation thread regarding this incident here. https://www.askgamblers.com/casino-complaints/fortunejack-casino-uses-excuse-for-bug-in-one-game-to-refuse-payment-of-another-games-jackpot
I know it is a long shot and I know you guys may have questions of your own that you would like to ask, so feel free and I will respond accordingly. I am admitting 0 fault or liability and placing 100% gross negligence towards the casino and it's staff members, as well as management.
Thank you for your time.
Hello, someone on BTCointalk said that I should inquire to you about a problem I have recently had with FJ if you could please take a look.
Hello FortuneJack community my username is < username removed > on the website known popularly as fortunejack.com. I am coming to you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.
(TL;DR below)
Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.
This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.
About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit. Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?
TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.
This is a simple copy and paste of the original draft I had posted on another popular site that mediates online gambling called www.AskGamblers.com You can find the whole conversation thread regarding this incident here. https://www.askgamblers.com/casino-complaints/fortunejack-casino-uses-excuse-for-bug-in-one-game-to-refuse-payment-of-another-games-jackpot
I know it is a long shot and I know you guys may have questions of your own that you would like to ask, so feel free and I will respond accordingly. I am admitting 0 fault or liability and placing 100% gross negligence towards the casino and it's staff members, as well as management.
Thank you for your time.
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