I thought they had already come up with an explanation?
Their "explanation" doesn't make any sense, and after I responded back to their latest "explanation" addressing all the points they made about their reasoning, they haven't replied back to me since after over a week.
Just read a few posts above to see my response to their explanation to see exactly what I mean.
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Hey @EpicChamp, the reply from our end was sent according to the proofs you provided.
I think there's nothing to be discussed here furthermore, as everything was executed according to the Terms and Conditions.
Not to speak, you taking your deposit in full amount back.
The decision is final and we kindly ask you not to continue spamming the thread as it is against the forum's policy.
And I kindly ask you to address my latest long reply to your response about this situation, which so far you have completely ignored and never got back to me.
Your response is complete nonsense and I have addressed all the points you made to prove how terrible your reasoning is. NOTHING you wrote in your reply makes any sense, absolutely nothing.
At the BARE MINIMUM, you owe me 0.067 BTC which was the stake of my bet. Not returning it is complete theft & robbery.
And you have still not addressed my latest big response to your latest big reply/response either. With the most important question I had which is WHY DID YOU CANCEL MY BET 1-2 HOURS BEFORE THE MATCH?! What logical reasoning do you have for doing this when not a SINGLE other gambling site in the world has canceled this bet for their users on that day? And ESPECIALLY because you did not cancel it for everyone, as betting on this match was still available before & during the match - meaning it was only canceled for ME. What kind of BS is that?!
Plus, in your initial email you claimed it was because odds changed from 2.6 to 1.7, aka "change of odds" - is that still your reasoning or are you going to make up something else now?
So I ask again - WHY DID YOU CANCEL MY BET right before the match was about the start? And then did NOT return my full stake of 0.067 BTC?
Stop trying to avoid & ignore this case like it's nothing, and start acting like a mature company with some sense of respect and own up to your mistake.
I refuse to accept any decision other than returning my hard-earned money or even better, rewarding me for winning the bet fair & square.
If you made a mistake on your end by listing the wrong odds (for 2-3 hours I should say, giving you plenty of time to change it before I made my bet), then why the heck do "I" have to pay for YOUR mistake & lose THOUSANDS of dollars because of that? It is complete BS and you know it.
Because I guarantee you that if I made a similar mistake and chose the wrong odds/player or accidentally put in the wrong amount, you would have told me to get lost and suck it up because it has nothing to do with you and is my own fault, and you'd be 100% right. Well, I hate to break it to you but the same rule & principle applies to you too FortuneJack. If you make a small mistake and then decide to change the odds (for better or worse), that's 100% on you and is not my fault or responsibility. And I definitely do not deserve and have no right to get penalized in such a way for YOUR mistake, not mine.
Also, my deposit to your site is COMPLETELY irrelevant, I could have deposited 0.14 BTC 2 weeks ago and had 0.07 BTC left 2 weeks later and used those 0.07 to make the bet and the same exact situation would have happened. Or I could have deposited 0.14 BTC and instead of betting the full amount, only betting 0.07 BTC or 0.1 BTC or whatever amount I wanted. My point is, it doesn't matter how much I deposited to your site & when - all that matters is the stake I had on this particular bet at that given moment on that day.
Stop trying to use that as an excuse for not returning my money back or awarding this bet as a win like it should have been from over a month ago.
This is your chance to prove your reputation and goodwill (if you even have any for that matter), and answer my questions that I've been asking you for over a week now and earlier in this post about WHY exactly you decided to cancel my bet so late, right before the match was about to start.
Because at this point you are acting and behaving like nothing but complete totalitarian crooks who think they can do whatever they want who don't give a crap about their users and their money.
P.S. Stealing money from users on this site is against the policy too, just so you know.