Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 302. (Read 464995 times)

got paid out about 24 hours later

Hi JimmyCoin,
Can you give me your FortuneJack username, so I will be able to check your withdrawal.
I also want to mention that in some cases security check takes more than 14 hours.

Hey FortuneJack, could you please respond to the PM I sent you guys a week ago, thanks!

I've been gambling on FJ for over a year and all the sudden I decided to withdraw and my funds are being security checked and its been more than 14 hours!.

I have deposited over 50 eth on this site!

Won't be gambling there anymore.

Explain these cases and why you all decide to steal these players monies?

Dear FortuneJack Casino,
.... cannot see much of a progress nor willingness in assisting the player in a prompt manner unfortunately. We believe your team has been given more than enough time to make one more try and get this case resolved eventually.

----

FortuneJack accepted his deposit and allowed him to play. Its T&Cs have no prohibition against multiple players using the same computer (which often happens when players go to internet cafes or other public facilities). It has no reason to believe that any other member of his household has an account with it (in fact, it does not even know where his home is). He played (the second time) without using a bonus so he gained no unfair advantage (such as getting multiple sign-up bonuses). In this case, we feel that he deserves both the .4 litecoins he gave as his second deposit and the .5 litecoins he won with that money. Indeed, even with FortuneJack paying him the .9 litecoins, bowlerman will have proven to be a profitable customer for the casino -- considering that he lost 1.12 litecoins from his first deposit.

We wrote to FortuneJack, it replied saying it would look into it, but it did not get back to us after that (we always give a casino a full week to answer before posting a report). Of course, we are sending the casino a link to this report and, should it either pay bowlerman his money or provide a reasonable explanation of why it will not, we will update or re-write the report. Until then, it will carry the "Skull & Crossbones" icon.
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winsometimes wrote:

I still haven't heard any updates. So I guess this casino has just gotten away with stealing my deposits.
MelissaN wrote:
They've been avoiding the question about refunding the deposit. We asked again the same questions so lets see if we get the answer.
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There are many others complaints I didn't even care to list them all. You guys steal deposits.

I should make a live youtube video showing how rigged your MG blackjack games are. But i refuse to deposit in such a casino that hold withdraws and steal deposits. There's a complaint this morning of someone not being paid in 3 days of waiting...

Why you just appear all the time and write blsht about fj with no factual evidence?

BS, FJ is as crooked as they come. Go play their Microgaming blackjack and see if its a fair game or not. This place knows they are running rigged games!

Great thing about both social media (can we count bitcointalk social media?) AND good customer relationship is that when there is something wrong going on we can see the website acting properly and really help the customers. Without bitcointalk and this topic we wouldn't be capable of seeing this issue yet fortunatejack wouldn't know about this issue aside from just one guy at support doing whatever.

Right now, fortunejack will be capable of helping the customer and fixing their issues and solve whatever the problem is thanks to the bitcointalk topic which is the power of social media, that is how the real life twitter brigade things help customers as well. Maybe fortunejack could have been some other casino and just ignore people and make a self moderated topic and just deleted all bad stuff and kept all good stuff which would have ended up with them not getting customers but they don't do that, they help their customers and fix their issues which is why everyone still loves them.

I really fail to see the issue here. The Terms & Conditions are quite clear:



You agree to the T&C when signing up on FortuneJack so you should've been aware of it. They have refunded your bets and even given you 0.2 BTC (which you accepted). You then proceed to lose that 0.2 BTC and are now complaining that they aren't paying out the jackpot (which is covered in the T&C).

Checking this, will get back to you soon as well ^^

UPDATE: Your first Bonus was void because you have activated second bonus and the second bonus was void manually, maybe you tried to get back to first one and that didn't work or stopped playing and moved to dice and that was an issue. anyways, there was some technical issues and bonuses turned out to be void, but you do not have to pay for this for sure. You will be reached by our supports team and they will restore your bonus manually. Please, log in on your FJ account, so supports team could talk to you today.

Cheers,
David.

Today they removed both The "Just Because" Bonus ( 1 BTC) from my Bonus list without any response on my ticket. i don't know why the are doing this, but this is seems suspicious.

Weekly Deposit Bonus still activate in my bonus list, but the Both NO-Deposit bonus The "Just Because" Bonus ( worth of 1 BTC) was removed from mu bonus list.

Today screenshot:  https://imgur.com/usaNoLF

Yesterday screenshot: https://imgur.com/a/1Rzs8nP

what would i do if the both bonus was end?.

( 1st Bonus Valid Until date: 2019-01-25 ) ( 9 days left )

( 2nd Bonus Valid Until date 2019-01-29 )  ( 13 days left )

Also lastly since you're so keen about showing information to the players. I'd like to inform them of how hard it is to hit a 1000x Plinko bet.

Based on the fundamentals of Binomial Expansion, here is the probability of how likely you are to land in each of the outcomes listed on 16 pin Plinko.

1  •  16  •  120  •  560  •  1820  •  4368  •  8008  •  11440  •  12870  •  11440  •  8008  •  4368  •  1820  •  560  •  120  •  16  •  1

Total = 65536
Odds of 1000x = 2 / 65536 = 1 / 32768

Percentage wise your chance of hitting a bet like this is 0.00305175781%.

Yet they want to justify 0.2 BTC return and 30 free spins as the highest return they can hope to compensate for. It has to be pretty embarrassing to anyone's standards that your casino can't seem to cover it's own tracks much less know left or right to act professionally toward it's community and the players that reside in them.

What research took your staff so long that I did in the span of 30 minutes. I'm literally so dumbfounded by what you said I feel so bad that your own casino can't feed your correct information for you to relay back to your community that you are trying to look good for. Anyways moving on.

In this next post I will provide deposits that were made immediately after the management of FortuneJack stripped me of my winnings to prove to the community that in fact I would have gotten to this bet without the bugged money. I am just simply a player who does not like to deposit a gross amount of funds all at once and like to divide them into sections to try to limit my gambling habit. Please note that ALL deposits were made subsequently back to back to back to back to back. Showing even more likelihood that I would have gotten to that Plinko game no matter what kind of bug they try to blame.



Lastly I'd like to hear why you insist on lying to the players and the community respectively. You did nothing to prevent such events from occurring. Would you still have us believe that you did not do this with the inclination of reversing everyone's winnings that day?  How about you show us the logs of every persons deposit you altered that night. Tell me this the not all seem fishy to all the players out there.

Today i opened 2 tickets about my 2 bonus issues


1st issue.

Today i received an email from FortuneJack, NO-DEPOSIT BONUS of 0.00253464 BTC, But when i tried to Claim it, the page redirect to me at Balance page. I'm not able to claim it.

Screenshot: http://myprintscreen.com/s/1547539615.509867.png


2nd Bonus issue

1st Bonus activated and i received BONUS AMOUNT: 4295.99949788 XDG, But it was failed after i received Bonus amount, but i did not place any bet.

Screenshot of amount: http://myprintscreen.com/s/1547541869.08564166.png

( 1st Bonus Valid Until date: 2019-01-25 ) then why my bonus failed today? even i did not placed any single bet.


2nd Bonus was failed during the activation time and did not received any amount from 2nd bonus.

( 2nd Bonus Valid Until date 2019-01-29 ) Also failed today, even i did not received Bonus amount.

Here is the support screenshot:

http://myprintscreen.com/s/1547540079.03874311.png

http://myprintscreen.com/s/1547540112.34887939.png

In support screenshot, you can clearly see this that 2 and 3 bonus.

In second Line The "Just Because" Bonus Bonus was failed on my side but on support side 2nd bonus was not activate. ( Check Bonus Valid Date on support screenshot )

In third line The "Just Because" Bonus Bonus activated on my side and as well as on support side, But it was failed after i received Bonus amount and but i did not place any bet. ( Check Bonus Valid Date on support screenshot  )

Screenshot Attached: http://myprintscreen.com/s/1547535578.7673686.png




They closed all my tickets without a single response.

http://myprintscreen.com/s/1547541548.92696708.png

I received it and replayed back, will do my best to help you in clearing out the situation for sure.

Cheers,
david.

David,

I sent you a PM regarding a few friends of mine that have been complaining to me about the New Years Eve mystery box that FJ gave out to everybody - apparently they were never able to play the free spins that they received due to some error when they went to activate them and your live chat support has continually given them some generic "our technical support team is looking into this" line for over 2 weeks now. Could you look into it for me so I can get them off my back or at least put their minds at ease? Thanks!

Posting here again to update on Verusfides Case. As promised we decided to make more files public and to cut it short, we decided to make all records public. Here in this document, you see the whole betting history of the player from the beginning of the play on Adrenaline, where the bug affected his winnings to the alleged jackpot win on Plinko.

See Betting history from Verusfides here ==>> https://docs.google.com/spreadsheets/d/11r_GqS-eVadHHJxRAdCaVSqqBosQWz4y98F48CyvvPs/edit#gid=492165691

After making a deposit of 9.4mBTC  in sum player started to play Adrenaline game on our website. As we already said, the game was first tested in public in those days, and FortuneJack made an official announcement on it as well. We offered players a bug bounty as a gesture that we care and listen to our community and wanted to make all this game development process a community thing as well, so just put the game out and challenged players to find bugs in it.

At some point of the game, severe bug affected the play of some players online at that very moment. This is the moment when player Verusfides set auto cash out on 60. As you see from his bet history game starts to bug, and every bet turns out to be won and player suddenly after realizing this firstly doubles the bet and continues to play the bugged game and after 20 minutes or so raises auto cash out from 60 to 200 continuing to stream money from the bugged game. As you see in history, every single bet is won, and I am talking about 70 consecutive bets. I have already posted the formula making us think that the game was bugged. In the usual cases of winning Win Amount equals of Bet Amount multiplied on RealBPS. WinAmount = BetAmount × RealBPS, here it was all out of control. It does not require rocket science to conclude that the game had suffered a significant bug. And this is not an only player effected from the bug; actually, we learned about the bug from players, who wrote to our support that game was doing funny things and asked us to check it out.

We found the bug and improved it as soon as we could, it took time to determine all the players affected, some of them willingly wrote us themselves and gave the money back and have received a bug bounty, because, I don't know, every player knows that no casino on earth will issue a bug winning. Yes, this is unfortunate accident, but things like this happen, games sometimes are affected by bugs, and we improve it and issue bug bounty and go on.

But Verusfides continued to play, as you see from his game history and he moves on Plinko where alleged jackpot win has happened. 3 Hours after finishing playing on adrenaline Player moves to Plinko, where starts bets with 0.1mBTC and raising money from time-to-time, finally reaching a single bet of 25.6mBTC. In sum, the player had made more than 5 000 bets before reaching a point when the jackpot was won.

Firstly, as the discussion arose to this, there is no chance that player would have made 5 000 bets with this amount on a single bet with his deposit of 9.4mBTC, please review the betting history as a proof of this.

Secondly, this is not even a subject of discussion, as the win made from the bug abuse on our website has triggered a point in our T&C: Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

Thirdly, a player was communicated with this matters several times and at some point, has accepted to get Large Bug Bounty, which is 0.2btc, got his deposit back and also got 30 Free Spins with minimum x2 Wagering because, to be honest, I liked the guy and thought  giving him some additional bonus because of the trouble would have been a nice gesture. But after losing the amount he got from Casino, he started to ask for the money again.

We certainly can not continue with this, from files now made public, it's evident that player got winnings from bug money and rules are entirely clear with this - company has right to seize bug winnings.

Cheers,
David.

This is my original post regarding this incident.

Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to  you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.

(TL;DR below)

Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.

This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.

About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit.  Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?

TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.