Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.
(TL;DR below)
Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.
This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.
About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit. Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?
TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.
(TL;DR below)
Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.
This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.
About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit. Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?
TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.
Hello Dear Player,
As a FortuneJack Casino Representative, I would like to issue a final response on this thread to clear up the situation.
We have launched an investigation within the company for this very delicate case which involved several departments, including thorough relations with game developers to determine if the win was made from the bug money. This is what we have finally concluded:
In the attached file you can see Bet ID (first column), Spin ID (second column), Real BPS (third column), User BPS (fourth column), Bet Amount (fifth column), Win Amount (sixth column), Key (seventh column) and Hash (eighth column). In the usual cases of winning Win Amount equals of Bet Amount multiplied on RealBPS.
WinAmount = BetAmount × RealBPS
View Bet History: https://drive.google.com/file/d/1iLLzeap4MdHwMeVyun3lHA2JxUkPG8lg/view?usp=sharing
As we can see in the file Win Amounts are almost the same every time and are more than Bet Amount × Real BPS. Based on these facts we can state that bet from the player was affected by the bug from the game and finally, an inadequate winning was made.
Also, I’m attaching the screenshot of our back-office. (all the personal information is hidden due to a privacy policy.) In this screenshot, you can see that in every bet BPS is 200 which is another proof of the sad happening on the game site and evidence that game had an unexpected and undetermined bug.
As said in our Terms & Conditions and I believe that any casino representative would agree with me, we are not able to issue a winning made with bug money. According to all mentioned above and because of the bet made by verusfides was with money earned by the bug we are unable to consider winning as a relevant.
We, of course, realize the delicacy of the situation and we are not trying to put the blame on players. We understand this is the inconvenience and we are deeply sorry for this confusing situation.
But despite everything and our positive attitude to the user verusfides, we have to strictly follow our rules this is the only way we can react in this case.
The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.
Cheers,
David.
. This may be repeated each and every time, you will be placing a withdraw request because any time anything may happen and they just want to be making sure of things all intact. 
