Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 307. (Read 464995 times)

Thank you guys for your help. Gives me a little relief knowing that there is some support and I am not trying to figure this out on my own. Very hard not knowing who to turn to in these kind of situations.

I will also nudge both of them but considering we are now entering the week of christmas replies might be slow.. Either way, it's all in their system and on your screenshots so there should be no worries there. I'm sorry that this happened to you (although I have nothing to do with the Casino other than promotions here at bitcointalk). Let's see if we can't figure this out

Okay thank you will try that now.

That is the thing I do not know what bug they are referring to. I thought I was simply winning by doing what it said to do. Place bet during blip pull out before the blip stops and cash out winnings.

Yes if I can argue nothing else but the Plinko, it was won using money I had deposited and the winnings from the bugged game. I don't believe I should penalized for the Plinko winnings simply because of the bugged

game. That does not even seem remotely fair. Couldn't they just take the money I had accrued in the so called bugged game then? Those games had nothing to do with each other. Both played at completely separate

times with lots of other games played in between.

First off: Your case looks strange, and I'd contact support through email or reach out to @davcl or @Rine in the discord channel to take a look at the issue.

Secondly: Do not talk to "game-protect", he will do nothing to help you.

What was bug in provably fair game?

Plinko win looks legit, if you had enough money to place this bet using your deposit, FJ has to pay you money you won.

Me:

Game-Protect has decided to take my case if you will not cooperate and will enforce every action available to them to receive the funds that were seized from me. Also I will start posting threads of this incident. Would you prefer to lose 2000 clients or 20 BTC. It is not a hard choice. Please it is the holidays. Nobody wants this. I would rather be telling people of a great jackpot moment that I had right before Christmas rather than telling everyone how I had been robbed and confiscated by a site which I deemed to be trustworthy.
9:27 am
Please find someone that is able to help me. This is really the most absurd thing I have ever experienced.

Mark:

I appreciate the information provided, but to make sure I understand you correctly - could you restate your concern?

Me:

Your company sent me notifications to play a game yesterday called Adrenaline.
I did so. I won money from there. I did not know that there was a bug. I thought to my knowledge all winnings were won fairly.
Later I played the plinko game and hit the jackpot fairly. as you can see by the hash and server seed provided.
Several minutes later every single cent is taken from me and I am given 0.08 BTC. Saying there was a bug on Adrenaline?
What does the outcome of one game have to do with the outcome of another?
Several people will stop playing here if they see an unfair result here. I have played yesterday for nearly 8 to 10 hours non stop to get to that jackpot and you guys would have this stripped from me, why?
Because of a bug that you guys should have known prior to releasing the game in the first place? If anything should fire the person who let such a thing happen in the first place. Why am I being penalized for doing nothing but playing a game which was first advertised by FortuneJack themselves.
Really I would much rather not blow this out of control but if you guys will continue in this manner. I have your Facebook. Reddit, Twitter, etc. All available to me and ready to see what has happened.
Nobody would even for a second, agree this is remotely fair and I'm sure even you could see this is not right. What have I, as a player done to deserve to be treated like this?
I have followed all rules, every single regulation, wager requirement. I have cooperated through everything you guys have ever asked of me while I play on your site. I demand to be treated with the equal amount of respect I have given your company.

Mark:

I understand your frustration,but rules are one for all  our players, regarding our terms we can not do something more that we also have done. We are really sorry to hear you feedback,if we could do something else for sure we will do it.

Me:

No, I will not accept that as an answer. By doing more than you have done? You robbed me of a winning I won fairly and squarely. What have you done for me?
Okay. Let
Let'
lets see what all the people that use your page has to say.
https://bitcointalksearch.org/topic/fortunejack-is-declining-my-withdrawal-please-advice-me-on-how-i-should-proceed-2095495
https://bitcointalksearch.org/topic/edit-fortunejack-paid-me-after-3-months-2697105
https://www.reddit.com/r/Bitcoin/comments/2vrzfq/psa_about_fortunejack_the_btc_gaming_site/
https://game-protect.com/curacao-licensing-scam/
I know I am not the only person who has had this problem.
Also you guys are affiliated with Game-Protect and this is what they themselves have said.

(Game-Protect)
Hello,
Your legal assessment that they can only confiscate the winnings from Adrenaline (if it had a bug) is absolutely correct. Even then they still have to show proof that the Adrenaline game had a bug.
Did you register your FortuneJack account with Game Protect? If yes, our assistance service is completely free for you.

Best regards,
GP

Me:

I hope you realize the repercussions of being named an unreliable and unfair website.
Also I was told that the bug was worth only 0.08 BTC. So you are saying I had somehow managed to win free BTC playing your game but somehow this is only worth 0.08 BTC? Tell me you guys are joking. Just a find like that in itself is worth more than the 20 BTC I am asking for so please don't sit there and act like what you guys did was remotely right.
It was not, not even in the slightest. I am doing my damnedest to be calm about this but the more this conversation goes on the more frustrated I am getting.
Why on earth would you release a game that had such a huge bug and how was this unaware by anybody in your team? Why am I being treated so poorly for something that is out of my control?!
Your site may say that all bets tied to the bug will void, but that should only be the game in which the bug was found. I deposited enough to make that plinko bet. I refuse to be treated in this manner. This is outrageous. Is nobody on your side willing to listen to any form of reasoning?
I don't understand why you guys constantly wait for things to look poorly in your favor before you decide to act and do the right thing, however if that is your manner of doing things then I will begin posting online.

Mark:

We are very sorry that can not do something more for you.

Me:

No you're not sorry. Don't sit there and lie to me and say you're sorry. You realize the amount of money that in involved in this problem. I know you do so don't just sit there and nonchalantly say to me that there is nothing you can do for me!
I will treat your response to me. As a response from FortuneJack as a whole, and anyone else who reads this chat document will treat it as so.

Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to  you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.

(TL;DR below)

Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.

This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.

About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit.  Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?

TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.

I have had several chats with support and every time they end like : "we understand your frustration but we can't say more about this" or " loyalty system is under investigation and we will make an announcement once investigation will be completed" .

But those answer came only after I insisted I deserve that prize because it was what they advertised. At first they took the road of denying me that prize because of a bunch of bullshit reasons I had to disassemble with time and patience with their support operators.

In their last answers they are saying loyalty system has changed and comp points cannot be changed to btc anymore ( as I asked to be credited the Btc equivalent if loyalty system was under investigation as they stated) but no official announcement has been made about this.


But what really I don't understand is they are doing it for a prize worth like 4 or 5 mBtc : they already awarded me 200 free spins for that same promotion ( using which  I won like three times that amount) but they are still delaying this one.
edit : not sure about the value of those comp points it might be inaccurate / any help on  this will be appreciated).

To provide complete informations I have to say am a long time players on fortunejack ( like 4 or 5 years) and never had any problems with them : no problem with withdrawals ever; always had promo prize paid regularly without any hassle and always had a great assistance when some issues popped up.

Have you tried to ask it through live chat or support ticket? Maybe you can get faster answer that ways instead of in this thread as it seems Fortunejack representative in this forum is not as active as before in responding questions/feedback. How much is 1500 comp points worth in BTC?

I’m now able to login to the site again with my 2FA-enabled account via Google’s 2FA application on my android device, seems issues should now be fixed in regards to accounts not being able to login due to the 2FA on the site being broken. Never hurts to have 2FA enabled in times when accounts are constantly being cracked through bruteforcing all the time; if you don't already have 2FA enabled on your FJ account, I highly suggest doing so as soon as possible. It takes just a few more seconds to login every time, but you gain a massive amount of security by doing so.

I would not recommend playing on FortuneJack, they confiscate winnings and then call the rogue T&C, they ask for unreasonable documents, etc...
Just look at Bitcointalk at search google.

In the past days a lot of people are having trouble logging in to the website I personally didn't experience it but it seems like the problem is fix based on the feedback I received. And in terms of your funds do not be worried as even though there is a problem with the website your balance will be left untouched not unless someone had hacked your account and steal it from you.

Can we have an answer about the Loyalty system issue?

You can opt to remove the 2FA I was told so I presume its purely a problem with that unique system, seems to progress but get caught up on something without stating exactly why.   To remove 2FA you just have to provide some security details and recent history via a support email, I guess thats always an option as people lose phones etc

I dont mind leaving it on there for the moment, I accidentally left some BTC in there for about 3 years once lol

I cannot log in either. Live support says F2A issues but its been a few days now.

Are funds SAFU?

just wanted to let you know
https://fortunejackpartners.com/

Fehlercode: SEC_ERROR_EXPIRED_CERTIFICATE

Good to know about the 2FA, thanks.

And thanks for the merit! Happy holidays!

Okie I just chatted with support on the front page of the site and they let me know they are aware of a problem with 2FA and have a team in place to resolve the problem.      So just thought I'd relay that, I'll try again tomorrow


I checked your post history, no reason people should be with zero merit in this festive season :p

I haven't been able to log in for a few days