2ND UPDATE
Support just emailed me and asked me for the most basic information, which I already provided.
"
Please provide following information to us if possible in order to check what exactly happened.
Game name
Time played
Stake amount
Balance before and after the issue occurred
Provide screenshot "
Absolutely incredibly incompetent support.
Is FortuneJack regulated by any governing gambling body I'd like get proper discourse here considering we're talking about over $1200?!
UPDATE -
Still not resolved 8 hours after sending an email and logging a ticket, Live Support just told me to wait another day.
I am a VIP player here, playing at least 1000 mBTC per spin, most times more.
This is how they treat me??
Absolutely terrible gaming experience here..
My balance simply vanished while I was in the middle of playing live Roulette.
I was in the middle of playing live Roulette, and I hit #32 for 80 mBTC, the hand number is 216914073 - instead of updating my balance - it went to 0?
I can not get in touch with Live Support, and they weren't helpful anyway with other questions - like why it takes 20+ minutes to get my account credited after a deposit is confirmed on the blockchain?
I expect you to resolve this accordingly and provide me with proper compensation for missing out on numbers while your system was apparently down for DDOS.
Dear user,
We always inquire from the player detailed information on the similar cases when there is a problem with any game. This is purely done to better tackle your request as far as submitted the information is concerned. In your mail that you sent before we inquired this information you lacked information on these issue:
- Time played (pending)
- Balance before and after the issue occurred (pending)
- Provide screenshot (pending)
Our support team did assist you in providing the first help that was in the range of their competence. Generally, technical issues are forwarded to the technical department for detailed analysis and it takes time to have the quality response.
We are working on your issue and will get back to you as soon as we have the answer. Thank you.
LAST UPDATE
After reaching out to Support directly on this forum via PM, I was able to get some attention. Keep in mind, I've deposited over 150 BTC on this site since September 2015. It took 24 hours, 2 emails to Support, 3 contacts with Live Support, 3 Posts on BitcoinTalk, and 1 PM but they finally looked into my account and credited me correctly for my win,
Earlier I responded to support thanking him/her, and asking them if they wanted to compensate a VIP further, especially considering I would have hit the next number (#27) for nearly the max bet with a simply click of "reset" - which I absolutely would have done since I was still chasing, but the Admin / Support never responded, so I took that as a sign they didn't want to compensate me whatsoever,
and that's fine - it's their decision.So with the 2800 mBTC, I played a few more spins and lost, cause you know -
Math.
I loved the live roulette here, but based on the difficulty getting any real support outside of wasting my time on this forum, timing issues with deposits and withdrawals, and how they mishandled this issue - I will not make another deposit on this site.
Paging Bitzino.com, Bitcoinrush.io, or CoinRoyale.com to get some Live Roulette so I can once again enjoy this game online.
It doesnt matter much about money but Much about My Time that I gave. lol seriously
