Topic: [Guide] Dogie's Comprehensive Manufacturer Trustworthiness Guide [1st Feb 2016] - page 54. (Read 131506 times)

Changelog 06/07/2014

• Companies must now only sell in hand hardware (<2 weeks) in order to be an A tier company. This time period may be adjusted in the future to help aid batch assembly, which itself is a good thing.

Company changes:

• CoinTerra demoted to E+. Refunds have totally stopped and this is not acceptable. Promotion to C+ once refund backlog is cleared and compensation is paid.
• HashFast demoted to E. As far as I know, HashFast is now in chapter 11 bankruptcy protection.
• KNCMiner demoted to B. Neptunes are still not ready, offered up more preorders and the replacement Frankenstein Jupiters were delivered in pieces.
• SpondooliesTech promoted to B+. Promotion to A if only selling in hand hardware (<2 weeks) and first SP30's ship to customers.
• Avalon remains frozen due to market withdrawal.
• Black Arrow held due to imminent product launch.
• BitMine held at C+. Issues with refunds still, quite a few technical problems with delivered products but are getting worked through.
• VMC demoted to E+. Refunds have almost totally stopped.
• RockMiner added at C+. Promotion to B on successful delivery of batch 2 R-Boxes.
• Noncetech added at C+.
• Lightning ASIC promoted to A.
• Technobit promoted to B+.
• Redhash demoted to C+ due to inactivity.

I'm glad it's not universal then, gives me a little bit hope

I've bought twice from VMC, 1x prospector and 2x gold rush. All have arrived.

VMC have taken 3.44BTC for 3 x mining cards, I have received nothing and no response to communications. I have PM proof if required.

One of the lowest of any ASIC company? Ratings are old anyway, awaiting update next weekend.

VMC -

They have refunded on average one customer per week since the start of this year.

I had been given bankers check from VMC BOA #123 in feb and another check numbered #138 last week.
138-123 = just 15 Refunds in 4 months - just under one a week.

I am one of the lucky ones but there is an army of people still waiting for theirs.

If it takes one week to do one refund then there's something wrong.

Either they are deliberately keeping the money or have no money.

on the plus side, they are throwing boards and hashfast chips out of the door cheap.. but no one trusts them to deliver.

Its less about being on time and more about how they react to that - problems happen all the time. Heck its hard enough getting a package from Amazon on time, nevermind 200 different components from various subcontractors.


It should be but I've already submitted it to the moderators. You can have a go contacting them if you like.

D+ is pretty horrific, seeing as E as as low as normal firms can go. I'll take a look next cycle (this weekend most likely).

Still think it should be stickied/pinned...this is an invaluable resource.

Guessing Dogie can update the guide since Black Arrow has nothing imminent releasing.   

Missed another ship date....

I question the D+ rating of AMT.

They've delivered only a fraction of the miners to users.  Out of the fraction of miners delivered,  a majority of them don't work.

They have not provided a single customer with a user.

They also provide zero communication to users not only about the status of their purchase but provide nothing for post-delivery support.

I think a rating of Z would be more appropriate.

This thread should really be a sticky. This forum REALLY needs this kind of information at the top. dogie is a trusted member of the community as well. Having him and a few other trusted members validate vendors would be a nice thing. If I had seen this before I made my purchase it would have helped immensely in making the right choice a few months ago. (learned since then to follow this list)

@dogie re VMC rating/customer refunds --  Just a heads-up:

Ken doesn't even bother refunding hardware reviewers: 
( http://www.coindesk.com/46k-spent-mining-hardware-happened-next/ )
 

(not sure how this factors into the rating, I'll delete this post if you wish.) 

dude nice thread

Thanks for you efforts to do this list!

I'd like to push for an updated rating of KNC, they did a bate and switch of sorts. Also denying refunds, "forcing" people to accept BTC (lol ironic on a crypto site, yet refunds was agreed to be usd). The one that opted for jupiters instead have recieved used garbage and then asa follow up been treated slow and badly. They broke the agreed 5% mining limit. Well there is more but take a peek at the forum and update the rating to whatever you feel is appropriate.

Thanks!

Cycle delayed one week due to imminent product releases.

And I will back up both of them. NO ONE SHOULD SEND MONEY OR BTC TO BITMINE.  They have lied about delivery of hardware. The spec of the hardware they have delivered isn't as promised. The "safe" customer protection plan for refunding delayed orders is not working as they are not refunding anyone at the moment.

The problem is that they are not responding at all to emails, PMS or in their official thread. People who phone are told what they want to hear and then nothing happens.

I want to second dplusf's concerns. Bitmine might rather be C- or even D considering their behaviour. C+ might create false trust in that company. The reason for delaying the refunds might very well be bankruptcy or a situation close to it.
As they refuse to communicate in a reliable and transparent way, one might expect the worst.

Plus they haven't updated the product descriptions on their home page. They know that their hardware is not nearly capable of what is advertized. The only properly working mode so far is nominal mode with 1 W/GH/s.

I'm well aware of the pressure that is being brought on Bitmine by warning potential customers and making them think twice before ordering there. And this is no badmouthing - it is merely stating the facts.
I feel the necessity to put some pressure on Bitmine to force them to a different behaviour or finally declare bankruptcy, because the current situation simply is unbearable.

I'd prefer them to work for and earn a B or A rating, though. I doubt it will happen. C+ is misleading.

No, which is why I'm waiting until batch 2 when I will.

Hi Dogie.

i want you to know that with bitmine.ch there is a ongoing SCAM. Refunds are not paid back. there are lots of angry customers in the bitmine thread.
Hence there is even a website collecting all the not paid refunds for transparency.

http://www.bitminerefund.com/

It is even worser: bitmine ships miner to people who have requested an refund.
their are breaking their own rules every now and than. the delays are SCAM.

Also there is no improved communication. people waiting for the miners have'nt recieved an email yet stating there is a problem.

They have changed their TOS in the past to limit the Customer Protection Plan to 50% when they realized that they are not able to deliver within the promised delivery date. SCAM

In one of the latest news they say that they have a fixed amount of international wire transfer orders that their bank allows to process daily. but people are also getting refunds with BTC, dependence on their initial form of payment. Why are those refunds not paid back. Their is no limit.

Because bitmine.ch are scamming people the first victims are seen. there is a guy who lost his flat because he bitmine breaks their own TOS and rules. details here:
https://bitcointalksearch.org/topic/m.6605934

They didnt fullfil the promised specs with their miner. till today there is no working turbomode and powersave mode at all. bitmine even tells their costumers not to use the turbo mode because it will void warranty. (but they announced the devices with these specs.)

there are lots and lots of more examples how they do business.