Their responses like that do leave a lot to be desired.
The ability for them to:
1. Payout less than advertised or normal payouts for similar hardware is ok.
2. A month of downtime is acceptable downtime with the only compensation being a small break in electricity fee for less than the time it was down
3. Random price limits and or no trading of shares at all for some miners. For example S17 is MAX 50 USDT and Z11 is MIN 5.00 with basically everyone wanting to sell at that price.
These three things need to be addressed in a way to reassure clients big and small that HashNest has some interest in calming our nerves with their recent irregularities.
Especially as things are looking very good for miners, even small miners can attract and scare away whales(I personally talk to 1 on here about this in private)
Even taking a small hit on overall profit margins will make up for it with a larger flow of client cash coming in to buy up miners, fees from withdraws and share selling, and being able to charge a higher price per miner or electric fee.
A type of Service Level Agreement spelling out compensation for the above issues when they persist would be amazing.
In the S4 and S5 days, I never said a single bad thing about Hashnest as they were perfect! Not a single issue.
However as others have said, since Bitmain no longer owns it, it has been a bit rocky.
I do appreciate all the work you do Hashnest! Please appreciate our feedback as well!
