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Topic: HASHRA - LUNAR SERIES - ASIC SCRYPT MINERS - page 19. (Read 61721 times)

legendary
Activity: 1062
Merit: 1003
Up to FOUR days now with no contact

You'd think with a defective miner in transit, and a jacka$$ on the hook willing to spend more money with them (mainly because of "store credits"), Hashra might have the courtesy to at least drop me an e-mail.  I've tried their Web Site and direct e-mail with not even a courtesy "FU".  So... pretty sure I've made my last transaction with Hashra.  My advice to the uninitiated is to steer clear. 

This "company" breaks their promises, delivers and then discontinues defective "equipment", doesn't have the courtesy to contact it's customers, only "refunds" losses with "store credits", and let's it's early adopters assume all the risk, and absorb the all the losses due to their incompetence or misdirection.

Disappointing.

So they have received your unit now?  Did you chk via tracking?  It might be more courteous to have replied to you but I'm sure they need to check out the unit before offering a solution.
newbie
Activity: 18
Merit: 0
I finally got my y Lunar Lander today and it isn't working. I tried with a laptop (downloaded the software), and with the RaspPi that is included (which I had to power with another cable because it wouldn't join the internet - thanks to the thread for heads up on that); and on both *AS SOON* as CGminer starts, the unit shuts down. I get this error in the log on the Pi:

Icarus Detect: Test failed at /dev/ttyUSB0: get 00000000, should: 00038d26

Not feeling great about this.

My PSU is rated platinum and at 1300W - pretty sure that's not the problem. I have each plug isolated, so I don't think that is the problem.  Since the error is USB related, I tried swapping out the USB cable - no dice.

I am open to suggestions.

Has anyone heard ANYTHING from Hashra in the last few days?
well - don't use their power cable to power the pi - myself and other have had problems. In addition the ethernet cable they supplied did not work. In addition make sure you're nit plugging in the additional 2 wire plug from the pcie cable.

send a message to [email protected] - their tech guy is very responsive.

Thanks - I did take the forum's advice and used a different power cable for the Pi, so thanks for that.  I am using my own ethernet cable, and I can browse to the Controla interface.  And no, I am not plugging in the +2 on the PCI-E connections.  The thing powers up fine... makes lots of noise and even some heat... but then instantly shuts down once I ask to to do some mining...

So working with Hashra support, it appears I have a defective unit.  Now it gets interesting.  While the support team was responsive and proactive, it will be interesting to see how this plays out.  Hopefully Hashra views this as an opportunity to demonstrate excellent customer service.  Stay tuned...

After a few days, and just a few questions, support confirmed my unit defective.  I have sent it back to Hashra, at a significant cost.  Now let's see how they handle this process.  I've already lost 20 days *at least* because of the shipping "mistake" and the defective miner.  Really, really trying to stay positive on this one... would certainly be easier if Hashra met me half-way.

Every ASIC thread is full of stories like this.  I remember clicking pictures of KNC miners with the capacitors and other pieces just randomly falling out of the box.

(sigh) yeah, it's hard to keep the faith.  While Hashra has promised to recompense me somewhat with "store credits", I've yet to see any of them in my account, and as each day passes, LTC difficulty increases.  My broken miner is in transit, I'm out thousands of dollars, and the Hashra team just isn't too concerned about making sure I'm happy.  Put the credits in my account and I'd probably be naive enough to buy another miner!  Perhaps they're saving me from myself.

While this community is flush with optimists and helpful souls (I had so much fun setting up my GPU farm,and I learned everything I know on the fly), I fear the ASIC makers are preying on our good will and trusting impetus.  I just want the damn thing to work, and I'll buy more.  I am loosely planning to make a go of this as a small business.  So if one of these jackass suppliers would get their sh*t together, they might find themselves with a decent amount more biz. 

I'm just super annoyed because in my business, I go out of the way to make sure my customers are happy.  Then they come back and I make more money.  I thought it was a pretty simple tenant.  But perhaps graft and thievery are simpler.

Put my recent comments in a bad place...

I haven't heard anything from Hashra in over three days - has anyone?

Up to FOUR days now with no contact

You'd think with a defective miner in transit, and a jacka$$ on the hook willing to spend more money with them (mainly because of "store credits"), Hashra might have the courtesy to at least drop me an e-mail.  I've tried their Web Site and direct e-mail with not even a courtesy "FU".  So... pretty sure I've made my last transaction with Hashra.  My advice to the uninitiated is to steer clear. 

This "company" breaks their promises, delivers and then discontinues defective "equipment", doesn't have the courtesy to contact it's customers, only "refunds" losses with "store credits", and let's it's early adopters assume all the risk, and absorb the all the losses due to their incompetence or misdirection.

Disappointing.
newbie
Activity: 18
Merit: 0
yea - I heard from Simon yesterday...

Regarding what?  It's been four days for me now.
hero member
Activity: 826
Merit: 1000
'All that glitters is not gold'
Hello !

What it is the real power consumption for a Lunar Launcher (14 MH/s) ?
HASHRA modified the numbers with each batch, so I am confused..

Any help here ?
sr. member
Activity: 266
Merit: 250
great stuff - thanks - yea Maurice is a very cooperative guy.
newbie
Activity: 25
Merit: 0
Here are some quick facts for Hashra's Lunar series I gathered while talking to Maurice from their support team via email

- Hardware Errors are to be expected. These miners use a certain type of chip and it is bound to give hardware errors. To compensate for that they run slightly above their intended speed, mostly negating the Hardware Error aspect. In my case, I get about 6% HW errors which most gets too.

- 55C is a fine temperature, it is in fact colder than it can operate safely under. Everything under 60C is considered safe, above 60C but under 70C is recommended to add cooling. Over 70C is too hot, but they won't melt. The lifespan will decrease if they run too hot for too long, proper ventilation (venting warm air to the outside) is the best way to cool the devices.

- The miner will NOT automatically shut down if it gets too hot, so check your temps frequently. They CAN melt if they overheat. Recommended to place the miner in a well-ventilated place with a window that can be open at all times, so the hot air can escape to the outside. If this is not possible, you can try placing heat-sinks on top of the miner and an additional fan in the room. This will help cool the device more if it gets really hot.

- CGminer uses port 4001. Therefore you can setup CGmonitor from playstore using port youripaddress:4001. Remember to portforward port 4001.


Setting up remote control for your miner

For those who has a dynamic IP address, please use services like noip, dydns.org etc. In this example I will use noip. Link: http://www.noip.com/

1. Sign up an account with noip.

2. After signing up/logged in. Add a host to your account.

http://i272.photobucket.com/albums/jj196/derekz87/1_zpsd16ec618.png

http://i272.photobucket.com/albums/jj196/derekz87/2_zpscb843164.png

3. Once you have added a new host, download the client.

http://i272.photobucket.com/albums/jj196/derekz87/3_zps708d3979.png

http://i272.photobucket.com/albums/jj196/derekz87/4_zpsc4861cc2.png

4. After downloading and installing the client. Run it, then sign in with the username and password you have created earlier.

http://i272.photobucket.com/albums/jj196/derekz87/5_zps19c82fff.png

5. After logging in, click on edit hosts.

http://i272.photobucket.com/albums/jj196/derekz87/6_zps484b6030.png

6. Then make sure the host you have added earlier is checked, then click on save.

http://i272.photobucket.com/albums/jj196/derekz87/7_zps04227a32.png

7. You should be getting three ticks, if you are not sure, click on Refresh Now. As long as DUC client is running in the background, the client will update your hostname every 5 minutes with the latest WAN IP address.

8. Next will be setting up your router, please note that I am using a TP-link router, other routers will be similar. Portforward is also known as Virtual Server or vice-versa. Port triggering or setting a DMZ host will not work in this case this is because a few other software/web management app uses port 80 as well. Setting up a different/unused external port is the only way to redirect you to the "port 80" on your hashra controla correctly.

http://i272.photobucket.com/albums/jj196/derekz87/8_zps0cacaa83.png

9. Once all done, you can try logging in to your miner via your mobile phone on 3g network. Type eg. yourhostname.noip.me:4002

WARNING: REMEMBER TO CHANGE YOUR DEFAULT PASSWORD FOR MINER, ANYONE WHO KNOWS YOUR WAN IP ADDRESS OR YOUR NOIP HOSTNAME TOGETHER WITH THE PORT WILL BE ABLE TO CHANGE THE SETTINGS OF YOUR MINER.

GOOD LUCK setting up remote control.

P/S: Please feel free to pin this up or quote this if you think it's useful.
sr. member
Activity: 266
Merit: 250
yea - I heard from Simon yesterday...
newbie
Activity: 18
Merit: 0
I finally got my y Lunar Lander today and it isn't working. I tried with a laptop (downloaded the software), and with the RaspPi that is included (which I had to power with another cable because it wouldn't join the internet - thanks to the thread for heads up on that); and on both *AS SOON* as CGminer starts, the unit shuts down. I get this error in the log on the Pi:

Icarus Detect: Test failed at /dev/ttyUSB0: get 00000000, should: 00038d26

Not feeling great about this.

My PSU is rated platinum and at 1300W - pretty sure that's not the problem. I have each plug isolated, so I don't think that is the problem.  Since the error is USB related, I tried swapping out the USB cable - no dice.

I am open to suggestions.

Has anyone heard ANYTHING from Hashra in the last few days?
well - don't use their power cable to power the pi - myself and other have had problems. In addition the ethernet cable they supplied did not work. In addition make sure you're nit plugging in the additional 2 wire plug from the pcie cable.

send a message to [email protected] - their tech guy is very responsive.

Thanks - I did take the forum's advice and used a different power cable for the Pi, so thanks for that.  I am using my own ethernet cable, and I can browse to the Controla interface.  And no, I am not plugging in the +2 on the PCI-E connections.  The thing powers up fine... makes lots of noise and even some heat... but then instantly shuts down once I ask to to do some mining...

So working with Hashra support, it appears I have a defective unit.  Now it gets interesting.  While the support team was responsive and proactive, it will be interesting to see how this plays out.  Hopefully Hashra views this as an opportunity to demonstrate excellent customer service.  Stay tuned...

After a few days, and just a few questions, support confirmed my unit defective.  I have sent it back to Hashra, at a significant cost.  Now let's see how they handle this process.  I've already lost 20 days *at least* because of the shipping "mistake" and the defective miner.  Really, really trying to stay positive on this one... would certainly be easier if Hashra met me half-way.

Every ASIC thread is full of stories like this.  I remember clicking pictures of KNC miners with the capacitors and other pieces just randomly falling out of the box.

(sigh) yeah, it's hard to keep the faith.  While Hashra has promised to recompense me somewhat with "store credits", I've yet to see any of them in my account, and as each day passes, LTC difficulty increases.  My broken miner is in transit, I'm out thousands of dollars, and the Hashra team just isn't too concerned about making sure I'm happy.  Put the credits in my account and I'd probably be naive enough to buy another miner!  Perhaps they're saving me from myself.

While this community is flush with optimists and helpful souls (I had so much fun setting up my GPU farm,and I learned everything I know on the fly), I fear the ASIC makers are preying on our good will and trusting impetus.  I just want the damn thing to work, and I'll buy more.  I am loosely planning to make a go of this as a small business.  So if one of these jackass suppliers would get their sh*t together, they might find themselves with a decent amount more biz. 

I'm just super annoyed because in my business, I go out of the way to make sure my customers are happy.  Then they come back and I make more money.  I thought it was a pretty simple tenant.  But perhaps graft and thievery are simpler.

Put my recent comments in a bad place...

I haven't heard anything from Hashra in over three days - has anyone?
newbie
Activity: 9
Merit: 0
Please check Order #1091
Order Date: 12th Jun 2014

This order is marked as Pending
sr. member
Activity: 266
Merit: 250
HEY
i took an order th 5th june 2014
but my order is still considered as awaiting fulfillment
you're late !!!

and i don't understand why you said on your website that your miners
are in stock and ready to ship !!
if your miners are in stock what are you waiting to ship mine !!??

OK my order was marked as SHIPPED 2 min ago
all apologies Smiley

woohoo +1 - enjoy
newbie
Activity: 18
Merit: 0
I finally got my y Lunar Lander today and it isn't working. I tried with a laptop (downloaded the software), and with the RaspPi that is included (which I had to power with another cable because it wouldn't join the internet - thanks to the thread for heads up on that); and on both *AS SOON* as CGminer starts, the unit shuts down. I get this error in the log on the Pi:

Icarus Detect: Test failed at /dev/ttyUSB0: get 00000000, should: 00038d26

Not feeling great about this.

My PSU is rated platinum and at 1300W - pretty sure that's not the problem. I have each plug isolated, so I don't think that is the problem.  Since the error is USB related, I tried swapping out the USB cable - no dice.

I am open to suggestions.

Has anyone heard ANYTHING from Hashra in the last few days?
well - don't use their power cable to power the pi - myself and other have had problems. In addition the ethernet cable they supplied did not work. In addition make sure you're nit plugging in the additional 2 wire plug from the pcie cable.

send a message to [email protected] - their tech guy is very responsive.

Thanks - I did take the forum's advice and used a different power cable for the Pi, so thanks for that.  I am using my own ethernet cable, and I can browse to the Controla interface.  And no, I am not plugging in the +2 on the PCI-E connections.  The thing powers up fine... makes lots of noise and even some heat... but then instantly shuts down once I ask to to do some mining...

So working with Hashra support, it appears I have a defective unit.  Now it gets interesting.  While the support team was responsive and proactive, it will be interesting to see how this plays out.  Hopefully Hashra views this as an opportunity to demonstrate excellent customer service.  Stay tuned...

After a few days, and just a few questions, support confirmed my unit defective.  I have sent it back to Hashra, at a significant cost.  Now let's see how they handle this process.  I've already lost 20 days *at least* because of the shipping "mistake" and the defective miner.  Really, really trying to stay positive on this one... would certainly be easier if Hashra met me half-way.

Every ASIC thread is full of stories like this.  I remember clicking pictures of KNC miners with the capacitors and other pieces just randomly falling out of the box.

(sigh) yeah, it's hard to keep the faith.  While Hashra has promised to recompense me somewhat with "store credits", I've yet to see any of them in my account, and as each day passes, LTC difficulty increases.  My broken miner is in transit, I'm out thousands of dollars, and the Hashra team just isn't too concerned about making sure I'm happy.  Put the credits in my account and I'd probably be naive enough to buy another miner!  Perhaps they're saving me from myself.

While this community is flush with optimists and helpful souls (I had so much fun setting up my GPU farm,and I learned everything I know on the fly), I fear the ASIC makers are preying on our good will and trusting impetus.  I just want the damn thing to work, and I'll buy more.  I am loosely planning to make a go of this as a small business.  So if one of these jackass suppliers would get their sh*t together, they might find themselves with a decent amount more biz. 

I'm just super annoyed because in my business, I go out of the way to make sure my customers are happy.  Then they come back and I make more money.  I thought it was a pretty simple tenant.  But perhaps graft and thievery are simpler.
member
Activity: 74
Merit: 10
HEY
i took an order th 5th june 2014
but my order is still considered as awaiting fulfillment
you're late !!!

and i don't understand why you said on your website that your miners
are in stock and ready to ship !!
if your miners are in stock what are you waiting to ship mine !!??

OK my order was marked as SHIPPED 2 min ago
all apologies Smiley
sr. member
Activity: 266
Merit: 250
to my knowledge only one was received damaged - all the others are working fine - I have to 26 mh units
sr. member
Activity: 369
Merit: 250
I too am curious about the batch 2s' shipping status. The 15th has passed and no word or announcements and my message inquiring about the matter has gone unanswered.

The last I heard they were no longer shipping in batches because they said they had stock. Whether that was for all models or not I'm not sure because as in a few posts ago, they apparently took one model off their site due to parts being delayed.  Did you order or just inquiring as to delivery times?

I ordered and am just waiting for delivery but so far no word from them. I at least expect to get an e-mail from them saying there would be a delay due to hardware issues if that is the case. So far nothing from them. The batch 2 was the one that was removed that I ordered.

did you check your order status online through their website?

that is their preferred method of status updating.

Yes, it's been on "Awaiting Fulfillment" ever since my order. Nothing else has change since then, no e-mail updates or messages. Not even an announcement from the newsletter. The thing that worries me is that I didn't hear about the supposed delay until I came here and I would expect to have been notified directly since I'm a paying customer. I have confidence that they will deliver it's just a flag and I don't like red flags.

On another note, I have been reading about some problems miners have been having with the hardware. Are they widespread or just a few units? And are the units being received so far of good quality? I had the same concerns when I bought my first S1 but all of the concerns from users were either trivial or easily fixed.
sr. member
Activity: 266
Merit: 250
I too am curious about the batch 2s' shipping status. The 15th has passed and no word or announcements and my message inquiring about the matter has gone unanswered.

The last I heard they were no longer shipping in batches because they said they had stock. Whether that was for all models or not I'm not sure because as in a few posts ago, they apparently took one model off their site due to parts being delayed.  Did you order or just inquiring as to delivery times?

I ordered and am just waiting for delivery but so far no word from them. I at least expect to get an e-mail from them saying there would be a delay due to hardware issues if that is the case. So far nothing from them. The batch 2 was the one that was removed that I ordered.

did you check your order status online through their website?

that is their preferred method of status updating.
sr. member
Activity: 369
Merit: 250
I too am curious about the batch 2s' shipping status. The 15th has passed and no word or announcements and my message inquiring about the matter has gone unanswered.

The last I heard they were no longer shipping in batches because they said they had stock. Whether that was for all models or not I'm not sure because as in a few posts ago, they apparently took one model off their site due to parts being delayed.  Did you order or just inquiring as to delivery times?

I ordered and am just waiting for delivery but so far no word from them. I at least expect to get an e-mail from them saying there would be a delay due to hardware issues if that is the case. So far nothing from them. The batch 2 was the one that was removed that I ordered.
legendary
Activity: 1062
Merit: 1003
I too am curious about the batch 2s' shipping status. The 15th has passed and no word or announcements and my message inquiring about the matter has gone unanswered.

The last I heard they were no longer shipping in batches because they said they had stock. Whether that was for all models or not I'm not sure because as in a few posts ago, they apparently took one model off their site due to parts being delayed.  Did you order or just inquiring as to delivery times?
newbie
Activity: 25
Merit: 0
The latest version 1.4.7.5 for CONTROLA it is a failure.
If you want to edit / delete a pool the system frozen, and you must to unplug to power cable form the ASIC and the PI in order to start again.

The version v1.4.6.5.1  works fine !

Was your miner turned off when doing that? I had problems switching priority orders before this, the whole system would be stuck, and a reboot was needed. Then I realized that my miner was actually turned off!

The Pi wasnt able to detect the miner in order to send new commands. That's why it was stuck.
legendary
Activity: 1062
Merit: 1003
The latest version 1.4.7.5 for CONTROLA it is a failure.
If you want to edit / delete a pool the system frozen, and you must to unplug to power cable form the ASIC and the PI in order to start again.

The version v1.4.6.5.1  works fine !

I would have to disagree - I have never had to power off my power cable.

I may have to reboot once in a while after switching pools, but I do that via SSH and I'm fine.

I agree. With 1.4.6.5.1 I always had to reset to switch pools. With 1.4.7.5 I can switch on the fly. Seems like a winner to me
sr. member
Activity: 266
Merit: 250
The latest version 1.4.7.5 for CONTROLA it is a failure.
If you want to edit / delete a pool the system frozen, and you must to unplug to power cable form the ASIC and the PI in order to start again.

The version v1.4.6.5.1  works fine !

I would have to disagree - I have never had to power off my power cable.

I may have to reboot once in a while after switching pools, but I do that via SSH and I'm fine.

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