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Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 33. (Read 109857 times)

jr. member
Activity: 56
Merit: 1
I faced the same problem like mehceh. Hitbtc locked my account with 7 BTC.

Stay away from hitbtc now

A lot of traders have same problems on hitbtc. A lot of cases can be found on reddit.
alexah, KYC procedures are routine for all major exchanges. A lot of HitBTC customers pass them and continue trading, although messages from those who fail to pass the verification procedures are usually more visible.

What's your support ticket ID? Please share it here for an update.

I'm waiting for my BTC withdrawal for a very long time!
After withdrawal confirming I see NO BTC on account balance, NO TXID and NO CANCEL BUTTON!
Operation ID: c0fae14b-7918-4fb3-9b11-f6a06c16683b
Ticket #267299 with no responce.
newbie
Activity: 1
Merit: 0
I send a lot of mined Monero to HitBTC everyday and do a lot of high frequency trading which they make a lot of money in fees from...
But now, they changed my Monero address without even notifying me!!!!

So I had 28XMR sent to what had always been my XMR address, but it's not showing up on my account as they changed my XMR address.
I assume HitBTC just keeps it, because I've raised a support ticket, 266121, and they haven't responded!

Why would they change my address without notifying me?? And then just keep a serious amount of money for themselves!
member
Activity: 322
Merit: 23
I see that many are complaining here !

Check out the scam thread - it's full of HitBTC.com accusations......
Hoping that hitBTC staff will fix these problems as soon as possible, or they are losing traders.
I have an account in hitBTC and I don't have to open on it because all crypto's are decrease.
I saw that there are more featuring coins for trading, and I think they always have technically maintenance so that we could not cash out.
hero member
Activity: 1438
Merit: 574
Always ask questions. #StandWithHongKong
I see that many are complaining here !

Check out the scam thread - it's full of HitBTC.com accusations......
hero member
Activity: 1923
Merit: 538
I see that many are complaining here !

I have also a deposit problem, and support is slow to respond.
newbie
Activity: 1
Merit: 0
hello i have problem with my account HITBTC
i cant  withdraw  coin and transfer money from main  to trading acc
Ticket ID #266545
Please help me  ASAP
newbie
Activity: 61
Merit: 0
StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.

 what your support is doing?

http://myprintscreen.com/s/sbyj/e129fc9fc3   Nelly Marsh ( Hitbtc support )  mark as solved  , but i got nothing in my hitbtc account, what is this?Huh


do you have  answer about this??


http://i67.tinypic.com/i6l9u9.png
newbie
Activity: 61
Merit: 0
Now hitbtc   ignoring me  Huh Huh Huh  why support mark as solved Huh?
staff
Activity: 3500
Merit: 6152
So you do confirm that one could get his account closed without prior notice? Some people are using your services just because there is no need to verify their identity and they are not wiling to provide it in the future either.
sr. member
Activity: 525
Merit: 250
I faced the same problem like mehceh. Hitbtc locked my account with 7 BTC.

Stay away from hitbtc now

A lot of traders have same problems on hitbtc. A lot of cases can be found on reddit.
alexah, KYC procedures are routine for all major exchanges. A lot of HitBTC customers pass them and continue trading, although messages from those who fail to pass the verification procedures are usually more visible.

What's your support ticket ID? Please share it here for an update.
sr. member
Activity: 525
Merit: 250
mehceh, unfortunately, you failed to complete the KYC procedure that was explained to you in detail step by step. Please contact the dedicated team member assigned to your ticket and follow their instructions to resolve the issue and retrieve your funds.
newbie
Activity: 4
Merit: 0
I faced the same problem like mehceh. Hitbtc locked my account with 7 BTC.

Stay away from hitbtc now

A lot of traders have same problems on hitbtc. A lot of cases can be found on reddit.
newbie
Activity: 37
Merit: 0
i wrote what is containing.
newbie
Activity: 61
Merit: 0

This post has been locked by the community moderators  (   http://myprintscreen.com/s/sc09/94e9dde818  )

This post is locked. You won't be able to comment.
newbie
Activity: 61
Merit: 0
StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.


 is this your good news?Huh mark as solved, but the problem isn't fix yet Huh Huh Huh Huh
newbie
Activity: 61
Merit: 0
StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.

 what your support is doing?

http://myprintscreen.com/s/sbyj/e129fc9fc3   Nelly Marsh ( Hitbtc support )  mark as solved  , but i got nothing in my hitbtc account, what is this?Huh
full member
Activity: 272
Merit: 102
Millionaire
im still waiting for my concern too Cheesy

ipanda, sorry for keeping you waiting! Could you remind us your support ticket #?

#1448 , right above your comment. I just want to know some information, easy question if you can spare me a bit of time. Thank you so much
newbie
Activity: 37
Merit: 0
I wrote that message via reddit:

https://www.reddit.com/r/hitbtc/comments/85wawk/anatomy_of_stolen_65000_usd_money_by_hitbtc/

I will share some information with you and asking some question. Your choice. I really tired.

1 Feb. 2018; ticket #224572 opened with withdraw problem XMR and HitBTC ID is 434102a8-44b7-466b-b066-5cdb89ac9448

I sent requested selfie
I sent full of my knowledge about source
I sent International Identitiy Card who is sent my whole balance.
I sent again requested new selfie with given new background photo.
I sent more info, founded about source.
I sent my own Identity Card because of they want to mine, not my friend nor source
I sent new ethereum transaction id which is contain data 'Yes, #224572 ticket owner proven for KYC' but they was not accept that
I sent my ethereum address private key for proof of ownership but ignored
I sent credentials of my another exchange sites because wanted from me with detailed username and password
They not solve my ticket and said; we can't accept these for KYC. Now, I gave up.

Just asking; why do they keep the money? just send back the original funds or don't accept before opening account. However...

If you solve that ticket, i will share everywhere with contains 'I am sorry' OR Please accept that; Fck you! You are fckd up my life.

and deleted comment without no reason:

sailormuz sent me this information i think it's %100 accurate. same experience like me:

Don't expect your coins from Hitbtc because:

- If your balance amount is large enough Hitbtc block it.
- If you're from certain countries they know you can't open an international case so they keep blocking it.
- For aml/kyc, you try to authenticate yourself they will keep requesting documents like this: send us your id, thats ok, now send us your transactions, thats ok, but we want your passport instead of id, send that one, ok we received your pass now send us your selfie, when you send at first they say ok but then they refuse with a reason it's not bright even it's bright as hell, then they find something now send other pages of your passport... *** They never ask you everything at once to gain time. ***
- If you've any transactions with coins like aeon or monero you're totally out of luck because as no one can trace coins back due to nature of privacy coins, they'll never satisfy and you lost your coins again.
- Even though they're not cops they like to keep those coins without origins!!! How governments allow them to keep unknown originated coins? funny aml/kyc doesn't apply to them but only you.
- Oh wait governments don't accept crypto coins as real money yeah? then how kyc/aml apply to hitbtc in every region of the world if you buy crypto coins in your own country? I'm also skeptical as governments see hitbtc as financial institution. Unlike most of crypto exchanges out there, hitbtc using aml/kyc for themselves, they're forcing it too much to keep your crypto coins. scam...
- For btc for example, they never send the bitcoins to sending address back, they keep them.
- They allow you to deposit but not withdraw. Trap...
- By the way, if you buy some btc from your friend a few years ago for a few bucks, you can never prove this to hitbtc. They simply keep the coins.

Never expect your coins back...
sr. member
Activity: 525
Merit: 250
im still waiting for my concern too Cheesy

ipanda, sorry for keeping you waiting! Could you remind us your support ticket #?
sr. member
Activity: 525
Merit: 250
StarterX, we're currently reviewing your support tickets. Please give us the time to conduct full research before getting back to you with some good news.
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