HitBTC.com - The most advanced cryptocurrency exchange - page 89.

Daedelus

hero member

Activity: 574

Merit: 500

Hi HitBTC,

Are you still on track to add the Nxt/Fiat pairs by the 1st August?

Thanks Grin

hitbtc

sr. member

Activity: 525

Merit: 250

Dear cAPSLOCK,

Thank you for a nice feedback!
We have great news for you and other HitBTC traders - now you can see a transaction information in the history!

Please feel free to contact our representative via Support form or email ([email protected]) if you need our assistance

Thank you for choosing our service,
The HitBTC Team

cAPSLOCK

legendary

Activity: 3738

Merit: 5127

Whimsical Pants

Quote from: hitbtc on July 24, 2014, 05:18:20 AM

Quote from: cAPSLOCK on July 23, 2014, 05:47:10 PM

Thank you. You have resolved this manner in a way where I will be comfortable still doing business with you.

Dear cAPSLOCK,

We have sent out the information on this issue and the instruction on how to resolve it as quickly as possible to all affected "hitbtc" customers.
Would you mind confirming the problem does not persist anymore, please?

Thank you for choosing our service,
The "hitbtc" team

Yes. You resolved the matter in an extremely satisfactory way. At the onset of this problem I was concerned enough, that frankly I had chosen to limit my exposure in the future. But as I said in that quote, I will still feel comfortable sending my money to and from your exchange after the situation had been handled so well.

I have not yet done another trade, deposit, or withdrawal on hitBtc so I cannot comment on whether everything is back to normal, but I would assume knowing the nature of the bug that it is.

I made a suggestion via email (specifically for your suggestion contest) that you include transaction information in the history. So far there is only an "operation ID" which is internal to your service. Had there been a transaction ID in the record available to me, I could have gone to Poloniex with this information as proof of my deposit and resolved this problem more quickly, and without opening a support ticket on your end.

But overall I think you have one of the best trading platforms on the market.

Thank you for the good service.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: cAPSLOCK on July 23, 2014, 05:47:10 PM

Thank you. You have resolved this manner in a way where I will be comfortable still doing business with you.

Dear cAPSLOCK,

We have sent out the information on this issue and the instruction on how to resolve it as quickly as possible to all affected "hitbtc" customers.
Would you mind confirming the problem does not persist anymore, please?

Thank you for choosing our service,
The "hitbtc" team

cAPSLOCK

legendary

Activity: 3738

Merit: 5127

Whimsical Pants

Quote from: hitbtc on July 23, 2014, 11:25:17 AM

Dear cAPSLOCK,

Sorry for the delay with answering you. We have successfully identified the cause as you have mentioned a support ticket ID in your previous message.
At the moment the issue is already resolved and our Support manager will additionally inform you on it by email.

Thank you for choosing our service,
The "hitbtc" team

Thank you. You have resolved this manner in a way where I will be comfortable still doing business with you.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: cAPSLOCK on July 22, 2014, 11:39:02 PM

I am having serious issues with deposits and withdrawals.
My deposit issue was resolved after many hours, but my most recent withdrawal has just disappeared. It never reached it's destination. The withdrawal (opertation ID 116790-37906-21862) was placed almost 12 hours ago. My support ticket ( Request #5574) has been ignored so far.
I need to see some answers here soon. And I expect my money to be delivered swiftly.
Please advise as soon as possible. I do not take missing funds lightly.

Dear cAPSLOCK,

Sorry for the delay with answering you. We have successfully identified the cause as you have mentioned a support ticket ID in your previous message.
At the moment the issue is already resolved and our Support manager will additionally inform you on it by email.

Thank you for choosing our service,
The "hitbtc" team

hitbtc

sr. member

Activity: 525

Merit: 250

Dear HitBTC Users,

Regarding your numerous questions on the possible reasons of XMR payments not being processed correctly, we would like to inform you that the bug which caused the above-mentioned issue has been identified: due to a common technical issue, the transaction IDs were not sent to the XMR blockchain since 22/07/2014 11:30 UTC.

While this bug has not affected users who were withdrawing Monero to their own wallets, it affected the users who were transferring Monero directly between their accounts at different cryptocurrency exchanges, including HitBTC. The consequence being that the coins transferred directly from one exchange to another did not contain a payment ID, preventing users’ trading account from being credited.

At the present moment the problem has already been solved. We also inform you that HitBTC has cooperated with the involved exchanges on crediting users their funds.

In case you encounter any difficulties withdrawing or depositing Monero, please contact our Support team, and we will investigate the case in shortest time possible.

Regards,
the HitBTC team

cAPSLOCK

legendary

Activity: 3738

Merit: 5127

Whimsical Pants

*edit* issue resolved.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: JulioCesar on July 15, 2014, 03:40:29 PM

I have looked at the information page me! But not yet comletely understood the exact tasks of a market maker! Can you explain some more detail, or make an example?

Quote from: HerrAndreas on July 22, 2014, 10:57:37 AM

could you please outline how the market maker contracts work?
what does "staying within the spread" and admissible size mean exactly?

Dear JulioCesar and HerrAndreas,

Here you can find more information on Market Makers.

Admissible size is the sum of all the orders on both buy and sell sides.
The spread is defined as the difference between the bid and ask prices.

For more information, please contact us at [email protected].

Thank you for choosing our service,
The "hitbtc" team

HerrAndreas

full member

Activity: 212

Merit: 100

Hello hitbtc,

could you please outline how the market maker contracts work?

what does "staying within the spread" and admissible size mean exactly?

best regards.

GSI_Kristjan

newbie

Activity: 41

Merit: 0

Hi hitbtc!

Sent you a PM about email issue.

JulioCesar

member

Activity: 64

Merit: 10

Quote from: hitbtc on July 04, 2014, 04:23:23 AM

Quote from: MaWo on July 02, 2014, 05:10:57 AM

What is the function of a market maker?

Dear MaWo,

We have prepared a page with the information on conditions for Market Makers - https://hitbtc.com/mm.

Thank you for choosing our service,
The "hitbtc" team

I have looked at the information page me! But not yet comletely understood the exact tasks of a market maker! Can you explain some more detail, or make an example?

pookielax31

sr. member

Activity: 462

Merit: 500

Hit BTC needs a TROLL box..... the BULLBOX it would be sickkk

hitbtcvictim

newbie

Activity: 3

Merit: 0

Everything was fixed and I got all my LTC and BTC. I wish the support wasn't so slow but at least I didn't lose any money. I will continue to use Hitbtc as long as errors like these are not a common thing.

hitbtcvictim

newbie

Activity: 3

Merit: 0

Well hitbtc finally got my LTC found and credited to me. Then they said they were going to fix another problem had with .6 BTC stuck in pending while transfering from trading to main account ( a proccess that only takes one second). My BTC have pending pending for 4 days now. They said they were working on it and after they found my LTC I believed them. That was 12 hours ago and still no response after asking about it 3 times. hitbtc would be a great exchange if they had better support and would quit making tiny mistakes like this that has had my .6 BTC ($300) tied up for 4 days.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: forzendiablo on July 08, 2014, 11:48:43 PM

everybody vote for SIS - we need it on hitBTC !
come on people!

Dear forzendiablo,

Currently 518 users have already voted for SiameseCoin (https://hitbtc.com/vote)

Please note that once you sign in to your "hitbtc" account, your votes will be multiplied by 10!
Be sure to share this link with your friends, Twitter and Facebook followers!

Thank you for choosing our service,
The "hitbtc" team

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: hitbtcvictim on July 09, 2014, 01:23:37 AM

I have been using hitbtc for a while, but I think they just stole my money. I sent a larger LTC transaction to load my account which is usually instant or pending for a couple of minutes. This one says "failed" They OFC have my litecoins as I can see in the block chain the transaction went through. I have emailed them serveral times with no response. it was close to $5,000 US which as of right now LTC is shooting up and I could be making a killing. I hope this is something that will be fixed and they are not theives just stealing coins.

Dear hitbtcvictim,

Could you please PM us with your profile ID (10 character alphanumeric) so we can identify the issue you have encountered while using our services?
Our representative will take a deeper look into this problem and will contact you by email in a few hours.
We'll do our best to solve this issue as promptly as possible.

Thank you in advance!

Thank you for choosing our service,
The "hitbtc" team

hitbtcvictim

newbie

Activity: 3

Merit: 0

I have been using hitbtc for a while, but I think they just stole my money. I sent a larger LTC transaction to load my account which is usually instant or pending for a couple of minutes. This one says "failed" They OFC have my litecoins as I can see in the block chain the transaction went through. I have emailed them serveral times with no response. it was close to $5,000 US which as of right now LTC is shooting up and I could be making a killing. I hope this is something that will be fixed and they are not theives just stealing coins.

forzendiablo

legendary

Activity: 1526

Merit: 1000

the grandpa of cryptos

everybody vote for SIS - we need it on hitBTC !

come on people!

xtoff

full member

Activity: 187

Merit: 100

Tru Reputation Network - Proof of Reputation

Bonjour,
Thanks i have the money now. I understand i have put my ID in the "Référence bénéficiaire" but I must fill "Motif du virement".
Ok for next time.
Thank you for the fast interventions

Grin

Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 89. (Read 109493 times)