HitBTC.com - The most advanced cryptocurrency exchange - page 90.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: hitbtcvictim on July 09, 2014, 12:23:37 AM

I have been using hitbtc for a while, but I think they just stole my money. I sent a larger LTC transaction to load my account which is usually instant or pending for a couple of minutes. This one says "failed" They OFC have my litecoins as I can see in the block chain the transaction went through. I have emailed them serveral times with no response. it was close to $5,000 US which as of right now LTC is shooting up and I could be making a killing. I hope this is something that will be fixed and they are not theives just stealing coins.

Dear hitbtcvictim,

Could you please PM us with your profile ID (10 character alphanumeric) so we can identify the issue you have encountered while using our services?
Our representative will take a deeper look into this problem and will contact you by email in a few hours.
We'll do our best to solve this issue as promptly as possible.

Thank you in advance!

Thank you for choosing our service,
The "hitbtc" team

hitbtcvictim

newbie

Activity: 3

Merit: 0

I have been using hitbtc for a while, but I think they just stole my money. I sent a larger LTC transaction to load my account which is usually instant or pending for a couple of minutes. This one says "failed" They OFC have my litecoins as I can see in the block chain the transaction went through. I have emailed them serveral times with no response. it was close to $5,000 US which as of right now LTC is shooting up and I could be making a killing. I hope this is something that will be fixed and they are not theives just stealing coins.

forzendiablo

legendary

Activity: 1526

Merit: 1000

the grandpa of cryptos

everybody vote for SIS - we need it on hitBTC !

come on people!

xtoff

full member

Activity: 187

Merit: 100

Tru Reputation Network - Proof of Reputation

Bonjour,
Thanks i have the money now. I understand i have put my ID in the "Référence bénéficiaire" but I must fill "Motif du virement".
Ok for next time.
Thank you for the fast interventions

Grin

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: xtoff on July 04, 2014, 05:57:08 AM

Thanks,
I saw the e-mail. I answered with a copy of the transaction in my bank and reference of my account.
I hope that it is going to be settled because I do not see what I had to make that I would not have made?
I had followed the instructions.

Dear xtoff,

We have PM'd you an instruction on how to avoid similar situations in the future.

N'hésitez pas à nous contacter via notre e-mail [email protected] si vous avez des questions.

Thank you for choosing our service,
The "hitbtc" team

xtoff

full member

Activity: 187

Merit: 100

Tru Reputation Network - Proof of Reputation

Thanks,
I saw the e-mail. I answered with a copy of the transaction in my bank and reference of my account.
I hope that it is going to be settled because I do not see what I had to make that I would not have made?
I had followed the instructions.

Huh

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: xtoff on July 04, 2014, 04:40:18 AM

Bonjour,
3 days after no funds on my account, what can i do

Dear xtoff,

We kindly ask you to check your e-mail, most probably our representative have tried to contact you recently.
Please don't hesitate to contact the Support team via PM or e-mail ([email protected]) if you have any questions.

Thank you for choosing our service,
The "hitbtc" team

xtoff

full member

Activity: 187

Merit: 100

Tru Reputation Network - Proof of Reputation

Bonjour,
3 days after no funds on my account, what can i do

Your user ID: v8kpr6t9v2 200EUR

I hope you will use french language too because I have difficulties to understand how to buy BTC with euro at the price I want with the demo.

Huh

Thanks

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: MaWo on July 02, 2014, 04:10:57 AM

What is the function of a market maker?

Dear MaWo,

We have prepared a page with the information on conditions for Market Makers - https://hitbtc.com/mm.

Thank you for choosing our service,
The "hitbtc" team

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: McDoxy on July 01, 2014, 03:41:23 PM

Is there a date or specific day when the winner will be picked?
Or will it be randomly decided?
Because on your voting page it says every 2-3 weeks.

Dear McDoxy,

We have added Monero to our exchange within 3 weeks after Dogecoin was added.
Most probably we will add a new currency soon

Thank you for choosing our service,
The "hitbtc" team

MaWo

hero member

Activity: 575

Merit: 502

What is the function of a market maker?

McDoxy

member

Activity: 96

Merit: 10

Is there a date or specific day when the winner will be picked?

Or will it be randomly decided?

Because on your voting page it says every 2-3 weeks.

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Daedelus on June 30, 2014, 11:37:03 AM

Define 'win the vote', Nxt has been winning for weeks but there has been very little about it. Do you know how much longer Nxt has to win the vote for before they are added?

Dear Daedelus,

Every coin that wins the vote will be added to "hitbtc" interface

Also please note that we will add a new coin out of turn if there are at least 2 Market Makers.

Thank you for choosing our service,
The "hitbtc" team

Daedelus

hero member

Activity: 574

Merit: 500

Quote from: hitbtc on June 30, 2014, 11:07:00 AM

Quote from: Daedelus on June 30, 2014, 09:23:27 AM

I saw on twitter you are looking for Monero market makers. They have been around for a couple of months and have less than 1000 votes.

Nxt has been voting for several months and is number 1 in the vote but you haven't asked for any Nxt market makers.

Are you planning on adding Monero before Nxt and make this vote a huge waste of time for everyone who has participated?

Dear Daedelus,

If Monero will win the vote it will certainly be added to the family of pairs traded on "hitbtc".
If NXT will win the vote - it will be added first

By the way, if you know any market makers for NXT or would like to put us in touch with one - we will be very glad to do so!
Don't hesitate to contact us.

Thank you for choosing our service,
The "hitbtc" team

I would try tweeting and facebooking for Market Makers.

Define 'win the vote', Nxt has been winning for weeks but there has been very little about it. Do you know how much longer Nxt has to win the vote for before they are added?

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: Daedelus on June 30, 2014, 09:23:27 AM

I saw on twitter you are looking for Monero market makers. They have been around for a couple of months and have less than 1000 votes.

Nxt has been voting for several months and is number 1 in the vote but you haven't asked for any Nxt market makers.

Are you planning on adding Monero before Nxt and make this vote a huge waste of time for everyone who has participated?

Dear Daedelus,

If Monero will win the vote it will certainly be added to the family of pairs traded on "hitbtc".
If NXT will win the vote - it will be added first

By the way, if you know any market makers for NXT or would like to put us in touch with one - we will be very glad to do so!
Don't hesitate to contact us.

Thank you for choosing our service,
The "hitbtc" team

Daedelus

hero member

Activity: 574

Merit: 500

I saw on twitter you are looking for Monero market makers. They have been around for a couple of months and have less than 1000 votes.

Nxt has been voting for several months and is number 1 in the vote but you haven't asked for any Nxt market makers.

Are you planning on adding Monero before Nxt and make this vote a huge waste of time for everyone who has participated?

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: MaWo on June 27, 2014, 08:23:04 AM

I asked your support about hitbtc legal status. They were not allowed to tell me anything else then the mail box address.
"Regarding your question about "hitbtc" legal status, unfortunately the Support team cannot provide you with this information. You can contact the appropriate department directly on [email protected]."
I wrote an e-mail to the mentioned address asking about legal status of hitbtc. Since 7 days I'm waiting for a reply.

Dear MaWo,

Our responsible executive is taking part in the conference at the moment and will respond to your e-mail soon.

Thank you for choosing our service,
The "hitbtc" team

MaWo

hero member

Activity: 575

Merit: 502

I asked your support about hitbtc legal status. They were not allowed to tell me anything else then the mail box address.

"Regarding your question about "hitbtc" legal status, unfortunately the Support team cannot provide you with this information. You can contact the appropriate department directly on [email protected]."

I wrote an e-mail to the mentioned address asking about legal status of hitbtc. Since 7 days I'm waiting for a reply.

I don't know any legal company in Europe which don't publish their summons address, tax number, company number on their website.

For me as customer it is not possible to know who you are and who will have my money.

That's highly suspicious!

hitbtc

sr. member

Activity: 525

Merit: 250

Quote from: ClubCrypto on June 27, 2014, 03:48:38 AM

Hi, I had a few questions regarding fees with you guys. Firstly, what are the exact costs involved for Dogecoin deposits/ withdrawals?
Also, could you clarify the situation regarding rebates?

Dear ClubCrypto,

We do not have fees for deposits/withdrawals in cryptocurrency (exception - 0.001Ł fee for withdrawals in Litecoins).
Regarding your question on rebates, could you please clarify what exactly are you interested in?
Thank you in advance!

Thank you for choosing our service,
The "hitbtc" team

ClubCrypto

member

Activity: 70

Merit: 10

Hi, I had a few questions regarding fees with you guys. Firstly, what are the exact costs involved for Dogecoin deposits/ withdrawals?
Also, could you clarify the situation regarding rebates?

Topic: HitBTC.com - The most advanced cryptocurrency exchange - page 90. (Read 109857 times)