Topic: If you have missing Bitstamp SEPA transfers, post here. - page 6. (Read 10115 times)

Still waiting from March 27th....
Do I need to say more?

my deposit took just over 3 business days after which i had access to my account to trade for just a few hours before being "locked out" - quotation marks because the site doesn't say as such but as i cannot login or reset my password it's tantamount to the same thing.

not impressed at all.

There is no "SEPA 1 to 3 business days", since January 2012 SEPA payments have been legally required to arrive at the destination account by the end of the next business day and to be available to the recipient immediately.

That's Article 69 of the Payment Services Directive that you can read here:
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32007L0064:EN:NOT

Unfortunately Bitstamp are claiming that they haven't received my SEPA payment that was made on Wednesday 10th April so something appears to have gone very wrong somewhere along the line.

Personally i wouldnt risk it. If they cant sort out existing deposits what are the chances of them dealing with any new ones. Where is my money?

Deposits sent to our new bank account should arrive in the standard SEPA 1 to 3 business days.

So how much time i suppose to wait if my SEPA would be received by YOU, today for example? i have chance to get bitcoins to thurstday?

I heard youve got new bank account. so thay will be not any delay?

We are doing our best under the circumstances and if you can be patient a bit longer it should be rewarding.. Also please read: https://www.bitstamp.net/article/new-banking-details/

Mine's still pending.

Trying to decide whether to wait it out or start progressing a "refund".

Hello guys.
How are yours deposits?

Deposit from wednesday the 10th of April cleared and in my account!



this is a good question 

Wahey! glad to see they're getting through the deposits    Thanks for updating us SirWilliam.


All this reminds me of a friends' dilemma coming over from the States a while back;

He'd booked a very cheap flight, ordered the taxi with plenty of time to get to the airport, but events conspired against him;
On the way to the airport there were roadworks and an accident, causing a diversion and nose-to-tail traffic. If that wasn't frustrating enough, the taxi broke down and they couldn't get him to the airport on time!
He arrived just late enough to see his flight disappearing through the window. He had to book another flight, at a much higher price.

I'm guessing we all feel a bit like him at the moment, stuck in the Bitstamp taxi, waiting to get to the airport.

So now the question remains: When I do get to the airport, do I buy the more expensive ticket, as I watch the cheap Bitcoin plane disappear into the distance (and just enjoy the next ride), or sit and wait in the lobby for a cheaper ticket to come along?

I sent money on the 9th and it still hasn't arrived there when other deposits took as little as 1 day. It's very frustrating considering we may have missed the $50 dollar bottom.

I should be able to post in a matter of minutes. Which thread would be best to post to

Unfortunately still no deposit in my account and no reply to the support ticket from 24 hours ago.

Could someone who has full posting access please post a message in the main Bitstamp thread in the Marketplace forum linking to this thread? I think anyone who's currently considering depositing money with Bitstamp would be interested in seeing how our problems are resolved before they go ahead with it.

Yes i have already done that thanks. Support actually replied to say they could see money in my account but are having problems crediting it properly. If my money is in their account then i dont see the issue

Wish I'd read this earlier, a few hours ago I paid by debit card through transferwise to get money in to bitstamp via SEPA.. I'll update on what happens!

No, the old account. I'm sure you already did this but PM Hazek here and also send a copy of the transfer confirmation in a support message on Bitstamp.

I understand the frustration, I'm just saying in my case that they did credit the money within the normal time. Personally I expect they will credit the rest of them and improve service, otherwise they will stop getting transfers of funds for new accounts quite quickly.

You are lucky. My transfer was also completed on 10th. Did you send it to the new account

Good news, they just credited my account with the amount I sent in the SEPA transfer on April 10. I have to admit that in my case, despite my strong fears, support did respond to me the same day and gave what appears to be a completely genuine excuse regarding the Unicredit currency exchange site being down (including link proving this to be true). This morning I checked and saw that the bank currency conversion site is back up and I was about to send another message to support but the had already credited my account with the full transfer amount.

So in the end I had a support ticket response the same day and the money in my account within 3 days of sending it. I admit I was really scared by these issues but I do believe they are honestly trying to fix things as fast as possible. I am satisfied with the service at this point. I don't like to have missed a € 50 entry point for bitcoins but who knows with this wild west market what will happen.

I also have to say that I probably didn't help things by freaking out so much before the 3 days were even up. Anyone who sent the SEPA transfer more than 3 days ago should contact support with their confirmation and also contact the Bitstamp representative in this thread.

Anyway, thanks Bitstamp! I do like the site and look forward to doing more business with you guys.

Call BS on this.
Sorry, but my trasfer was done on MARCH 27th... sepa... confirmed by your bank (i gave you the reference in a ticket waiting a reply since days). My bank investigation got an additional confirmation from YOUR bank that my transfer is on YOUR account since... MARCH 28th!

I let you do the math here.

Never-ever more.... very unprofessional. Very sad.