Topic: If you have missing Bitstamp SEPA transfers, post here. - page 7. (Read 10083 times)

Yes i think good communication is the key here. Otherwise people tend to panic sell, we've seen it before

Thanks for your response, I hope to see some funds in my account on Monday. It might save us some stress to have updates on the bitstamp site, or your facebook/twitter pages.

I appreciate you taking time to respond and i hope this can be resolved promptly

Yup.

I would just like to say that I too have had this issue. Transferwise confirmed transfer had completed on wed 10th but still has not appeared in my bitstamp account. I have checked the reference no and it is correct so i see no reason why my transfer hasn't appeared in my account. I have opened a support ticket and sent a copy of my transferwise confirmation.

Will you be working over the weekend to resolve this issue. Are there any exchanges left that we can actually trust.

We have an automated system to match this however we were unable to import new transfers practically the entire day as our bank is having issues with their online banking website.

While hazek's response is of course appreciated, I'd second GreenerK's question about automation. I have my Transferwise payment information in front of me and the reference on the payment exactly matches the reference provided on the Bitstamp deposit page. If there is an automated system in place to match payments to accounts, it's hard to understand why it wouldn't be able to do so in this case.

Hello Hazek,

I too thank you for getting back to us. It's a huge relief to see that you guys are still hearing our cries!

For those of us sure that our deposits aren't missing any information - are the delays because of failed automation somewhere in the chain?

I'll attach my confirmations to my support ticket, just in case anyway.

Can I suggest that you post something similar to your reply as another news posting on your site? I'm sure there are other users out there in this situation, not familiar with this forum, that are panicking after the latest posting about the bank changes. Your linked article does help understand the chaos you're currently dealing with, but this was before the bank changes and it looks like you've all gone radio-silent since then, possible causing a few clients to start claiming the deposits back through their banks.

Thanks again. I hope you're able to put your feet up once things settle down.

Hazek, Thank you so much for taking the time to reply here on a Friday night. I shall sleep (and drink) better this weekend! I will look into getting a transfer confirmation Monday morning.

This is correct. We apologize sincerely for the delay and would invite everyone waiting to read our explanation about this issue here: https://www.bitstamp.net/article/overwhelming-popularity/

We know we must improve and we are working around the clock to do so, increasing our server capacities to be able to handle increased loads and hiring more support staff to help us with the sudden wave of new users and with them support tickets.

Both bank accounts are still held at the same bank, still active and funds sent to either of the two will be received by us, provided you didn't make a mistake with your transfer. Although SEPA transfers usually take 1 to 3 business days to arrive we would ask those waiting for your SEPA transfers longer than usually to please send us a transfer confirmation so that we can examine our bank account log and locate your transfers.

Also for those waiting on deposits we ask for your patience; we have accumulated a long list of transfers which lack information or contain wrong information which means we need to manually go through all of them instead of our system sorting them automatically.

For those waiting on withdrawals; we accumulated a big list of pending withdrawals which is why we have now automated the process and we will send all pending withdrawals from Wednesday onward till today on Monday.


And finally we again apologize, we wish we could move faster, we are taking steps which will allow us to move faster and we will get to you in time.

The new bank details are for a different account at the same Slovenian bank (the BIC defines the bank and it hasn't changed). Only their contact address has moved to the UK.

It's very frustrating to think that if I had waited until the 11th, I could have deposited directly into a UK bank account, and presumably have the funds in my account now. Unless there would also be such a delay on processing that too

Thank god I'm not the only one.

Deposit sent by transferwise Weds 10th for expected arrival into Bitstamp Thursday 11th at 9am. No sign of any deposit into my account yet. Ticket opened this morning, no reply yet.

This is my first deposit into Bitstamp. I too was freaked out by the change in bank account details. It would have been considerate of BS to mention in their blog post about new bank details that existing users would not be affected - assuming that this is the case.

I've made a SEPA transfer on tuesday 09-04-2013 at 13h.
I've a open ticket since 10-04-2013 still with no reply.

 

Mine included the reference. As did my other deposits, which have always come through quick.

If you feel the need to, TransferWise can provide you with the "official" proof of transfer and receipt needed for any legal claims. Just contact their support team - who have always been extremely professional and helpful for me.

Was it a SEPA transfer? And if yours was processed why have all ours not been processed yet?

I had a similar concern with their bank details having changed. I sent a transfer April 10th and it finally appeared in bitstamp a few hours ago. Make sure you have put the transfer reference in the wire or it will take longer.

All I have is my receipt from transferwise

I have no idea, but I've asked for proof of sending and proof that their bank acknowledged receipt (from my end), just in case it comes to that.