Hi,
Did DHL ask you to pay duties, fees or taxes?
according to TG-channel, within Europe (Austria, Germany, Switzerland) duties/fees/taxes varies between 50 and 180 euro per set (all 4 stamps)
The same here in Italy (European Union).
DHL asked for a payment of 50 euros for each set but in this case is not included Golden Jubilee (the most expensive stamp). This happens to me and to a couple of my friends so I guess this is the standard situation
my orders are still with status processing, but no further information, neither by email nor on order profile
others who have cancelled their orders already back in December still have not yet received any refund (despite refund confirmation email) plus support (philatelic/post) does not responds at all
so quite strange handling. with such a poor experience, it will be a once in a lifetime order for me, never again
I received also tracking code by email and SMS
(I don't know if it can help @haloxon this is the email used [email protected])
They are using DHL for shipping to destination.
Please note for people interested I am paying around 50 euro at custom border for each set , huge amount but I don't know how to avoid since this is an extra UE shipping.
Everything ok but they have processed only one of two orders...(300+ order difference)
I don't know how much time I should wait for the second order to be processed or what it can be done to accelerate the process