Hi, I just thought I could share some communication since November 2013. All answers is bullshit and they knew about it all the time. How can they have that in their conscience. I had rather spent the money for my children than these idiots that also probobly got payed to answer this questions (or was it that fat idiot who run the support as himself also)?
Ashley, Dec 31 10:28:
Dear Valued Customer,
Thank you for the email. Sorry for the delay in response. Due to the high volume of support requests we are unable to respond at time. On checking we can see that you have requested the transaction through International wire transfer. Please note that the International withdrawals are currently delayed due to the backlog of transactions and limitations imposed by our bank. We are working hard to overcome the delay. We do not have an ETA at the moment.
As of now the SEPA withdrawals are faster than International. If you need the funds urgently. Please allow us to cancel your withdrawal. So that you can trade and convert the USD funds to EURO and request a SEPA / Euro transfer if you have a bank account which accepts SEPA route.
Best regards,
Mt.Gox Team
https://www.mtgox.com[Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers.
Please visit
https://mtgox.com/security]
Andreas G, Dec 23 20:20:
Hi, asking again as I have Not received an answer from you!
18 dec 2013 kl. 13:56 skrev "Andreas G"
:
Hi,
Have not reveived this withdrawal, how much long should I wait?
Br,
Andreas G
> 25 nov 2013 kl. 23:23 skrev "Mt.Gox" <[email protected]>:
>
> Dear l*******,
>
> There has been a withdrawal from your Mt.Gox account:
>
> Transaction reference: b781d77a-0a62-**********
> Date: 2013-11-25 22:23:44 GMT
> IP: 46.********
>
> You can access your account history for more details.
>
> Please contact us as soon as possible by replying to this email if you did not request this withdrawal.
>
> Thanks,
> The Mt.Gox Team
Andreas G, Dec 18 21:56:
Hi,
Have not reveived this withdrawal, how much long should I wait?
Br,
Andreas G
> 25 nov 2013 kl. 23:23 skrev "Mt.Gox" <[email protected]>:
>
> Dear l********,
>
> There has been a withdrawal from your Mt.Gox account:
>
> Transaction reference: b781d77a-0a62-479c-********
> Date: 2013-11-25 22:23:44 GMT
> IP: 46.********
>
> You can access your account history for more details.
>
> Please contact us as soon as possible by replying to this email if you did not request this withdrawal.
>
> Thanks,
> The Mt.Gox Team