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Topic: Official btcQuick Support Thread (Active Customer Support) - page 13. (Read 22757 times)

sr. member
Activity: 457
Merit: 250
Whats the expected wait time after submitting payment and documentation?

Things have been delayed the last couple of days due to the sheer volume of membership applications. What is your membership order # and I will take a look.
newbie
Activity: 28
Merit: 0
Whats the expected wait time after submitting payment and documentation?
newbie
Activity: 10
Merit: 0
Order number is 10785. I've been waiting for a while now.

No BTC, no response, not even a response on the ticket I opened on their website with the ticket system.. for days.

When I placed the order, the bitcoin stock was 100. When I checked back after confirming payment, the stock was 0. I checked back today, and the BTC stock is 11.. But still no BTC? Hmm..
newbie
Activity: 23
Merit: 0
Any estimate on when you will restock on BTC?
newbie
Activity: 12
Merit: 0
..........OK!!
So tired this weeks.
I have transfered my BTC so all is ok. Thanks.

Solved.
sr. member
Activity: 457
Merit: 250
Hello,
I have a problem for order #8501
The private key is founded, but I can't decrypt it because the sms code prvided don't work.
I have <> when clicked in "decrypt box".
The support has sent me 4 times the same code who don't work.
Can you resolve the issue?
Cordially.



The code that we have sent you 4 times is to confirm the order and is not the de-cryption password. The de-cryption password is something that you entered during the checkout process and as soon as you pressed the checkout button it would have sent you the de-cryption password that you entered via SMS/text message.
newbie
Activity: 12
Merit: 0
Hello,
I have a problem for order #8501
The private key is founded, but I can't decrypt it because the sms code prvided don't work.
I have <> when clicked in "decrypt box".
The support has sent me 4 times the same code who don't work.
Can you resolve the issue?
Cordially.

newbie
Activity: 17
Merit: 0
10678 = order number
money been taking out of my bank but
google wallet is really a bad service Tongue    they havent processed it yet !

thanks jerod  for telling me my mail too  ur a legend

sorry for being upset its jsut i see -239  im like fucking hell   how isnt it processed already...  googlewallet fault !!!!   GRRRR  :p
newbie
Activity: 34
Merit: 0
Order Number: 9953
Payment Confirmed
Received Google Wallet email stating order has been shipped.
However my Private Key has not been funded.

This isn't looking good. Originally when I placed my order there was around 17 BTC
Now 3 hours later the site says.
We have: 2.71995634 BTC in stock.

I have to admit my order from yesterday went smoothly but some of these other posts and the fact I haven't heard anything for several hours has me worried.


I show that this order is complete and the private key has been funded. Let me know if you have any other issues.

Thanks,
-Ascension

Issue is clear

Thanks
sr. member
Activity: 457
Merit: 250
Order Number: 9953
Payment Confirmed
Received Google Wallet email stating order has been shipped.
However my Private Key has not been funded.

This isn't looking good. Originally when I placed my order there was around 17 BTC
Now 3 hours later the site says.
We have: 2.71995634 BTC in stock.

I have to admit my order from yesterday went smoothly but some of these other posts and the fact I haven't heard anything for several hours has me worried.


I show that this order is complete and the private key has been funded. Let me know if you have any other issues.

Thanks,
-Ascension
newbie
Activity: 34
Merit: 0
Order Number: 9953
Issue has been resolved and it appears the issue may have been related to a long queue for confirmations.
newbie
Activity: 17
Merit: 0
edit/delete
hero member
Activity: 686
Merit: 500
How much does creating and linking a TrustCloud account boost your membership level?  Has anyone used Trustcloud for this? 

Not sure "how much" it helped, but it did help. This was easy for me given that I already use the social networks. With this and the CC/ID photo, I was boosted to bronze+ right away (< 12 hours of starting the whole process). Now I am just climbing my way through the next level via points.

This is a great/quick service (need to make sure there are enough coins when you place the order) and having verified with all these details will surely help you. I hope they add more of these verification to boost the levels as it is sometimes hard to just gather points by buying more BTC.
i want a bronze+ level pretty pleaseeee  Tongue
newbie
Activity: 17
Merit: 0
bug in the system cause so much dramas my priv key wasnt funded...... toook a while  to resolve
and havent been refunded my money....


as  the post above me says
(need to make sure there are enough coins when you place the order)


full member
Activity: 180
Merit: 100
How much does creating and linking a TrustCloud account boost your membership level?  Has anyone used Trustcloud for this? 

Not sure "how much" it helped, but it did help. This was easy for me given that I already use the social networks. With this and the CC/ID photo, I was boosted to bronze+ right away (< 12 hours of starting the whole process). Now I am just climbing my way through the next level via points.

This is a great/quick service (need to make sure there are enough coins when you place the order) and having verified with all these details will surely help you. I hope they add more of these verification to boost the levels as it is sometimes hard to just gather points by buying more BTC.
sr. member
Activity: 457
Merit: 250
oh well my wife got really upset, and rang the credit card company and canceled the card /  doing a credit charge  back
if im telling you i did not receive the funds, its because i have not.. i sent funds myself there by mistake thinking that withdrawing meant like i could withdraw from thatpublic adresss, so  basiclyi  withrawed 2.49 btc
into the public key....... and i was ike  -250 $ +   so i was like oops   big mistake,  when i  had impoorted your key there was nothing in it,  it said keys imported success or somethinglike that but no bitcoin ever showed up
seriously mate for 250 $ i wouldnt go through all this dramas,
but anyways  dont worry about it anymore, it cost 80 $ to cancel the chargeback


Sir, the funds we sent. Please give us a call to discuss 1-855-MY-BITCOIN
member
Activity: 66
Merit: 10
How much does creating and linking a TrustCloud account boost your membership level?  Has anyone used Trustcloud for this? 
sr. member
Activity: 457
Merit: 250
9313
key says to be funded
but there nothing in it... when  i imported it into blockchain...........................
thats like long time ago..5-6hours?
when i try import it again it says its already  exist in my wallet....
it say7s to be funded on the website btcquick ....  but can see the funds in my blockchain .....
only funds i see is the funds i sent by mistake to the public key u gaved me guy.....  but i sent it back to myself  asap realising my mistake
but still ... i want my  2.49?HuhHuh btc Smiley
thanks a lot
will update this  as soon as its resolved
update.....  nothing on support ticket...
money been taken out of my account
private key says to be funded....but when i imported it in blockchain .... no  bitcoin ever showed up......
im so noob lol  that i even funded the public key that u guys had sent me...  but i realize really fast when i saw  -250 of my other wallet..........
so i   send back the mmoney to my wallet.... but the thing is... the private key never had money inside it

Please visit this link to see that we did send the bitcoins https://blockchain.info/address/1HYiQr1wWcZUkLZL9FA2mTDucrE15uMXJh
hero member
Activity: 686
Merit: 500
#9318 and #9319 .. still awaiting payment  Roll Eyes
member
Activity: 63
Merit: 10
Order # 9324 for 1.1 BTC
Private Key Not Yet Funded

Waiting for key to be funded...

[resolved]

thank you btcquick!
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