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Topic: Official btcQuick Support Thread (Active Customer Support) - page 15. (Read 22749 times)

sr. member
Activity: 336
Merit: 250
Please help with order #7646. Private key not funded yet. Thank you.
sr. member
Activity: 336
Merit: 250
Order # 7593. How long before private key is funded? It was confirmed just over an hour ago. Thanks for your help.

Alright, looks like this order was funded by our system not to long ago. Let me know if you need any more assistance.

Thanks,
-Ascension
Thank you!

SilentSonicBoom
sr. member
Activity: 457
Merit: 250
Order # 7593. How long before private key is funded? It was confirmed just over an hour ago. Thanks for your help.

Alright, looks like this order was funded by our system not to long ago. Let me know if you need any more assistance.

Thanks,
-Ascension
sr. member
Activity: 336
Merit: 250
Order # 7593. How long before private key is funded? It was confirmed just over an hour ago. Thanks for your help.
sr. member
Activity: 457
Merit: 250
They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......

Your order was just processed by our system. You should have received an email informing you that your private key was ready.

Thanks,
-Ascension

yes I saw it. thanks
Do you guys work 24/7?

We are a start-up so we are constantly working...

Order #7569
256pm - I ordered 1 BTC but only received 0.9995 BTC. Your site should mention the network fee deductions as newbies might get upset about this.




hmm...I will take a look into this because that shouldn't of happened.
legendary
Activity: 2128
Merit: 1002
They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......

Your order was just processed by our system. You should have received an email informing you that your private key was ready.

Thanks,
-Ascension

yes I saw it. thanks
Do you guys work 24/7?

We are a start-up so we are constantly working...

Order #7569
256pm - I ordered 1 BTC but only received 0.9995 BTC. Your site should mention the network fee deductions as newbies might get upset about this.


sr. member
Activity: 457
Merit: 250
They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......

Your order was just processed by our system. You should have received an email informing you that your private key was ready.

Thanks,
-Ascension

yes I saw it. thanks
Do you guys work 24/7?

We are a start-up so we are constantly working...
legendary
Activity: 2128
Merit: 1002
They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......

Your order was just processed by our system. You should have received an email informing you that your private key was ready.

Thanks,
-Ascension

yes I saw it. thanks
Do you guys work 24/7?
sr. member
Activity: 457
Merit: 250
They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......

Your order was just processed by our system. You should have received an email informing you that your private key was ready.

Thanks,
-Ascension
legendary
Activity: 2128
Merit: 1002
They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......

Ok, the BTC add has been funded, took about 32 mins.
203pm - SMS was confirmed
235pm - Private key funded.
256pm - I ordered 1 BTC but only received 0.9995 BTC. Your site should mention the network fee deductions as newbies might get upset about this.


sr. member
Activity: 457
Merit: 250
When are we going to have BTC in stock again? Thank you

Tomorrow morning/noon
newbie
Activity: 11
Merit: 0
When are we going to have BTC in stock again? Thank you
newbie
Activity: 39
Merit: 0
In the Address fields, there is no country option. Should I use State to put my country, or are you adding it?
sr. member
Activity: 457
Merit: 250
Price is calculated on the Mt.Gox Average price or the last price which ever is higher.
Stock will be added tomorrow around 12:00pm MST
sr. member
Activity: 336
Merit: 250
A question regarding the price calculation.

I'm a bronze member so the fee should be 7.5%
But When I compare your prices and the current ask price on Mt.Gox I get a fee between 11-14%.

How do you calculate the price?

I agree with this post. Also, how long until more bitcoin are available?
hero member
Activity: 619
Merit: 500
A question regarding the price calculation.

I'm a bronze member so the fee should be 7.5%
But When I compare your prices and the current ask price on Mt.Gox I get a fee between 11-14%.

How do you calculate the price?
hero member
Activity: 619
Merit: 500
I sent the PM and btcQuick has sent me the order.
Ok now but I wonder why my first email did not trigger any response.
In the long run It would be better if the process works more automated and with less problems.
sr. member
Activity: 457
Merit: 250
I have bought 2 BTC from you.
The payment has been cleared 8 hours ago.
I did not get any Bitcoins yet.
I also wrote an email 7 hours ago asking to send me the Bitcoins as soon as possible.
What is happening? There is nothing quick about this.

Please PM me your order #.

Thanks,
-Ascension
hero member
Activity: 619
Merit: 500
I have bought 2 BTC from you.
The payment has been cleared 8 hours ago.
I did not get any Bitcoins yet.
I also wrote an email 7 hours ago asking to send me the Bitcoins as soon as possible.
What is happening? There is nothing quick about this.
hero member
Activity: 619
Merit: 500
btw, don't you accept international phone numbers for verification? it keeps saying "invalid number"

I had the same problem.
Just tried again now and I received a voice call with the pin.
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