Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 97. (Read 496012 times)

Quote from: FireBlazzer on April 21, 2013, 01:38:09 PM

Quote from: FireBlazzer on April 21, 2013, 12:43:09 AM

Quote from: FireBlazzer on April 20, 2013, 02:14:51 PM

Quote from: Gareth Nelson on April 20, 2013, 11:44:56 AM

Quote from: greene63 on April 20, 2013, 09:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info? Order ID #? Quote ID #?

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell? Huh

?

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue? I will also need your email and BTC address where you would like any refund. Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

many places...

i checked a few websites right before i placed my order... then rushed to go place my order.

mt gox... bitstamp... and a third party website...

i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.

all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking http://bitcoincharts.com also shows that.

i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I'm seeing BTC around 90 when you placed your order. When was it that you believe you placed your order?

90 USD???... it cant be that high... it never reached that high of a price on the 16th of april... im looking at the chart right now.

are you sure you have the correct date?... i placed my order around 8pm eastern standerd time.. on tuesday april 16th.. i paid at about 9:30 pm EST at walmart.

it cant have been 90 USD..... from what i see, bitcoin charts does not show a single point in time that the price was 90 UDS on the 16th. (thats the web site you use , right?)

are you sure your looking at the right thing?.. and are you sure you have the correct date?

it was about 68 dollars at the time i placed my order... about 8:00 pm on tuesday the 16th of april.

im lookin at bitcoin charts right now... i believe im using it correctly... it shows about 70 USD per BTC at around 8 pm..... (and mt gox showed 68 when i checked it right before i placed my order)

im checking bitcoin chart right now... i cant even find a point in time on tuesday the 16th were the bitcoin price was 90 dollars...

please recheck... around 8pm on tuesday the 16th.... im seeing about 70 USD (but mt gox said 68 USD when i checked it before placing my order 5 days ago)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

zxr829

newbie

Activity: 14

Merit: 0

Quote from: URSAY on April 21, 2013, 09:44:00 PM

Quote from: zxr829 on April 21, 2013, 09:05:03 PM

Quote from: zxr829 on April 21, 2013, 01:55:49 PM

Quote from: zxr829 on April 20, 2013, 08:12:37 PM

Quote from: Gareth Nelson on April 20, 2013, 05:05:36 AM

Quote from: zxr829 on April 20, 2013, 12:07:56 AM

Quote from: zxr829 on April 19, 2013, 05:13:31 PM

Quote from: URSAY on April 19, 2013, 10:08:22 AM

Quote from: zxr829 on April 19, 2013, 10:01:34 AM

Quote from: URSAY on April 19, 2013, 09:55:12 AM

Quote from: zxr829 on April 18, 2013, 08:39:23 PM

It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly.

I submitted it to bitinstant.com/contact 2 days ago. >_>

Because support times are improving, I'm sure you will see a resolution soon!

Nearing 72 hours and still nothing... :/

Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>

I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.

Still nothing...

Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.

5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.

I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact

Thanks for your patience.

Are kidding me?! You've told me to go through bitinstant.com/contact three times and I've told that I have three times. I submitted it nearly 5 days ago. If you actually read what Gareth had told me, he said "I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread." That was over 40 hours ago.

Si Robertson

newbie

Activity: 28

Merit: 0

Quote from: URSAY on April 21, 2013, 09:56:40 PM

Quote from: Si Robertson on April 21, 2013, 09:50:57 PM

I also have a $2,200 deposit that has been unresolved for 24 hours now with no communication.

What info do you need to get me my money?

First you will need to log your issue at bitinstant.com/contact

This adds you directly to our support queue.

After that you can also share order info with me and I can try to help.

I have contacted support, I signed up here after googling problems with bitinstant.

will send you a pm with my support ticket information.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Si Robertson on April 21, 2013, 09:50:57 PM

I also have a $2,200 deposit that has been unresolved for 24 hours now with no communication.

What info do you need to get me my money?

First you will need to log your issue at bitinstant.com/contact

This adds you directly to our support queue.

After that you can also share order info with me and I can try to help.

Si Robertson

newbie

Activity: 28

Merit: 0

I also have a $2,200 deposit that has been unresolved for 24 hours now with no communication.

What info do you need to get me my money?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: zxr829 on April 21, 2013, 09:05:03 PM

Quote from: zxr829 on April 21, 2013, 01:55:49 PM

Quote from: zxr829 on April 20, 2013, 08:12:37 PM

Quote from: Gareth Nelson on April 20, 2013, 05:05:36 AM

Quote from: zxr829 on April 20, 2013, 12:07:56 AM

Quote from: zxr829 on April 19, 2013, 05:13:31 PM

Quote from: URSAY on April 19, 2013, 10:08:22 AM

Quote from: zxr829 on April 19, 2013, 10:01:34 AM

Quote from: URSAY on April 19, 2013, 09:55:12 AM

Quote from: zxr829 on April 18, 2013, 08:39:23 PM

It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly.

I submitted it to bitinstant.com/contact 2 days ago. >_>

Because support times are improving, I'm sure you will see a resolution soon!

Nearing 72 hours and still nothing... :/

Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>

I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.

Still nothing...

Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.

5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.

I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact

Thanks for your patience.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 21, 2013, 08:08:19 PM

Quote from: URSAY on April 21, 2013, 07:41:41 PM

Quote from: FireBlazzer on April 21, 2013, 05:46:10 PM

Quote from: FireBlazzer on April 21, 2013, 01:38:09 PM

Quote from: FireBlazzer on April 21, 2013, 12:43:09 AM

Quote from: FireBlazzer on April 20, 2013, 02:14:51 PM

Quote from: Gareth Nelson on April 20, 2013, 11:44:56 AM

Quote from: greene63 on April 20, 2013, 09:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info? Order ID #? Quote ID #?

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell? Huh

?

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue? I will also need your email and BTC address where you would like any refund. Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

many places...

i checked a few websites right before i placed my order... then rushed to go place my order.

mt gox... bitstamp... and a third party website...

i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.

all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking http://bitcoincharts.com also shows that.

i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I'm seeing BTC around 90 when you placed your order. When was it that you believe you placed your order?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: briang35 on April 21, 2013, 07:55:47 PM

Quote from: briang35 on April 21, 2013, 12:19:58 PM

Quote from: briang35 on April 19, 2013, 03:58:55 PM

Quote from: URSAY on April 19, 2013, 11:04:18 AM

Quote from: briang35 on April 19, 2013, 10:48:38 AM

Quote from: URSAY on April 19, 2013, 10:37:32 AM

Quote from: briang35 on April 19, 2013, 10:30:44 AM

Quote from: URSAY on April 18, 2013, 11:45:03 PM

Quote from: briang35 on April 18, 2013, 04:27:40 PM

Quote from: URSAY on April 18, 2013, 03:26:18 PM

Quote from: briang35 on April 18, 2013, 03:15:46 PM

Quote from: URSAY on April 17, 2013, 06:26:56 PM

Quote from: briang35 on April 17, 2013, 05:46:19 PM

Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks

Please be aware that input errors in your order can delay your order. Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order. The only email I recieved from you guys is the email confirming my issue. All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long. My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.

Have you logged your issue thru our main support channel? bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago. I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email [email protected]

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point. Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need. If you've already logged your issue once then our support team is working on finding you a resolution. Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem. They still sent it to the wrong (.com) email. it is supposed to be sent to the right (.FR) email and now I can't submit another problem

Any news? still haven't received the coins. Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to. It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution. Please be patient.

zxr829

newbie

Activity: 14

Merit: 0

Quote from: zxr829 on April 21, 2013, 01:55:49 PM

Quote from: zxr829 on April 20, 2013, 08:12:37 PM

Quote from: Gareth Nelson on April 20, 2013, 05:05:36 AM

Quote from: zxr829 on April 20, 2013, 12:07:56 AM

Quote from: zxr829 on April 19, 2013, 05:13:31 PM

Quote from: URSAY on April 19, 2013, 10:08:22 AM

Quote from: zxr829 on April 19, 2013, 10:01:34 AM

Quote from: URSAY on April 19, 2013, 09:55:12 AM

Quote from: zxr829 on April 18, 2013, 08:39:23 PM

It's been 48 hours since my order and quite a bit of time since I submitted a ticket through the support page on the site. I noticed you've been able to push some other people's orders. Would that be possible for mine? It was Dwolla->bitcoin address. Order info:

Order ID 9b7a6ec6-d7dc-465e-8690-6a2024b858af
Quote ID d9d14ae7-407b-4906-8b5f-cabb8f9fb420
Event ID 4a091be2-c970-4001-a4f4-6e8b593760fa

I wish I personally could solve this issue for you but I would need to escalate for resolution. This support issue would best be served thru bitinstant.com/contact

Our support queue wait times are improving very rapidly.

I submitted it to bitinstant.com/contact 2 days ago. >_>

Because support times are improving, I'm sure you will see a resolution soon!

Nearing 72 hours and still nothing... :/

Well, we are at 76 hours and counting. No response from BitInstant regarding my ticket except for what has been posted in this thread. Still waiting on my bitcoins. Getting really irritated. >_>

I've dropped a link to your order in our internal support chat with a request for it to be cancelled and a manual transfer issued (the reason for this is because dwolla will not reverify). You should expect it to arrive sometime today, if it does not please get hold of me personally or post again on this thread.

Still nothing...

Still waiting. Come on, BitInstant...It's been over 24 hours since Gareth's response. This is ridiculous.

5 full days. And my last 2 posts about it have gone seemingly ignored. I'm really starting to lose patience.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: URSAY on April 21, 2013, 07:41:41 PM

Quote from: FireBlazzer on April 21, 2013, 05:46:10 PM

Quote from: FireBlazzer on April 21, 2013, 01:38:09 PM

Quote from: FireBlazzer on April 21, 2013, 12:43:09 AM

Quote from: FireBlazzer on April 20, 2013, 02:14:51 PM

Quote from: Gareth Nelson on April 20, 2013, 11:44:56 AM

Quote from: greene63 on April 20, 2013, 09:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info? Order ID #? Quote ID #?

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell? Huh

?

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue? I will also need your email and BTC address where you would like any refund. Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

many places...

i checked a few websites right before i placed my order... then rushed to go place my order.

mt gox... bitstamp... and a third party website...

i also just checked http://bitcoincharts.com/..... that seems to be were you dirrect others to check the prices.. i just checked right now and it also shows around 68 dollars at the time i placed my order and recieved confrimation from zipzap.

all the websites showed slightly differrent prices and averages... but it was about 68 USD per bitcoin at the time... and checking http://bitcoincharts.com also shows that.

i was mistakenly given my bitcoins at a price rate of about 120 USD per BTC (give or take a bit).... when it should of been more like 68 USD per BTC (give or take a bit)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

briang35

newbie

Activity: 22

Merit: 0

Quote from: briang35 on April 21, 2013, 12:19:58 PM

Quote from: briang35 on April 19, 2013, 03:58:55 PM

Quote from: URSAY on April 19, 2013, 11:04:18 AM

Quote from: briang35 on April 19, 2013, 10:48:38 AM

Quote from: URSAY on April 19, 2013, 10:37:32 AM

Quote from: briang35 on April 19, 2013, 10:30:44 AM

Quote from: URSAY on April 18, 2013, 11:45:03 PM

Quote from: briang35 on April 18, 2013, 04:27:40 PM

Quote from: URSAY on April 18, 2013, 03:26:18 PM

Quote from: briang35 on April 18, 2013, 03:15:46 PM

Quote from: URSAY on April 17, 2013, 06:26:56 PM

Quote from: briang35 on April 17, 2013, 05:46:19 PM

Please help me. I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email... The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr (france) and I wasn't aware of that. So I sent it to a non-existant .com email instead of my .fr email.

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY. Please and a future thanks

Please be aware that input errors in your order can delay your order. Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order. The only email I recieved from you guys is the email confirming my issue. All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long. My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.

Have you logged your issue thru our main support channel? bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago. I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email [email protected]

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point. Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need. If you've already logged your issue once then our support team is working on finding you a resolution. Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem. They still sent it to the wrong (.com) email. it is supposed to be sent to the right (.FR) email and now I can't submit another problem

Any news? still haven't received the coins. Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to. It's been a 3-4 days

hello?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 21, 2013, 05:46:10 PM

Quote from: FireBlazzer on April 21, 2013, 01:38:09 PM

Quote from: FireBlazzer on April 21, 2013, 12:43:09 AM

Quote from: FireBlazzer on April 20, 2013, 02:14:51 PM

Quote from: Gareth Nelson on April 20, 2013, 11:44:56 AM

Quote from: greene63 on April 20, 2013, 09:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info? Order ID #? Quote ID #?

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell? Huh

?

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue? I will also need your email and BTC address where you would like any refund. Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Where are you seeing that BTC was 68 USD at the time of your order?

hojo

newbie

Activity: 40

Merit: 0

How long are the transfers to Bitstamp taking now? Any1 actually have an issue there recently or success? I'm trying to gauge how incompetant a service this is still and pondering if i should attempt it again. I'm not sure i want to feel violated again a 3rd time. I've done maybe 5 or 6 transactions and got stuck in the waiting game for help twice for a week each time.

Luckybit

hero member

Activity: 714

Merit: 510

Quote from: URSAY on April 21, 2013, 05:01:44 PM

Quote from: Luckybit on April 21, 2013, 04:20:44 PM

Okay Ursay I contacted Zipzap and they told me to give this information to you.

Here are the transaction details:
Merchant order ID
4f2595c9-0007-48b8-9b03-0f9d922211f7
Customer account ID
785 119 595
Payment code
0103572240
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

So here is the order ID and the proof that I paid. If there is nothing you can do I'll ask Zipzap for a refund just so this can be over.

Again...here is your proof of payment for that order which was placed on 4/2. You received it on the same day that it was placed.

https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg

If you have another order which failed then you should have a different order ID # and zipzap acct # for that failed order.

We clearly aren't getting anywhere. I'm asking Zipzap for a refund. The information I had is what I gave you. Two separate payments but you only are giving me one blockchain. This means Bitinstant possibly never received the money I gave to Zipzap. Either way I'm going for the refund from Zipzap because clearly you don't know whats going on and they certainly have my payment.

Cptblack

newbie

Activity: 6

Merit: 0

Quote from: URSAY on April 20, 2013, 05:38:38 PM

Quote from: Cptblack on April 20, 2013, 02:35:23 PM

Quote from: URSAY on April 17, 2013, 03:15:27 PM

Quote from: Cptblack on April 17, 2013, 02:23:20 PM

Quote from: URSAY on April 17, 2013, 02:18:50 PM

Quote from: Cptblack on April 17, 2013, 02:10:09 PM

available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X.
I used the wrong email! i used [email protected], but it should have been [email protected].
And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack.
I have already made a detailed post at bitinstant.com/support.
Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email.

Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact

I'm assuming you included your zipzap acct. # in that ticket submission?

Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here.
edit: its only been 1 week, i did the order on 4/10, reference code 37197841

I gave your order a manual push. I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help. Thanks for your patience!

I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds.

Pushed again! Have you logged your issue?

bitinstant.com/contact

Yes this information has been logged at bitinstant.com/contact 4 days ago. The issue is still unresolved. I'll do anything to help speed this along just tell me whatever it is you want me to do.

FireBlazzer

member

Activity: 70

Merit: 10

Quote from: FireBlazzer on April 21, 2013, 01:38:09 PM

Quote from: FireBlazzer on April 21, 2013, 12:43:09 AM

Quote from: FireBlazzer on April 20, 2013, 02:14:51 PM

Quote from: Gareth Nelson on April 20, 2013, 11:44:56 AM

Quote from: greene63 on April 20, 2013, 09:10:38 AM

how long does it take for a deposit to go through and to withdrawl ?

thanks

It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again.

The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements.

and what of my order?

its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4

i was charged fees...

nothing was given to compensate for my losses...

i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy.

Order info? Order ID #? Quote ID #?

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

Looks like another successful order!

https://blockchain.info/address/1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

what the hell? Huh

?

1. your still missing almost half my order... you have me the wrong price rate.. resulting in less btc

2. the fees have not been waived.

3. no compensaton has been given to me for my losses.

please stop screwing around... i am at the end of my patiance.

fix my order

Can you tell me more about what you received and what you should have received so I can log your issue? I will also need your email and BTC address where you would like any refund. Thanks.

all this info has been posted a bunch of times... but i will post it again for you.

i received 0.75247837 BTC.... 3 days late....i should have goten around 1.4 BTC

the price i should goten was about 68 dollars per coin...... so i should have gotten about 1.4 bitcoins... not 0.75

(i would also like fees to be waived and some compensation provided for this nightmare of a buissness deal.)

my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID: 38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

skyhenge

newbie

Activity: 23

Merit: 0

Quote from: skyhenge on April 21, 2013, 01:50:33 PM

Quote from: URSAY on April 21, 2013, 09:54:57 AM

Quote from: skyhenge on April 21, 2013, 02:49:29 AM

STILL NOT FIXED:

this is the wrong account number

I copied and pasted the account number from mt. gox

it is M03338532X

PLEASE FIX THIS

email is [email protected]

OrderID: a4c81489-5c9b-43bb-8556-7232450475f8
EventID: 3db82901-e542-4817-9d80-86557f969f99
DestAccount: M0338532X
QuoteID: c8d9e06b-409a-4715-9930-255f81b5f273
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365893107.95
APIResponse: {u'return': {u'xfer': u'149b2dbc-d9cd-4afb-9d2d-ac7d7ae0e244', u'amount': {u'value_int': u'12001250', u'currency': u'USD', u'display_short': u'$120.01', u'display': u'$120.01250', u'value': u'120.01250'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $120.0125 USD

it has been over a week

PLEEEEEEASE ESCALATE THIS AND GET IT DONE

there is no excuse for this shitty customer service

I WANT MY MONEY BACK

I COULD HAVE BOUGHT OVER TWO BITCOINS NOW I CANNOT EVEN GET ONE

THIS SUCKS

I DID MY PART - already made contact form - they did not read my issue

I HAVE WAITED

TIRED OF WAITING

I WANT MY MONEY BACK IF IT IS NOT FIXED BY TOMORROW

THANK YOU VERY MUCH

I'm sorry that you are having issues with your order caused by your error in entry. Have you logged a support issue at bitinstant.com/contact ?

Support times are improving greatly recently!

skyhenge

newbie

Activity: 23

Merit: 0

Quote from: skyhenge on April 21, 2013, 01:50:33 PM

Quote from: URSAY on April 21, 2013, 09:54:57 AM

Quote from: skyhenge on April 21, 2013, 02:49:29 AM

STILL NOT FIXED:

this is the wrong account number

I copied and pasted the account number from mt. gox

it is M03338532X

PLEASE FIX THIS

email is [email protected]

OrderID: a4c81489-5c9b-43bb-8556-7232450475f8
EventID: 3db82901-e542-4817-9d80-86557f969f99
DestAccount: M0338532X
QuoteID: c8d9e06b-409a-4715-9930-255f81b5f273
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365893107.95
APIResponse: {u'return': {u'xfer': u'149b2dbc-d9cd-4afb-9d2d-ac7d7ae0e244', u'amount': {u'value_int': u'12001250', u'currency': u'USD', u'display_short': u'$120.01', u'display': u'$120.01250', u'value': u'120.01250'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $120.0125 USD

it has been over a week

PLEEEEEEASE ESCALATE THIS AND GET IT DONE

there is no excuse for this shitty customer service

I WANT MY MONEY BACK

I COULD HAVE BOUGHT OVER TWO BITCOINS NOW I CANNOT EVEN GET ONE

THIS SUCKS

I DID MY PART - already made contact form - they did not read my issue

I HAVE WAITED

TIRED OF WAITING

I WANT MY MONEY BACK IF IT IS NOT FIXED BY TOMORROW

THANK YOU VERY MUCH

I'm sorry that you are having issues with your order caused by your error in entry. Have you logged a support issue at bitinstant.com/contact ?

Support times are improving greatly recently!

you are baiting me

enjoying yourself?

are you going to help resolve this, or not?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: FireBlazzer on April 21, 2013, 01:38:09 PM

Quote from: FireBlazzer on April 21, 2013, 12:43:09 AM

Quote from: FireBlazzer on April 20, 2013, 02:14:51 PM

Quote from: Gareth Nelson on April 20, 2013, 11:44:56 AM