Sir can you help me with this?
Order ID 9185d022-dca4-4d6a-a153-7cc6aa6d4079
$500 to transfer from my Dwolla to my MtGox account.
It left my Dwolla account immediately but failed verification.
Thanks!
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 364. (Read 495998 times)
February 11, 2013, 01:48:09 AM
February 11, 2013, 12:58:39 AM
CHARLIE YOU FUCKED ME OVER.
YOU INTENTIONALLY DECEIVED ME AND WASTED MY TIME.
YOU STOLE MY FUCKING COINS.
BITINSTANT IS A FUCKING SCAM.
YOU INTENTIONALLY DECEIVED ME AND WASTED MY TIME.
YOU STOLE MY FUCKING COINS.
BITINSTANT IS A FUCKING SCAM.
February 10, 2013, 10:22:36 PM
Order Execution Error! Deposited money, checked status and most recent one said this. I hope this is an easy fix.
quote id:
6dfaa103-e2ac-48b6-a3fb-3c3e28309127
quote id:
6dfaa103-e2ac-48b6-a3fb-3c3e28309127
February 10, 2013, 04:57:32 PM
I got my order processed! Bitinstant has the best customer service out there and am very pleased with them helping me out on the weekend. Thanks again!
February 10, 2013, 02:22:34 PM
Hey, I accidentally put paypal instead of btc address last time i used this service, i emailed support with my order number and was told they would send the address the appropriate ammount, that was about a month ago, if you could help me out i would greatly appreciate it! Thanks!
Account:575777628
Account:575777628
February 10, 2013, 01:25:12 PM
Used your service for the first time last week - loved it. Went to use it again a few nights ago and it errored out (after filling in all info and doing the human captcha) and said something along the lines of 'There was an identity error in generating your payment slip. Please contact [email protected] to resolve'. Was attempting a moneygram->bitcoin to email (also tried to moneygram->btc-e.com account). Emailed support several days ago, and again yesterday. Below is one of the order ids. Thanks for any help.
Quote ID 0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
Quote ID 0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
Email ZipZap for the Merchant Order ID. They should have it to you within a day (mon-fri). It'll speed up everything with Bitinstant. That's the ID you want
February 10, 2013, 01:05:09 PM
This is a great service, but it seems like 7-11 can't accept zipzap payments, since they don't include a barcode and they don't have a red phone. CVS was set up to accept payments and had a red phone to call moneygram.
February 10, 2013, 08:35:32 AM
Used your service for the first time last week - loved it. Went to use it again a few nights ago and it errored out (after filling in all info and doing the human captcha) and said something along the lines of 'There was an identity error in generating your payment slip. Please contact [email protected] to resolve'. Was attempting a moneygram->bitcoin to email (also tried to moneygram->btc-e.com account). Emailed support several days ago, and again yesterday. Below is one of the order ids. Thanks for any help.
Quote ID 0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
Quote ID 0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
Email ZipZap for the Merchant Order ID. They should have it to you within a day (mon-fri). It'll speed up everything with Bitinstant. That's the ID you want
February 10, 2013, 07:26:05 AM
Just got my second order of coins...thanks to the Bitinstant team!
I did have to wait some time ( almost 2 weeks for one and a couple days for the second) to get my issues resolved, BUT the team was very helpful and did resolve the issue. I will continue using bitinstant always
cheers
I did have to wait some time ( almost 2 weeks for one and a couple days for the second) to get my issues resolved, BUT the team was very helpful and did resolve the issue. I will continue using bitinstant always
cheers
February 10, 2013, 02:06:54 AM
Order ID 0f4263de-182b-4ca5-a64d-7703cd7415c4
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
Event ID 75dd9001-699e-4f52-a666-6ad0c770e7f7
February 10, 2013, 12:10:31 AM
Just got my order quicker than I expected, from reading some of the comments I thought this was gonna be a nightmare but I'm impressed and thankful for quick help, and on the weekend no less!
February 09, 2013, 11:33:36 PM
Just got my order as well. I appreciate such a fast turnaround on the weekends.
February 09, 2013, 11:13:32 PM
Just got my Bitcoin order. I must say even though I have had a few issues with bitinstant they have always come through in the end
I got my Bitcoin order and I will be back again.
Thank you very much to the whole team. Yankee you guys run a truly legit and customer service oriented business. In a shady dark world of buying bitcoins you guys are a beacon of light.
I got my Bitcoin order and I will be back again.
Thank you very much to the whole team. Yankee you guys run a truly legit and customer service oriented business. In a shady dark world of buying bitcoins you guys are a beacon of light.
February 09, 2013, 10:29:42 PM
Hey Yankee. Can you process my order? I deposited using Walmart to bitcoin to email and I still haven't gotten the email from Coinapult. Thanks.
Order id: c80bb497-f94d-403a-8ba3-69bff7f18108
Zip zap account: 418722138
Order id: c80bb497-f94d-403a-8ba3-69bff7f18108
Zip zap account: 418722138
Only response I have gotten is that there is an error. Has anyone else got their issues resolved today?
February 09, 2013, 08:30:03 PM
Hey Yankee,
I emailed BitInstant a few days ago about having funds sent to a wrong mtgox account # and got a reply from Rachel. I was able to contact Mt. Gox to freeze the funds in the wrong account, and they now ask that you guys contact them for further action, but I haven't heard from Rachel or anyone since then. If you could follow up on those emails asap that would be great.
OrderID: da0fef22-a1c1-4fa7-978b-328e5a4adf46
EventID: 52f0424b-d8f2-4306-b6ab-9c842b8f7b6a
DestAccount:
QuoteID: 357e2141-896c-4290-b858-fbdbcff79e0b
User: SYSTEM
DestExchange: mtgox
I emailed BitInstant a few days ago about having funds sent to a wrong mtgox account # and got a reply from Rachel. I was able to contact Mt. Gox to freeze the funds in the wrong account, and they now ask that you guys contact them for further action, but I haven't heard from Rachel or anyone since then. If you could follow up on those emails asap that would be great.
OrderID: da0fef22-a1c1-4fa7-978b-328e5a4adf46
EventID: 52f0424b-d8f2-4306-b6ab-9c842b8f7b6a
DestAccount:
QuoteID: 357e2141-896c-4290-b858-fbdbcff79e0b
User: SYSTEM
DestExchange: mtgox
February 09, 2013, 07:30:56 PM
PLEASE RESPOND TO ME BITINSTANT SUPPORT
for over a month now i have had 1000$ in transfers not processed. You claim no one have ever been done wrong and i agree you guys run a tight ship but as of this point i have been terribly wronged and i need to be worked with to have a solution.
I WOULD NEVER BAD MOUTH YOUR OPERATIONS BUT IT SEEMS THAT IS THE ONLY WAY YOU RESPOND.
Yankee please send me a pm or an email [email protected].
(i have sent you emails and pms)
I have given up so many times on getting my btc and its a shame because i do believe you guys are genuine nice people i just have gotten screwed over so honestly.
I really do not mean to be rude im only trying to get attention and support please respond.
for over a month now i have had 1000$ in transfers not processed. You claim no one have ever been done wrong and i agree you guys run a tight ship but as of this point i have been terribly wronged and i need to be worked with to have a solution.
I WOULD NEVER BAD MOUTH YOUR OPERATIONS BUT IT SEEMS THAT IS THE ONLY WAY YOU RESPOND.
Yankee please send me a pm or an email [email protected].
(i have sent you emails and pms)
I have given up so many times on getting my btc and its a shame because i do believe you guys are genuine nice people i just have gotten screwed over so honestly.
I really do not mean to be rude im only trying to get attention and support please respond.
February 09, 2013, 07:18:10 PM
Paid cash through zipzap and received email from zipzap but not from bitinstant yet and its been about 4 hours now... Lost the order id too 
any help??
any help?? Hey chasemac21, email ZipZap the account number and amount that you had sent found in your "successful transaction verification email".
Ask ZipZap for the Merchant Order ID.
They will send you the information (Order ID) which you can send here to Yankee
and then just wait for it to process!
February 09, 2013, 07:13:44 PM
I paid for Bitcoins to e-mail a few hours ago now. Still nothing. I use Bitinstant to get my coins QUICKLY. The past 2 times I haven't gotten my coins in "under an hour" like the website states. I contacted customer support and no response, of course just like the last time this happened. I could really use some help here as I have an extremely important purchase to make.
Quote ID: a2c51c9c-bf80-4229-8e48-1eca76520eb4
Event ID: ceb3f109-8664-4237-acfc-96cc9eaa910f
Someone please figure this out for me. I CANNOT have my money tied up for days again like the last time. Thank you.
Quote ID: a2c51c9c-bf80-4229-8e48-1eca76520eb4
Event ID: ceb3f109-8664-4237-acfc-96cc9eaa910f
Someone please figure this out for me. I CANNOT have my money tied up for days again like the last time. Thank you.
February 09, 2013, 06:59:50 PM
Paid cash through zipzap and received email from zipzap but not from bitinstant yet and its been about 4 hours now... Lost the order id too any help??
any help?? February 09, 2013, 05:13:18 PM
I think if I can get this handled today I might continue to use bitinstant. But the last 3 times. Have had issues that take a couple days to get resolved. They do ultimately get resolved but not quite the timeframe most of us are looking for. At this point i think I would rather have a refund of my $503.95. Got confirmation from zip zap 30 sec. after payment. Have not received one email from bitinstant to confirm payment. NOT ONE!
SMH :/
SMH :/
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