Dear BitInstant Support,
HELP! Once again, my transfer from my Dwolla account to a bitcoin address has vanished into the ether.
The Quote ID is 93f86478-712f-4019-a83e-f476a675fd8b
Would one of you please see what happened here?
I have exchanged emails concerning past similar delays with Gareth, Charlie, and most recently, Rachel. Each has been helpful in 'manually' sending the transfer on through.
The problem now, as with many past times, is that from eight hours ago, when I sent the "instant" transfer, until one of the BitInstant staff members gets out of bed and checks the support@bitinstant email, I get no response to my emails or phone calls.
As your status page says, "waiting . . ."
So, while waiting for the "instant" transfer, I registered for this very helpful forum.
QUESTION: Can anyone recomend an alternative to using BitInstant?
Thanks for the help.
debbyjean
Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 393. (Read 495998 times)
January 05, 2013, 06:58:17 AM
January 05, 2013, 05:00:24 AM
I was told by Rachel of the support email that I would receive the funds later yesterday, yet I haven't received a thing. I did supply the bitcoin address in the email with the ZipZap forward.
Please update.
Please update.
January 05, 2013, 04:36:18 AM
My transfer from dwolla to mt. gox seems to be failing. Can you guys help out?
Order ID:fbc7398c-3701-45fc-83e6-d78c8a8afa3d
Thanks
Order ID:fbc7398c-3701-45fc-83e6-d78c8a8afa3d
Thanks
January 05, 2013, 04:35:38 AM
hey, yankee...
i really appreciate all of your help, and i've been a longtime customer.
once again, my order's getting held-up with dwolla verification.
can you please expedite?
Order ID 6b35f6f3-3cf0-4e12-bf7d-71b816a8085c
Quote ID 60b56d41-c756-49a1-8076-6f8f0e77af94
Event ID 4c588680-8f0e-4e08-a60b-05e74ac4214c
thanks!
c
i really appreciate all of your help, and i've been a longtime customer.
once again, my order's getting held-up with dwolla verification.
can you please expedite?
Order ID 6b35f6f3-3cf0-4e12-bf7d-71b816a8085c
Quote ID 60b56d41-c756-49a1-8076-6f8f0e77af94
Event ID 4c588680-8f0e-4e08-a60b-05e74ac4214c
thanks!
c
January 05, 2013, 02:27:06 AM
So any new payments aren't instant anymore like it was before?
We always aim to make payments as rapid as possible but do at times experience technical problems which can cause delays - should this effect you then get in touch and we will always rectify the issue.
January 05, 2013, 12:26:14 AM
So any new payments aren't instant anymore like it was before?
January 04, 2013, 06:48:32 PM
Yankee, Why haven't I gotten a response on how long it will take to get my funds. After my payment cleared with ZipZap 4 days ago, I did not receive my funds. I posted my account number here and you said it was "processed". I didn't receive any bitcoins, so I PMed you and you said I would get the email link sent to me from Ira. He has not sent me one. I PMed you asking for a date on when I would receive my money and now no response for two days. Will I ever get my money? Exactly what steps do I need to take to get my money. I don't care it it's USD or BTC.
I received them now with the fees refunded. Thank You.
January 04, 2013, 02:10:53 PM
Alrighty.
Edit: I went ahead and forwarded the email I received from ZipZap to the email Gareth provided me. I also included my bitcoin address, as requested.
Edit: I went ahead and forwarded the email I received from ZipZap to the email Gareth provided me. I also included my bitcoin address, as requested.
January 04, 2013, 01:57:03 PM
January 04, 2013, 01:45:20 PM
I do. I sent it to you through a PM.
January 04, 2013, 12:50:28 PM
I've recently made a payment to bitinstant through ZipZap to receive my bitcoins to my bitcoin address. I've had 3 flawless transactions, but this time I haven't even received an email after my payment that notifies me of my recent transfer. However, I did receive the email from ZipZap saying that it would notify the merchant of my successful payment and to complete the order.
Although; I didn't save the orderID.
What now?
Although; I didn't save the orderID.
What now?
Do you have the ZipZap Account number?
Thanks and sorry about that new email and first time buying bitcoins won't happen again. I hate to be a nag but will you be refunding the fees due to the delay even though I made a mistake?
Sure, I'd love to refund your fees. Please let me know which BTC address to send them to!
January 04, 2013, 12:45:35 PM
Thanks Gareth!
Just to be clear, I just need bitcoin-qt, and there is no need for bitcoind?
Just to be clear, I just need bitcoin-qt, and there is no need for bitcoind?
January 04, 2013, 12:20:00 PM
I've recently made a payment to bitinstant through ZipZap to receive my bitcoins to my bitcoin address. I've had 3 flawless transactions, but this time I haven't even received an email after my payment that notifies me of my recent transfer. However, I did receive the email from ZipZap saying that it would notify the merchant of my successful payment and to complete the order.
Although; I didn't save the orderID.
What now?
Although; I didn't save the orderID.
What now?
Forward the zipzap email to our support at [email protected] and include your bitcoin address too and we'll get this sorted for you.
January 04, 2013, 12:19:04 PM
I'm a newbie, and have many questions....
'm runing on a 32bit linux laptop with 1gb of RAM.
I've installed bitcoind and started it, but it's been killing my CPU for the last few days, and it's db has grown to the point that i can not open bitcoin-qt w/o swapping like crazy. Can I used bitcoin-qt with bitcoind stopped?
Also, how do I create an account? If I check bitcoind for accounts, all I get (after about a 1 minute wait) is:
root@adam-laptop:~# bitcoind listaccounts
{
"" : 0.00000000
}
So how do I create an account? I'm assuming once I have an account I can purchase coins and transfer them to the account.
It sounds like for each transaction I need to generate a single use ID to go with the account. How do I do that? And if it is single use, is it impossible to use bitcoins for automatic reoccuring payments?
I'm running bitcoind under root, but I run bitcoin-qt under my normal user account. Does that work fine?
Finally, for improved security and anonymity, I was considering having bitcoind use a tor proxy. Are there any reasons I would not want to do that?
'm runing on a 32bit linux laptop with 1gb of RAM.
I've installed bitcoind and started it, but it's been killing my CPU for the last few days, and it's db has grown to the point that i can not open bitcoin-qt w/o swapping like crazy. Can I used bitcoin-qt with bitcoind stopped?
Also, how do I create an account? If I check bitcoind for accounts, all I get (after about a 1 minute wait) is:
root@adam-laptop:~# bitcoind listaccounts
{
"" : 0.00000000
}
So how do I create an account? I'm assuming once I have an account I can purchase coins and transfer them to the account.
It sounds like for each transaction I need to generate a single use ID to go with the account. How do I do that? And if it is single use, is it impossible to use bitcoins for automatic reoccuring payments?
I'm running bitcoind under root, but I run bitcoin-qt under my normal user account. Does that work fine?
Finally, for improved security and anonymity, I was considering having bitcoind use a tor proxy. Are there any reasons I would not want to do that?
You can use bitcoin-qt on its own, and you should never run anything as root unless it has to run as root. Once bitcoin-qt is running you can get an address, ignore the accounts system and just use addresses. You can then purchase coins via BitInstant or any other source and send them to the address.
January 04, 2013, 11:52:51 AM
I've recently made a payment to bitinstant through ZipZap to receive my bitcoins to my bitcoin address. I've had 3 flawless transactions, but this time I haven't even received an email after my payment that notifies me of my recent transfer. However, I did receive the email from ZipZap saying that it would notify the merchant of my successful payment and to complete the order.
Although; I didn't save the orderID.
What now?
Although; I didn't save the orderID.
What now?
January 04, 2013, 11:41:36 AM
I'm a newbie, and have many questions....
'm runing on a 32bit linux laptop with 1gb of RAM.
I've installed bitcoind and started it, but it's been killing my CPU for the last few days, and it's db has grown to the point that i can not open bitcoin-qt w/o swapping like crazy. Can I used bitcoin-qt with bitcoind stopped?
Also, how do I create an account? If I check bitcoind for accounts, all I get (after about a 1 minute wait) is:
root@adam-laptop:~# bitcoind listaccounts
{
"" : 0.00000000
}
So how do I create an account? I'm assuming once I have an account I can purchase coins and transfer them to the account.
It sounds like for each transaction I need to generate a single use ID to go with the account. How do I do that? And if it is single use, is it impossible to use bitcoins for automatic reoccuring payments?
I'm running bitcoind under root, but I run bitcoin-qt under my normal user account. Does that work fine?
Finally, for improved security and anonymity, I was considering having bitcoind use a tor proxy. Are there any reasons I would not want to do that?
'm runing on a 32bit linux laptop with 1gb of RAM.
I've installed bitcoind and started it, but it's been killing my CPU for the last few days, and it's db has grown to the point that i can not open bitcoin-qt w/o swapping like crazy. Can I used bitcoin-qt with bitcoind stopped?
Also, how do I create an account? If I check bitcoind for accounts, all I get (after about a 1 minute wait) is:
root@adam-laptop:~# bitcoind listaccounts
{
"" : 0.00000000
}
So how do I create an account? I'm assuming once I have an account I can purchase coins and transfer them to the account.
It sounds like for each transaction I need to generate a single use ID to go with the account. How do I do that? And if it is single use, is it impossible to use bitcoins for automatic reoccuring payments?
I'm running bitcoind under root, but I run bitcoin-qt under my normal user account. Does that work fine?
Finally, for improved security and anonymity, I was considering having bitcoind use a tor proxy. Are there any reasons I would not want to do that?
January 04, 2013, 10:18:18 AM
Thanks and sorry about that new email and first time buying bitcoins won't happen again. I hate to be a nag but will you be refunding the fees due to the delay even though I made a mistake?
January 04, 2013, 10:02:38 AM
It's been six days for me and they are constantly blowing me off telling me that they are processing it but I still don't have my money. Very dissatified with bitinstant beeing a first time user! so now I will give my zipzap number again for the almost tenth time. # 676 172 448
Hey, we emailed you the link 3-4 times already, but the email you used in the quote is invalid. You used tormail.com when its tormail.org.
Ill PM you the link now.
Yankee, Why haven't I gotten a response on how long it will take to get my funds. After my payment cleared with ZipZap 4 days ago, I did not receive my funds. I posted my account number here and you said it was "processed". I didn't receive any bitcoins, so I PMed you and you said I would get the email link sent to me from Ira. He has not sent me one. I PMed you asking for a date on when I would receive my money and now no response for two days. Will I ever get my money? Exactly what steps do I need to take to get my money. I don't care it it's USD or BTC.
Hey, see the email I just sent you.
January 04, 2013, 09:46:12 AM
It's been six days for me and they are constantly blowing me off telling me that they are processing it but I still don't have my money. Very dissatified with bitinstant beeing a first time user! so now I will give my zipzap number again for the almost tenth time. # 676 172 448
January 04, 2013, 09:21:38 AM
Yankee, Why haven't I gotten a response on how long it will take to get my funds. After my payment cleared with ZipZap 4 days ago, I did not receive my funds. I posted my account number here and you said it was "processed". I didn't receive any bitcoins, so I PMed you and you said I would get the email link sent to me from Ira. He has not sent me one. I PMed you asking for a date on when I would receive my money and now no response for two days. Will I ever get my money? Exactly what steps do I need to take to get my money. I don't care it it's USD or BTC.
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